Supporting & Troubleshooting Windows 10 Training Course

Support And Troubleshoot Windows 10 PCS And Devices In A Windows Server Domain Environment

Introduction

Our 5-day Supporting & Troubleshooting Windows 10 training course is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

If you are looking for certification in the 70-697 Windows 10 Configuring Windows Devices examination, you will benefit from this Windows 10 training session.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
5 Days
£2345Excl. VAT

Course Outline

Module 1: Implementing a Troubleshooting Methodology

This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.

  • Overview Of Windows 10
  • Introduction To The EDST Job Role
  • Overview Of The Troubleshooting Steps
  • Troubleshooting Tools
  • Lab: Implementing A Troubleshooting Methodology
  • Implementing A Troubleshooting Methodology
  • Lab: Using Troubleshooting Tools For Windows 10
  • Using Troubleshooting Tools

Module 2: Troubleshooting Startup Issues

This module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Lab: Troubleshooting Startup Issues
  • Resolving A Startup Problem (1)
  • Resolving A Startup Problem (2)
  • Resolving A Startup Problem (3)
  • Lab: Recovering BitLocker-Encrypted Drives
  • Recovering A BitLocker-Encrypted Drive
  • Creating A New BitLocker Password

Module 3: Troubleshooting Hardware And Device Drivers

This module explains how to enable students to resolve issues related to device drivers and hardware devices.

  • Troubleshooting Device Driver Failures
  • Overview Of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring The Registry
  • Lab: Troubleshooting Device Driver Issues
  • Resolving Hardware Issues
  • Configuring Group Policy Settings To Control Device Installation
  • Adding A Missing Device Driver to a Driver Store
  • Reverting A Problematic Device Driver
  • Lab: Troubleshooting Hardware Issues
  • Diagnosing Memory And Troubleshooting Failed Disk Redundancy
  • Accessing A Volume From A Failed Computer

Module 4: Troubleshooting Remote Computers

This module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting With Windows PowerShell
  • Lab: Troubleshooting Remote Computer By Using Remote Desktop And Remote Assistance
  • Using Remote Desktop
  • Using Remote Assistance
  • Lab: Troubleshooting Remote Computer By Using Windows PowerShell
  • Using Windows PowerShell Remoting

Module 5: Resolving Network Connectivity Issues

This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution
  • Lab: Resolving Network Connectivity Issues
  • Resolving A Network Problem (1)
  • Resolving A Network Problem (2)
  • Troubleshooting A Wireless Network
  • Lab: Resolving Name Resolution Issues
  • Resolving A Network Problem (1)
  • Resolving A Network Problem (2)
  • Resolving A Network Problem (3)

Module 6: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
  • Lab: Troubleshooting Group Policy Application Issues
  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
  • Lab: Resolving Group Policy Issues
  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
  • Lab: Installing And Sharing S Printer
  • Installing And Sharing A Printer

Module 7: Troubleshooting User Settings

This module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.

  • Troubleshooting Sign In Issues
  • Troubleshooting The Application Of User Settings
  • Lab: Troubleshooting Sign In Problems
  • Resolving Sign In Problem (1)
  • Resolving Sign In Problem (2)
  • Resolving Sign In Problem (3)
  • Lab: Troubleshooting the Application Of User Settings
  • Resolving Folder Redirection Problem
  • Resolving Roaming User Profile Problem

Module 8: Troubleshooting Remote Connectivity

This module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess
  • Lab: Troubleshooting VPN Connectivity
  • Troubleshooting VPN Connectivity (1)
  • Troubleshooting VPN Connectivity (2)
  • Lab: Configuring And Troubleshooting DirectAccess
  • Configuring And Verifying DirectAccess Client-Side Settings
  • Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access Within a Domain

This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted By EFS
  • Troubleshooting Printer Access Issues
  • Lab: Troubleshooting File Access Issues
  • Resolving A File Access Issue (1)
  • Resolving A File Access Issue (2)
  • Lab: Troubleshooting Access To Encrypted Files
  • Recovering Encrypted File
  • Lab: Troubleshooting Printer Access Issues
  • Resolving A Printer Access Issue (1)
  • Resolving A Printer Access Issue (2)

Module 10: Troubleshooting Resource Access For Non Domain Member Clients

This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.

  • Configuring And Troubleshooting Device Registration
  • Configuring And Troubleshooting Work Folders
  • Configuring And Troubleshooting OneDrive Access
  • Lab: Troubleshooting Resource Access For Clients That Are Not Domain Members
  • Troubleshooting Device Registration
  • Troubleshooting Work Folders
  • Troubleshooting OneDrive For Business

Module 11: Troubleshooting Applications

This module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access To Company Web Applications
  • Lab: Troubleshooting Desktop Apps
  • Troubleshooting AppLocker Policy Application
  • Troubleshooting Application Compatibility Issue
  • Lab: Troubleshooting Access To Company Web Applications
  • Troubleshooting Internet Explorer Issue
  • Troubleshooting Microsoft Edge Issue

Module 12: Maintaining Windows 10

This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.

