Supporting Windows 8.1 Training Course

Learn The Skills To Support A Windows 81 Deployment In Medium And Large Enterprise Environments


Our 5-day Supporting Windows 8.1 training course will provide you with the knowledge and skills that you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
5 Days
£1895Excl. VAT

Course Outline

Module 1: Implementing A Troubleshooting Methodology

This module provides an introduction to the Windows 8.1 system architecture and explains how to identify the common troubleshooting scenarios. The module also provides an overview of a typical troubleshooting process.

  • Overview Of Windows 8.1
  • Overview Of Troubleshooting Steps
  • Lab: Troubleshooting Windows 8.1
  • Developing A Plan Of Action

Module 2: Troubleshooting Startup Issues

This module provides an overview of the Windows 8.1 startup recovery environment and explains how to troubleshoot startup settings and issues. The module also describes how to recover BitLocker-operated drives.

  • Overview Of The Windows 8.1 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Lab: Troubleshooting Startup Issues
  • Resolving A Startup problem (1)
  • Resolving A Startup Problem (2)
  • Lab: Recovering BitLocker-Encrypted Drives
  • Recovering A BitLocker-Encrypted Drive
  • Creating A New BitLocker Password

Module 3: Troubleshooting Hardware And Device Drivers

This module explains how to troubleshoot hardware issues, physical failures, and device driver failures. It also describes how to monitor reliability and configure the registry.

  • Overview Of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Device Driver Failures
  • Monitoring Reliability
  • Configuring The Registry
  • Lab: Troubleshooting Hardware And Device Drivers
  • Resolving Hardware Issues
  • Configuring Group Policy Settings To Control Device Installation

Module 4: Troubleshooting Remote Computers

This module describes how to perform remote troubleshooting by using Windows 8.1 features such as Remote Desktop, Remote Assistance, and Windows PowerShell remoting.

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting With Windows PowerShell
  • Lab: Troubleshooting Remote Computers
  • Using Remote Desktop
  • Using Remote Assistance
  • Using Windows PowerShell Remoting

Module 5: Resolving Network Connectivity Issues

This module explains how to identify network settings and troubleshoot network connectivity issues in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Lab: Resolving Network Connectivity Issues
  • Resolving A Network Problem (1)
  • Resolving A Network Problem (2)
  • Troubleshooting A Wireless Network

Module 6: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

  • Overview Of Group Policy Application
  • Resolving Client Configuration Failures And GPO Application Issues
  • Lab: Troubleshooting Group Policy
  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)

Module 7: Troubleshooting User Settings

This module describes how to troubleshoot sign-in issues and issues in the application of user settings.

  • Troubleshooting Sign-In Issues
  • Troubleshooting The Application Of User Settings
  • Lab: Troubleshooting Sign-In Problems
  • Resolving Sign-In Problem (1)
  • Resolving Sign-In Problem (2)
  • Lab: Troubleshooting The Application Of User Settings
  • Resolving Folder Redirection Problem (1)

Module 8: Configuring And Troubleshooting Remote Connectivity

This module describes how to troubleshoot issues in VPN connectivity, NAP, and DirectAccess.

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess
  • Lab: Configuring Network Access Protection Client Settings
  • Configuring And Verifying NAP Client Connectivity
  • Lab: Configuring And Testing DirectAccess
  • Configuring DirectAccess Client-Side Settings

Module 9: Troubleshooting Resource Access Within A Domain

This module explains how to troubleshoot issues in file access and permissions. It also describes how to resolve printer access issues.

  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues
  • Lab: Troubleshooting Resource Access Within A Domain
  • Resolving A Logon Script Problem
  • Resolving A File Permissions Issue

Module 10: Configuring And Troubleshooting Resource Access For Clients That Are Not Domain Members

This module describes how to configure and troubleshoot Workplace Join, Work Folders and OneDrive Access.

  • Configuring Workplace Join
  • Configuring And Troubleshooting Work Folders
  • Configuring And Troubleshooting OneDrive Access
  • Lab: Configuring And Troubleshooting Resource Access For Clients That Are Not Domain Members
  • Troubleshooting Workplace Join
  • Troubleshooting Work Folders
  • Troubleshooting OneDrive for Business
  • Implementing Work Folders

Module 11: Troubleshooting Applications

This module explains how to troubleshoot application installation issues and problems in desktop and Windows store apps. The module also describes how to resolve issues in Internet Explorer and Client Hyper-V.

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Internet Explorer
  • Implementing Client Hyper-V
  • Lab: Troubleshooting Desktop Apps
  • Troubleshooting AppLocker Policy Application
  • Lab: Troubleshooting Windows Internet Explorer
  • Resolving A Windows Internet Explorer Issue

Module 12: Maintaining Windows 8.1

This module describe how to troubleshoot activation issues and configure performance options in Windows 8.1. It also explains how to protect a Windows 8.1 system from malware and viruses and how to apply application and Windows updates.

  • Managing Windows Activation
  • Monitoring And Configuring Performance Options In Windows 8.1
  • Protecting Windows 8.1 From Malware And Viruses
  • Applying Application And Windows Updates
  • Lab: Maintaining Windows 8.1
  • Troubleshooting A Performance Problem

Module 13: Recovering Windows 8.1

This modules explains how to restore files and recover a Windows 8.1 system.

