Our 1-day Assertiveness Skills training course is designed to help you explore and gain an understanding of the issues around assertiveness.
You will feel more confident in your ability to handle others and feel better about yourself.
You will work through the following modules during this training session:
Assertion means standing up for what you want and stating your needs clearly and calmly. It means expressing your opposition and because that sometimes leads to confrontation it takes courage. Assertiveness is a learned behaviour and some find it harder than others because of their natural easy-going style therefore more practice is required.
You will learn that being assertive is about confidence and having a high self esteem, assertive people can express their own views with confidence but also appreciate the views of others. We will show you how to feel confident saying 'no' to others and can provide alternatives to resolve discrepancies and you will have the opportunity to take part in practical exercises aimed at testing a number of different conflict techniques.
This Assertiveness Skills training session is aimed at those who wish to develop their confidence and behaviour to enable them to accept criticism and control their reactions. Staff of all levels can attend this course as part of a continuous development programme.
Improving Assertiveness In The Work Place Will:
There are no formal prerequisites required prior to attending this course.
There is no prereading or homework associated with this course.
There is no examination included in the price of our Assertiveness Skills training course.
There are no Professional Qualification Credits that can be gained from this training course.
Purple Griffon provides a number of entries into Service Management learning and development from on-site half day managerial overviews to full day overviews for IT and non-IT staff to formal ITIL® Foundation courses and certification, as well as a broad range of ITIL® training and ITIL® courses.
ITIL® Overview - This is the first step into an introduction into the world of IT Service Management, and can be tailored for different organisations to focus on an industry sector and how ITIL® is applicable to it, or to focus on a number of core process areas.
ITIL® Foundation - The ITIL® Foundation certificate gives you an introduction to the ITIL® framework used by IT Service Management professionals Worldwide. This is a three day classroom based training course culminating in a one hour multiple choice exam.
ITIL® Practitioner - If you would like to download the official ITIL® Practitioner Infographic then please click the button below.
Upon completing of our Assertiveness Skills training course, you will know how to utilise assertive styles for any situation, build on your confidence and self belief, understand how others perceive your behaviour, understand the communication processes necessary to be assertive and understand your body language and confidence.
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