Business Relationship Manager Professional BRMP Quiz Questions and Answers

Which of these activities is NOT the focus of a major stage in the Strategic Relationship Management process?

A. Address initial relationship team formation
B. Document what we know and what we need to know
C. Appoint two relationship managers, one for the provider organisation and one for the customer
D. Work with the business partner to define what activities will create value for them

Answers

1. A
2. B
3. C
4. D

What metaphor is used to describe the Business Relationship Manager as the single point of focus for the coordination and aggregation of business demand for a Business Partner?

A. Connector
B. Orchestrator
C. Navigator
D. Actor

Answers

1. A
2. B
3. C
4. D

In the Business Relationship Maturity Model, which characteristic represents a Strategic Partner relationship?

A. Provider takes full accountability for costs, services and delivery
B. Provider does NOT challenge business requests
C. Provider takes full accountability for all risk and rewards
D. Provider is reactive

Answers

1. A
2. B
3. C
4. D

Answer the blank.

Business Relationship Management ____ and ensures that the potential business value from them is captured, optimised and recognised.

A. Stimulates business demands for a provider’s products and services
B. Determines a business partner’s complete portfolio of products and services
C. Defines an organisations products and services
D. Promotes a provider’s product and services

Answers

1. A
2. B
3. C
4. D

Which is NOT one of the four core disciplines of Business Relationship Management?

A. Demand Shaping
B. Strategic Partnering
C. Servicing
D. Value Harvesting

Answers

1. A
2. B
3. C
4. D

In the Influence Process Technique, what should be used to frame a conversation?

A. Forceful arguments
B. Defensive explanations
C. Truth about today
D. Engagement of stakeholders

Answers

1. A
2. B
3. C
4. D

At what step in the Business Partner Decision Cycle can a Business Relationship Manager add the MOST value?

A. Identifying Strategic Possibilities
B. Identifying Execution Gaps
C. Identifying Solution Options
D. Choosing Solutions

Answers

1. A
2. B
3. C
4. D

What role is accountable for ensuring business value is optimised?

A. Business Partner
B. Solution Delivery Sponsor
C. Business Relationship Manager
D. Operations Manager

Answers

1. A
2. B
3. C
4. D

In a RACI chart, what term is associated with the role that has ultimate ownership for ensuring actions are taken?

A. Informed
B. Accountable
C. Consulted
D. Responsible

Answers

1. A
2. B
3. C
4. D

What is used to clarify exclusions from a service?

A. Service Constraints
B. Service Costing
C. Service Value
D. Service Definition

Answers

1. A
2. B
3. C
4. D

In the Business Transition Management Capability Model, what capability has the purpose to answer the question of Why Change?

A. Build urgency for change
B. Engage business transition network
C. Clarify change details
D. Build business transition commitment

Answers

1. A
2. B
3. C
4. D

What advantage is gained from using the Business Capability Roadmap Technique?

A. Opportunities with a Business Partner and Provider are defined in a way that is clear, compelling and convincing
B. Conversations are held that help increase both business and Provider understanding
C. Clear accountability for the making of a decision is established
D. The importance of a business and Provider relationship is identified

Answers

1. A
2. B
3. C
4. D

Which statement about Change Leadership is true?

A. Change Leaders can delegate to Stakeholders
B. Initiating Change Leaders can delegate to Sustaining Change Leaders
C. Sustaining Change Leaders can delegate to Initiating Change Leaders
D. Change Leaders can NOT delegate responsibilities.

Answers

1. A
2. B
3. C
4. D