  • File Recovery In Windows 8.1
  • Recovery Options In Windows 8.1
  • Lab: Troubleshooting A Windows 8.1 Computer (1)
  • Recovering Files In Windows 8.1
  • Lab: Troubleshooting A Windows 8.1 Computer (2)
  • Recovering A Windows 8.1 Computer


You will learn how key components of the Windows OS work in order to aid in troubleshooting system problems as well as how to identify and resolve issues with networking, Windows store apps, security , group policy, Internet Explorer, remote access and support of mobile devices.

About the Course

You will receive expert instruction and hands-on practice administering and configuring Windows 8.1 during this official Microsoft Windows 8 training course.

Who Should Attend

This Supporting Windows 8.1 training course has been primarily designed for the Enterprise Device Support Technician (EDST) who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organisations within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows OS, devices, cloud services, applications, networking and hardware support. The key responsibilities include resolving technical issues pertaining to Windows installation and migrations, activation, performance, profiles, setting and device synchorization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, OS and data recovery.

EDTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. EDSTs must consider all variables, justify resolutions with a logical troubleshooting approach and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are responsible for the maintenance and support of desktops and devices, installing and testing line-of-business applications on these devices and physically making changes to user devices or re-images as required.

Materials Provided

  • Full Materials Including Comprehensive Course Workbook
  • Highly Skilled And Knowledgeable Tutors
  • Refreshments

Organisational Benefits

1. Stay Ahead Of The Competition

The business world is continuously changing, organisations will need to provide their staff through their careers, if you choose to not provide continuous training then you will find it difficult to stay ahead of the competition.

2. Motivated Employees

It will keep your employees motivated and new skills and knowledge can help reduce boredom. It also demonstrates that you value your staff enough to invest in them and their development.

3. Save Money

Windows 8 training courses are cost effective, it is cheaper to train existing employees compared to recruiting new employees with the skills that you require and it helps your staff to become more efficient in their role.

Individual Benefits

1. Getting Hired

Windows 8 training will certainly give you an advantage when hiring managers look at your resume. Competition for IT jobs can be stiff and having a certification is a significant advantage compared to those who do not have one. In fact, a certification can be a qualified for a position. Keep in mind that when two other equal candidates are vying for the same job, the one has the Windows 8 training or certification will have the edge over the candidate who does not.

2. Job Retention

In a volatile economic environment, organisations are always looking for ways to cut cost and that may mean that jobs are on the line. This is when having Microsoft 8 training can mean the difference between keeping your job and having to seek a new one. Windows 8 training will demonstrate that you are determined to enhance your skill set and knowledge which benefits you and your employer. The bottom line is that you need to invest in yourself.

3. Promotions

If you want to move up the corporate ladder or into a better, higher-paying job within your organisation then you will need to learn new technologies or enhance the skills you currently possess. There is no better way to show this than to a new certification or progress further up the certification chain in a current area of expertise.


  • Networking Fundamentals, Including Transmission Control Protocol/Internet Protocol (TCP/IP), User Datagram Protocol (UDP) And Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) Principles And Fundamentals Of AD DS Management
  • Understanding Of The Public Key Infrastructure (PKI) Components And Working Knowledge Of The Fundamentals Of Active Directory Certificate Services (AD CS)
  • Windows Server 2008 R2 Or Windows Server 2012 Fundamentals
  • Fundamentals Of Management And Experience Using The Microsoft Office 2013 System Or The Microsoft Office 2010 System
  • Windows Automated Installation Kit (WAIK) Components Including Windows PE, Windows SIM, VAMT, ImageX, USMT And DISM Concepts And Fundamentals


There is no formal prereading that you need to complete prior to this training course.

Exam Overview

The 70-688 Supporting Windows 8.1 examination has been withdrawn.

Exam Type

No Exam

Professional Development Units - PDUs

There is no formal prereading that you need to complete prior to attending this training course.


The 70-688 Supporting Windows 8.1 examination has been withdrawn.​​​

Next Steps

Our 5-day Configuring Windows 8.1 training course will give you the skills you need to administer Windows 8.1 in a Windows Server domain environment and also provides secure, managed access to users from their non-domain joined Windows devices.


At the end of this Supporting Windows 8.1 training session you will be able to:

  • Describe The Processes Involved In Planning And Using A Troubleshooting Methodology For Windows 8.1
  • Troubleshoot Startup Issues And Operating System Services On A Windows 8.1 System
  • Resolve Issues Related To Hardware Devices And Device Drivers
  • Troubleshoot Computers Remotely
  • Troubleshoot Issues Related To Network Connectivity
  • Troubleshoot Client Configuration Failures And GPO Application Issues
  • Troubleshoot Issues Related To User Settings
  • Troubleshoot Remote Connectivity Issues
  • Resolve Issues Related To Accessing Resources From Computers That Are Domain-Joined
  • Resolve Issues Related To Accessing Resources From Computer That Are Not Domain-Joined
  • Troubleshoot Issues Related To Application Installation And Operation
  • Maintain Windows 8.1 Following Deployment
  • Design And Implement Extranet Connectivity For Windows 8
  • Recover A Computer Running Windows 8.1

Supporting Windows 8.1 Course Dates

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