Do you want to learn everything about the VeriSM model? Or would you like to earn some industry-recognised qualifications from home?
This VeriSM Foundation online training course will introduce you to the VeriSM model and give you a clear understanding of IT Service Management. It will explain how an organisation can incorporate many different management practices to support the delivery of services.
Purple Griffon's VeriSM Foundation online course will help you to become VeriSM certified from the comfort of your very own home or office at your own pace.
If you have any questions about purchasing this VeriSM online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email info@purplegriffon.com and they will be able to help you straight away.
The VeriSM Foundation syllabus is below:
Lesson 1: Organisational Context & Governance
Lesson 2: Digital Transformation
Lesson 3: Service Culture
Lesson 4: Organisational Structure
Lesson 5: Teams
Lesson 6: Service Provider Challenges
Lesson 7: Organisational Change Principles
Lesson 8: Introduction To The VeriSM™ Model
Lesson 9: The VeriSM™ Model Part 1 Define
Lesson 10: The VeriSM™ Model Part 2 Produce
Lesson 11: The VeriSM™ Model Part 3 Provide
Lesson 12: The VeriSM™ Model Part 4 Respond
Lesson 13: Adapting The VeriSM™ Model
Lesson 14: Progressive Practices Agile
Lesson 15: Progressive Practices DevOps & SIAM®
Lesson 16: Progressive Practices Lean Shift Left
Lesson 17: Progressive Practices CXUX Continuous Delivery
Lesson 18: Innovative Technologies- Part 1
Lesson 19: Innovative Technologies- Part 2
Lesson 20: Innovative Technologies- Part 3
Lesson 21: Getting Started Lesson
Lesson 22: Exam Preparation
The VeriSM Foundation online course contains 22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organisation, service culture and people and organisational structure.
The VeriSM Foundation e-learning module includes 14 hours of study over a period that best suits you and the flexibility of on-demand learning allows you to learn at the times you’re available.
This VeriSM online training course is aimed at anyone who works with (or wants to work with) products and services enabled by technology.
It’s an ideal entry level for those wanting to work in IT, service management or with digital services.
VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
This VeriSM Foundation online training course includes:
The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.
What are the organisational benefits of the VeriSM Foundation online training course?
What are the personal benefits of the VeriSM Foundation online training course?
WINDOWS
MAC
Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.
Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.
For a successful VeriSM Foundation online exam, you will need:
| MINIMUM | RECOMMENDED | |
| Web Camera | 640×480 resolution | 1280×720 resolution |
| PC Users | Windows XP | Windows 7 |
| Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
| Internet Download Speed | .768 Mbps | 1.5Mbps |
| Internet Upload Speed | .384 Mbps | 1.5Mbps |
| RAM | 1024MB | 2GB |
There are no entry level requirements for the VeriSM Foundation training course and it does not require any existing knowledge of the VeriSM model.
There is no formal prereading or precourse work associated with the VeriSM Foundation online course.
VeriSM Foundation Online Exam
The examination must be taken within 3 months of course completion, however we strongly suggest you take the exam within two weeks of course completion to give yourself the best possible chance of success.
Proctored Exam
There are no Professional Qualification Credits associated with the VeriSM Foundation online training package.
VeriSM Foundation Certificate
This VeriSM online training course will help you to make sense of all of the different practices and understand how they can fit together to add value.
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