Our 5-day Supporting Windows 8.1 training course will provide you with the knowledge and skills that you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment.
Module 1: Implementing A Troubleshooting Methodology
This module provides an introduction to the Windows 8.1 system architecture and explains how to identify the common troubleshooting scenarios. The module also provides an overview of a typical troubleshooting process.
Module 2: Troubleshooting Startup Issues
This module provides an overview of the Windows 8.1 startup recovery environment and explains how to troubleshoot startup settings and issues. The module also describes how to recover BitLocker-operated drives.
Module 3: Troubleshooting Hardware And Device Drivers
This module explains how to troubleshoot hardware issues, physical failures, and device driver failures. It also describes how to monitor reliability and configure the registry.
Module 4: Troubleshooting Remote Computers
This module describes how to perform remote troubleshooting by using Windows 8.1 features such as Remote Desktop, Remote Assistance, and Windows PowerShell remoting.
Module 5: Resolving Network Connectivity Issues
This module explains how to identify network settings and troubleshoot network connectivity issues in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
Module 6: Troubleshooting Group Policy
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Module 7: Troubleshooting User Settings
This module describes how to troubleshoot sign-in issues and issues in the application of user settings.
Module 8: Configuring And Troubleshooting Remote Connectivity
This module describes how to troubleshoot issues in VPN connectivity, NAP, and DirectAccess.
Module 9: Troubleshooting Resource Access Within A Domain
This module explains how to troubleshoot issues in file access and permissions. It also describes how to resolve printer access issues.
Module 10: Configuring And Troubleshooting Resource Access For Clients That Are Not Domain Members
This module describes how to configure and troubleshoot Workplace Join, Work Folders and OneDrive Access.
Module 11: Troubleshooting Applications
This module explains how to troubleshoot application installation issues and problems in desktop and Windows store apps. The module also describes how to resolve issues in Internet Explorer and Client Hyper-V.
Module 12: Maintaining Windows 8.1
This module describe how to troubleshoot activation issues and configure performance options in Windows 8.1. It also explains how to protect a Windows 8.1 system from malware and viruses and how to apply application and Windows updates.
Module 13: Recovering Windows 8.1
This modules explains how to restore files and recover a Windows 8.1 system.
You will learn how key components of the Windows OS work in order to aid in troubleshooting system problems as well as how to identify and resolve issues with networking, Windows store apps, security , group policy, Internet Explorer, remote access and support of mobile devices.
You will receive expert instruction and hands-on practice administering and configuring Windows 8.1 during this official Microsoft Windows 8 training course.
This Supporting Windows 8.1 training course has been primarily designed for the Enterprise Device Support Technician (EDST) who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organisations within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows OS, devices, cloud services, applications, networking and hardware support. The key responsibilities include resolving technical issues pertaining to Windows installation and migrations, activation, performance, profiles, setting and device synchorization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, OS and data recovery.
EDTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. EDSTs must consider all variables, justify resolutions with a logical troubleshooting approach and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are responsible for the maintenance and support of desktops and devices, installing and testing line-of-business applications on these devices and physically making changes to user devices or re-images as required.
1. Stay Ahead Of The Competition
The business world is continuously changing, organisations will need to provide their staff through their careers, if you choose to not provide continuous training then you will find it difficult to stay ahead of the competition.
2. Motivated Employees
It will keep your employees motivated and new skills and knowledge can help reduce boredom. It also demonstrates that you value your staff enough to invest in them and their development.
3. Save Money
Windows 8 training courses are cost effective, it is cheaper to train existing employees compared to recruiting new employees with the skills that you require and it helps your staff to become more efficient in their role.
1. Getting Hired
Windows 8 training will certainly give you an advantage when hiring managers look at your resume. Competition for IT jobs can be stiff and having a certification is a significant advantage compared to those who do not have one. In fact, a certification can be a qualified for a position. Keep in mind that when two other equal candidates are vying for the same job, the one has the Windows 8 training or certification will have the edge over the candidate who does not.
2. Job Retention
In a volatile economic environment, organisations are always looking for ways to cut cost and that may mean that jobs are on the line. This is when having Microsoft 8 training can mean the difference between keeping your job and having to seek a new one. Windows 8 training will demonstrate that you are determined to enhance your skill set and knowledge which benefits you and your employer. The bottom line is that you need to invest in yourself.
If you want to move up the corporate ladder or into a better, higher-paying job within your organisation then you will need to learn new technologies or enhance the skills you currently possess. There is no better way to show this than to a new certification or progress further up the certification chain in a current area of expertise.
There is no formal prereading that you need to complete prior to this training course.
The 70-688 Supporting Windows 8.1 examination has been withdrawn.
There is no formal prereading that you need to complete prior to attending this training course.
Our 5-day Configuring Windows 8.1 training course will give you the skills you need to administer Windows 8.1 in a Windows Server domain environment and also provides secure, managed access to users from their non-domain joined Windows devices.
At the end of this Supporting Windows 8.1 training session you will be able to:
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