Our 5-day Supporting & Troubleshooting Windows 10 training course is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
If you are looking for certification in the 70-697 Windows 10 Configuring Windows Devices examination, you will benefit from this Windows 10 training session.
Module 1: Implementing a Troubleshooting Methodology
This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
Module 2: Troubleshooting Startup Issues
This module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).
Module 3: Troubleshooting Hardware And Device Drivers
This module explains how to enable students to resolve issues related to device drivers and hardware devices.
Module 4: Troubleshooting Remote Computers
This module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.
Module 5: Resolving Network Connectivity Issues
This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
Module 6: Troubleshooting Group Policy
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Module 7: Troubleshooting User Settings
This module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.
Module 8: Troubleshooting Remote Connectivity
This module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.
Module 9: Troubleshooting Resource Access Within a Domain
This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.
Module 10: Troubleshooting Resource Access For Non Domain Member Clients
This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.
Module 11: Troubleshooting Applications
This module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.
Module 12: Maintaining Windows 10
This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.
Module 13: Recovering Data And Operating System
This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.
After completing this course, you will be able to:
Our experienced Windows 10 tutors use practical exercises to make you can apply your new knowledge to the work environment. We will use demonstrations and real-world experience to keep the day interesting and engaging.
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.
1. Stay Ahead Of The Competition
The business world is continuously changing, organisations will need to provide their staff through their careers, if you choose to not provide continuous training then you will find it difficult to stay ahead of the competition.
2. Motivated Employees
The other benefit of Microsoft 10 training is that it will keep your employees motivated and new skills and knowledge can help reduce boredom. It also demonstrates that you value your staff enough to invest in them and their development.
3. Save Money
Windows 10 training courses are cost effective, it is cheaper to train existing employees compared to recruiting new employees with the skills that you require and it helps your staff to become more efficient in their role.
1. Getting Hired
A Windows 10 certification will certainly give you an advantage when hiring managers look at your resume. Competition for IT jobs can be stiff and having a certification is a significant advantage compared to those who do not have one. In fact, a certification can be a qualified for a position. Keep in mind that when two other equal candidates are vying for the same job, the one has the Windows 10 training or certification will have the edge over the candidate who does not.
2. Job Retention
In a volatile economic environment, organisations are always looking for ways to cut cost and that may mean that jobs are on the line. This is when having a certification in Microsoft 10 can mean the difference between keeping your job and having a chance to seek a new one. Earning the Windows 10 certification will demonstrate that you are determined to enhance your skill set and knowledge which benefits you and your employer. The bottom line is that you need to invest in yourself.
If you want to move up the corporate ladder or into a better, higher-paying job within your organisation then you will need to learn new technologies or enhance the skills you currently possess. There is no better way to show this than to a new certification or progress further up the certification chain in a current area of expertise.
You need to have the knowledge and understand how to:
There is no formal prereading that you need to complete prior to this training course.
Please Note: You must book your 70-697 Windows 10 Configuring Windows Devices examination separately for £113.
There are no Professional Qualification Credits that you can earn from this training course.
Our 5-day Implementing & Managing Windows 10 training course will provide you with the knowledge and skills required to install and configure Windows 10 desktops and devices in a corporate Windows Server domain environment. If you are looking for certification in the 70-697 Windows 10 Configuring Windows Devices examination, you will benefit from this Windows 10 training session.
Our Supporting & Troubleshooting Windows 10 training course will help you to describe the processes involved in planning and using a troubleshooting methodology for Windows 10.