The VeriSM™ Foundation Online (30 Days) training course will introduce you to the VeriSM™ model and give a clear understanding of Service Management. It will explain how an organisation can incorporate many different management practices to support the delivery of services.
Lesson 1: Organisational Context & Governance
Lesson 2: Digital Transformation
Lesson 3: Service Culture
Lesson 4: Organisational Structure
Lesson 5: Teams
Lesson 6: Service Provider Challenges
Lesson 7: Organisational Change Principles
Lesson 8: Introduction To The VeriSM™ Model
Lesson 9: The VeriSM™ Model Part 1 Define
Lesson 10: The VeriSM™ Model Part 2 Produce
Lesson 11: The VeriSM™ Model Part 3 Provide
Lesson 12: The VeriSM™ Model Part 4 Respond
Lesson 13: Adapting The VeriSM™ Model
Lesson 14: Progressive Practices Agile
Lesson 15: Progressive Practices DevOps & SIAM®
Lesson 16: Progressive Practices Lean Shift Left
Lesson 17: Progressive Practices CXUX Continuous Delivery
Lesson 18: Innovative Technologies- Part 1
Lesson 19: Innovative Technologies- Part 2
Lesson 20: Innovative Technologies- Part 3
Lesson 21: Getting Started Lesson
Lesson 22: Exam Preparation
The VeriSM™ Foundation Online (30 Days) training course contains 22 easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, the service organisation, service culture and people and organisational structure.
The VeriSM™ Foundation Online (30 Days) training course is spread the 14 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.
The VeriSM™ Foundation Online (30 Days) training course is aimed at anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM™ is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
The VeriSM™ Foundation Online (30 Days) training course includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
WINDOWS
MAC
Adobe Flash Player 10+
Compatible speakers/headphones.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
Please Note: In addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful examination, you will need:
| MINIMUM | RECOMMENDED | |
| Web Camera | 640×480 resolution | 1280×720 resolution |
| PC Users | Windows XP | Windows 7 |
| Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
| Internet Download Speed | .768 Mbps | 1.5Mbps |
| Internet Upload Speed | .384 Mbps | 1.5Mbps |
| RAM | 1024MB | 2GB |
Acceptable browsers are:
Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the examination.
The VeriSM™ Foundation Online (30 Days) training course does not require any existing knowledge of VeriSM™.
There is no formal prereading for the VeriSM™ Foundation Online (30 Days) training course.
Exam Duration: 60 Minutes
Exam Format: Closed book - Multiple Choice
Exam Delivery: Online - Webcam Proctored
Exam Pass Mark: 65% (26/40 Questions)
Proctored Exam
There are no Professional Qualification Credits associated with the VeriSM™ Foundation Online (30 Days) training course.
VeriSM™ Foundation Certificate
The VeriSM™ Foundation Online (30 Days) training course will help you to make sense of all of the different practices and understand how they can fit together to add value.
