Change Management Foundation & Practitioner Training Course

Course Outline

Change & The Organisation

Defining Change

Organisations are exposed to wide variety of factors which they need to respond to in order to survive and prosper. You will need to consider:

• Why your organisation needs to change and the implications for this on the design of the Change Programme

Change, The Organisation & The Individual

A Change Management Perspective

Successful change typically involves careful design and delivery of new products, services or processes. However the same care and attention is also needed for the "people" element of any change. You will need to consider:

• The impact of change on the individual and what implications this has when planning change
• How different organisational cultures can affect the change experience
• What frameworks are available support the creation of a "people focused" Change Management plan
• Key roles in supporting successful change

Education & Learning Support

Change usually involves people learning new ways of working. Effective Change Management recognises this and incorporates learning and development into the Change Management plan. You will need to consider:

• The process of learning
• Identifying and meeting learning needs
• The implications of "learning styles" when designing learning interventions

Communications & Stakeholder Engagement

Stakeholder Strategy

Change agents need to understand who will be affected by the change so that their requirements can be taken into account while minimising disruption to current operational performance. You will need to consider:

• Identify and analyse stakeholders
• Develop effective influencing strategies

Communication & Engagement

Effective communications are fundamental to any successful change. You will need to consider:

• The theory of effective communications
• The use of different communication channels
• How to develop a communications plan
• How to monitor and evaluate the effectiveness of the communications

Change Management In Practice

Change Impact

Change does not occur in isolation. Change agents will need to manage the relationship between the change journey, business continuity and successfully embedding the change. You will be shown:

• Tools that help assess the wider impacts of the change and so ensure a comprehensive Change Management plan is developed

Change Readiness, Planning & Measurement

Even if an organisation is effective today, change is likely to be heading its way. Successful organisations start planning for change long before it becomes a necessity. You will learn how to:

• Build motivation to change
• Build organisational readiness for change
• Prepare for resistance

Personal & Professional Management

One individual is unlikely to be able to undertake all the activities to support successful change. Typically teams will be involved in supporting and shaping the change. You will need consider how to:

• Develop effective teams to help manage change

Project Management: Change Initiatives, Projects & Programmes

Change agents will need to decide on the delivery mechanisms for change. You will need to consider:

• What Governance structures to put in place
• How different Project Management methodologies might impact on the management of change

Facilitation

Change agents will frequently be helping others to 'find answers' to difficult business problems. You will need to consider:

• Approaches to running larger workshops (The use of a World cafe or Open Space Technology)

Sustaining Change

After all the hard work how can we ensure that the change 'sticks'? You will need to consider:

• What design factors help ensure that the change is permanently embedded within the organisation