Certified Agile Service Manager CASM Quiz Questions and Answers

What are the five Scrum Events?

Answers

1. Definition of done, burndown chart, user story, velocity, minimum viable product.
2. The sprint, sprint planning, daily scrum, sprint review, sprint retrospective.
3. Sprint planning, increment, impediment, definition of done, sprint retrospective.
4. Sprint retrospective, minimum viable product, velocity, daily scrum, sprint review.

Kanban Boards are available in several formats. Which of the following can be used to create a Kanban Board?

Answers

1. Paper (Post-It Notes)
2. Excel Spreadsheet
3. Cloud (LeanKit)
4. All Of The Above

What are the three roles in a Scrum Team?

Answers

1. Service Owner. Product Owner, and Service Level Manager
2. Developers, Service Delivery Manager, and Service Owner
3. Project Manager, Process Owner, and Service Owner
4. Scrum Master, Product Owner, and Developers.

What are the five Agile Service Management Events?

Answers

1. Sprint Planning Meeting, Sprint, Daily Scrum, Sprint Review, Sprint Retrospective
2. Sprint Review, Process Planning Meeting (Optional), Post Implementation Review, Budget Meeting, Future Planning Meeting
3. Daily Scrum, Walkthrough Meeting, Milestone Check Meeting, Sprint Review, Sprint Retrospective
4. Sprint Retrospective, Release Planning Meeting, Resource Allocation Meeting, Budget Meeting, Sprint Planning Meeting

What are the five characteristics of an Agile Service Management Team?

Answers

1. Self-organising, cross-functional, without titles, without sub-teams and accountable for the work produced as a whole, regardless of individual skills or experience.
2. Hierarchical, methodical, driven, flexible and adaptable
3. Rigid, inventive, algorithmic, intense, and cross-functional
4. Motivated, talented, driven, artistic and adaptable

Which of the following best describes Continuous Integration? There are three correct answers.

A. A software development practice where members of a team code separately but integrate their work at least daily.

B. A software development practice where each integration goes through an automated build and test to detect errors and defects.

C. A software development practice where the team collectively builds the software faster with less risk.

D. A software development practice where work is divided into smaller, parallel steps to improve design.

Answers

1. A, B & C
2. B, C & D
3. A, C, & D
4. A, B & D

Does the description below describe Agile or Waterfall?

• Linear
• Sequential
• Phased approach
• Move to the next phase only when the previous phase is complete

Answers

1. Agile
2. Waterfall

Is the following statement true or false?

“Continuous Delivery does not mean that you are continuously deploying. It means that you COULD release when needed.”

Answers

1. True
2. False

What does it take to be Agile?

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1. Be Customer-Centric
2. Be Lean
3. Be Collaborative
4. Be Adaptive
5. Be Measurable
6. Be Consistent
7. Be Results-Oriented
8. Be Reflective
9. All Of The Above

What is an Agile Process?

Answers

1. A process that speeds up time to market by cutting back on bureaucracy.
2. A process that can be utilised for many different products and market sectors.
3. A process that delivers ‘just enough’ structure and control to enable the organisation to achieve its outcomes in the most expeditious, effective, and efficient way possible.
4. A process that is incomplete, but is enough to maintain an element of control.

Who decides if a Process Activity Increment should be released?

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1. Service Owner
2. Release Manager
3. Relationship Manager
4. Process Owner

What are the four Service Management Artifacts?

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1. Road Map, Process Backlog Map, Backup Plan, Sprint Review Of Progress Map
2. Process Backlog, Review Of Progress Map, Burndown Chart, Remediation Plan
3. Remediation Plan, Implementation Plan, Process Increment, Process Review Map
4. Process Backlog, Process Increment, Sprint Backlog, Burndown Chart

Agile Process Improvement’s goal is to ensure that service management processes are not:

Answers

1. Timely, Bureaucratic, Dated, Constraining, Irrelevant And Bypassed
2. Bureaucratic, Unclear, Constrained, Time Consuming, Irrelevant, Circumvented, Nice On Paper, But….
3. Immature, Time Consuming, Bypassed, Illogical, Confusing And Poorly Written
4. Complex, Confusing, Illogical, Circumvented, Bureaucratic And Time Consuming

What are the five values of Scrum?

Answers

1. Focus, Pragmatism, Realism, Openness and Courage
2. Adaptation, Respect, Communication, Commitment, and Intensity.
3. Commitment, Focus, Openness, Respect and Courage
4. Pragmatism, Honesty, Reflectiveness, Courage and Commitment

Which of the following is NOT one of the twelve Agile principles?

Answers

1. Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.
2. Welcome changing requirements, even late in development. Agile processes harness change for the customer’s competitive advantage.
3. Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale.
4. Business people and developers must work together daily throughout the project.
5. Build projects around motivated individuals. Give them the environment and support they need and trust them to get the job done.
6. The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.
7. Working software is the primary measure of progress.
8. Agile processes promote sustainable development. The sponsors, developers, and users should be able to maintain a constant pace indefinitely.
9. Continuous attention to technical excellence and good design enhances agility.
10. Simplicity–the art of maximizing the amount of work not done–is essential.
11. The best architectures, requirements, and designs emerge from self-organising teams.
12. To maintain and improve the effective, efficient, and convenient use of information and knowledge across the organisation.

Is the following statement true or false?

“Scrum is a simple framework for effective team collaboration on complex projects. Scrum provides a small set of rules that create “just enough” structure for teams to be able to focus their innovation on solving what might otherwise be an insurmountable challenge.”

Answers

1. True
2. False

When was the Agile Manifesto originally published?

Answers

1. February 2001
2. March 2003
3. September 2007
4. January 2012

What are the three pillars of Scrum?

Answers

1. Transparency – Inspection - Adaptation
2. Transparency – Inspection - Feedback
3. Inspection – Progress iteratively - Feedback
4. Adaptation – Feedback – Transparency

The Agile Manifesto is brought to life through related frameworks and methods. Which of the following is NOT one of these frameworks or methods?

Answers

1. Scrum
2. PRINCE2®
3. Kanban
4. ITSM
5. Lean
6. DevOps

Which of the following is correct about Agile Service Management? There are three correct answers.

A. Automates the processes of developing, testing and releasing software

B. Adapts Agile practices to ITSM process design

C. Implements service management in small, integrated increments

D. Ensures ITSM processes reflect Agile values from initial design through CSI

Answers

1. A, B & C
2. B, C & D
3. A, C, & D
4. A, B & D

Is the following statement true or false?

“ITIL® defines the processes and best practices that underpin Agile Service Management”

Answers

1. True
2. False

What are the three Sprint Types?

Answers

1. Strategic, Tactical and Operational
2. Rapid, Waterfall and Strategic
3. Strategic, Process Activity, and Continual Improvement
4. Waterfall, Tactical and Operational

Which of the following statements is NOT correct about Agile?

Answers

1. Agile is the same as Scrum.
2. Agile is a set of guiding principles and values.
3. Agile is applicable beyond software development.
4. Agile is brought to life by frameworks, methods and processes.

Is the following statement true or false?

“A Kanban Board makes work visible, limits work in progress (WIP) and measures velocity (quantity of work done in an iteration).”

Answers

1. True
2. False