  • Managing And Troubleshooting Windows Activation
  • Monitoring And Troubleshooting Performance
  • Applying Applications And Windows Updates
  • Lab: Monitoring And Troubleshooting Performance
  • Troubleshooting A Performance Problem (1)
  • Troubleshooting A Performance Problem (2)
  • Troubleshooting A Performance Problem (3)

Module 13: Recovering Data And Operating System

This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.

  • File Recovery In Windows 10
  • Recovering An OS
  • Lab: Recovering Data
  • Recovering Data From Azure Backup
  • Recovering Deleted File By Using File History
  • Lab: Provisioning Computer To Comply With Company Standards
  • Provision Computer To Comply With Company Standards

Description

After completing this course, you will be able to:

  • Troubleshoot Startup Issues And OS Services On A Windows 10 PC
  • Resolve Issues That Pertain To Hardware Devices And Device Drivers
  • Troubleshoot Windows 10 Devices Remotely
  • Troubleshoot Issues That Pertain To Network Connectivity
  • Troubleshoot Client Configuration Failures And Issues With Application Of Group Policy Objects
  • Troubleshoot Issues Related To User Settings
  • Troubleshoot Remote Connectivity Issues
  • Resolve Issues Related To Accessing Resources From Devices That Are Domain-Joined
  • Resolve Issues Related To Accessing Resource From Devices That Are Not Domain-Joined
  • Troubleshoot Issues That Pertain To Application Installation And Operation
  • Maintain A Device Running Windows 10
  • Recover A Device Running Windows 10

About the Course

Our experienced Windows 10 tutors use practical exercises to make you can apply your new knowledge to the work environment. We will use demonstrations and real-world experience to keep the day interesting and engaging.

Who Should Attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.

Materials Provided

  • Full Materials Including Comprehensive Course Workbook
  • Highly Skilled And Knowledgeable Tutors
  • Refreshments

Organisational Benefits

1. Stay Ahead Of The Competition

The business world is continuously changing, organisations will need to provide their staff through their careers, if you choose to not provide continuous training then you will find it difficult to stay ahead of the competition.

2. Motivated Employees

The other benefit of Microsoft 10 training is that it will keep your employees motivated and new skills and knowledge can help reduce boredom. It also demonstrates that you value your staff enough to invest in them and their development.

3. Save Money

Windows 10 training courses are cost effective, it is cheaper to train existing employees compared to recruiting new employees with the skills that you require and it helps your staff to become more efficient in their role.

Individual Benefits

1. Getting Hired

A Windows 10 certification will certainly give you an advantage when hiring managers look at your resume. Competition for IT jobs can be stiff and having a certification is a significant advantage compared to those who do not have one. In fact, a certification can be a qualified for a position. Keep in mind that when two other equal candidates are vying for the same job, the one has the Windows 10 training or certification will have the edge over the candidate who does not.

2. Job Retention

In a volatile economic environment, organisations are always looking for ways to cut cost and that may mean that jobs are on the line. This is when having a certification in Microsoft 10 can mean the difference between keeping your job and having a chance to seek a new one. Earning the Windows 10 certification will demonstrate that you are determined to enhance your skill set and knowledge which benefits you and your employer. The bottom line is that you need to invest in yourself.

3. Promotions

If you want to move up the corporate ladder or into a better, higher-paying job within your organisation then you will need to learn new technologies or enhance the skills you currently possess. There is no better way to show this than to a new certification or progress further up the certification chain in a current area of expertise.

Prerequisites

You need to have the knowledge and understand how to:

  • Networking Fundamentals, Including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP) And Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) Principles
  • The Public Key Infrastructure (PKI) Components
  • Windows Server 2012 R2 Fundamentals
  • Microsoft Windows Client Essentials; For Example, Experience With Windows 10

Prereading

There is no formal prereading that you need to complete prior to this training course.

Exam Overview

Please Note: You must book your 70-697 Windows 10 Configuring Windows Devices examination separately for £113.

Exam Type

Proctored Exam

Professional Development Units - PDUs

There are no Professional Qualification Credits that you can earn from this training course.

Qualifications

The Configuring Windows Devices Certificate

Next Steps

Our 5-day Implementing & Managing Windows 10 training course will provide you with the knowledge and skills required to install and configure Windows 10 desktops and devices in a corporate Windows Server domain environment. If you are looking for certification in the 70-697 Windows 10 Configuring Windows Devices examination, you will benefit from this Windows 10 training session.

Conclusion

Our Supporting & Troubleshooting Windows 10 training course will help you to describe the processes involved in planning and using a troubleshooting methodology for Windows 10.

Supporting & Troubleshooting Windows 10 Course Dates

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