VeriSM Foundation Quiz Questions and Answers

What are some of the key elements identified as part of a service culture?

1. Adaptability / Flexibility
2. Consumer Focus
3. Meeting ROI Targets
4. Management of Expectations

Pick the answer below:

A. 1, 3 & 4
B. 1, 2 & 4
C. 2, 3 & 4
D. None of the above.

Answers

1. A
2. B
3. C
4. D

Which progressive practice has a service integrator as a key element of its structure?

A. ITIL
B. Lean
C. DevOps
D. SIAM

Answers

1. A
2. B
3. C
4. D

Someone who has both a specialism and a broad generalist knowledge across the organisation is known as what kind of professional?

A. An L Shaped Professional
B. An O Shaped Professional
C. An I Shaped Professional
D. A T Shaped Professional

Answers

1. A
2. B
3. C
4. D

VeriSM™ redefines the term Service Provider. Which of these reflects the definition of a service provider in VeriSM™?

A. The service integrator is the sole service provider
B. Consumers are the service providers of their own services
C. The whole organisation is a service provider
D. The IT Department is the sole service provider.

Answers

1. A
2. B
3. C
4. D

In which part of the VeriSM model can you find ‘innovative or emergent technologies’?

A. Governance
B. Service Management Principles
C. Management Mesh
D. Activities

Answers

1. A
2. B
3. C
4. D

What does the term “Consumer” mean?

A. A person who provide services
B. An organisation which delivers a product
C. A person who purchases things or uses services
D. An organisation who works with others to deliver services.

Answers

1. A
2. B
3. C
4. D

Who’s responsible for service culture within an organisation?

A. Only the service provider
B. Only the consumer of the organisation
C. The service owner in the organisation
D. Everyone within the organisation

Answers

1. A
2. B
3. C
4. D

What elements are included in the VeriSM™model?

1. Define
2. Produce
3. Provide
4. Respond

A. 1, 3, & 4
B. 2, 3 & 4
C. 1, 2 & 3
D. All of the above.

Answers

1. A
2. B
3. C
4. D

Which progressive practice is described as having four values, supported by twelve principles, embracing rapid change cycles?

A. ITIL
B. DevOps
C. Agile
D. VeriSM™

Answers

1. A
2. B
3. C
4. D

Name the two main competencies of Emotional Intelligence:

A. Performance Competence & Social Competence
B. Performance Competence & Skill Competence
C. Personal Competence & Social Competence
D. Personal Competence & Skill Competence

Answers

1. A
2. B
3. C
4. D

Which of the following best describes some of the competencies of a successful leader?

A. Resource oriented; plan, budget and organize
B. Set goals and direction; motivate, empower and inspire
C. Plan, budget and organize; challenge the norm
D. Minimize risk; focus on results

Answers

1. A
2. B
3. C
4. D