Assertiveness Skills Training Course

​Understand The Communication Processes Necessary To Be Assertive


Our 1-day Assertiveness Skills training course is designed to help you explore and gain an understanding of the issues around assertiveness.

You will feel more confident in your ability to handle others and feel better about yourself.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£395Excl. VAT

Course Outline

You will work through the following modules during this training session:

  • Understand The Underlying Principles Of Assertiveness
  • Recognise The Different Styles Of Communication
  • Transferring That Behaviour Into 'Real Life' Situations
  • Prepare, Rehearse Or Role Play A Different, More Assertive Response
  • Identify Specific Situations In Which We Would Like To Become More Assertive


  • Dealing With Your Own Feelings
  • Setting Boundaries For Others
  • Presenting Clear Messages
  • Closing Conversations
  • How To Increase Your Confidence
  • Tools You Know You Can Use
  • Handling Difficult People And Situations
  • Practising The Art Of Saying No
  • Moving Awkward Situations Forwards
  • Managing Conflict


Assertion means standing up for what you want and stating your needs clearly and calmly. It means expressing your opposition and because that sometimes leads to confrontation it takes courage. Assertiveness is a learned behaviour and some find it harder than others because of their natural easy-going style therefore more practice is required.

About the Course

You will learn that being assertive is about confidence and having a high self esteem, assertive people can express their own views with confidence but also appreciate the views of others. We will show you how to feel confident saying 'no' to others and can provide alternatives to resolve discrepancies and you will have the opportunity to take part in practical exercises aimed at testing a number of different conflict techniques.

Who Should Attend

This Assertiveness Skills training session is aimed at those who wish to develop their confidence and behaviour to enable them to accept criticism and control their reactions. Staff of all levels can attend this course as part of a continuous development programme.

Materials Provided

  • Full Comprehensive Course Materials
  • Highly Skilled and Knowledgeable Tutors
  • Personalised Action Plan
  • Refreshments

Organisational Benefits

Improving Assertiveness In The Work Place Will:

  • Reduce Stress
  • Defuse Problem Situations
  • More Control Over Daily Activities
  • Increased Work Effectiveness And Productivity
  • Develop Skills To Give Feedback, Critique And Praise

Individual Benefits

  • Improve Your Self-Confidence And Self Esteem
  • Understand And Recognise Your Feelings
  • Earn Respect From Your Colleagues
  • Improve Communication
  • Create Win-Win Situations
  • Improve Your Decision Making Skills
  • Create Honest Relationships
  • Increased Job Satisfaction


There are no formal prerequisites required prior to attending this course.


There is no prereading or homework associated with this course.

Exam Overview

There is no examination included in the price of our Assertiveness Skills training course.

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no Professional Qualification Credits that can be gained from this training course.


There is no examination included in the price of our Assertiveness Skills training course.

Next Steps

Purple Griffon provides a number of entries into Service Management learning and development from on-site half day managerial overviews to full day overviews for IT and non-IT staff to formal ITIL® Foundation courses and certification, as well as a broad range of ITIL® training and ITIL® courses.

ITIL® Overview - This is the first step into an introduction into the world of IT Service Management, and can be tailored for different organisations to focus on an industry sector and how ITIL® is applicable to it, or to focus on a number of core process areas.

ITIL® Foundation - The ITIL® Foundation certificate gives you an introduction to the ITIL® framework used by IT Service Management professionals Worldwide. This is a three day classroom based training course culminating in a one hour multiple choice exam.

ITIL® Practitioner - If you would like to download the official ITIL® Practitioner Infographic then please click the button below.

ITIL® Practitioner Infographic


Upon completing of our Assertiveness Skills training course, you will know how to utilise assertive styles for any situation, build on your confidence and self belief, understand how others perceive your behaviour, understand the communication processes necessary to be assertive and understand your body language and confidence.

Assertiveness Skills Course Dates

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