Certified Agile Service Manager CASM Quiz Questions and Answers

Our 25-question Certified Agile Service Manager (CASM) Mini Quiz will test your knowledge of Agile Service Management and help you study for the Certified Agile Service Manager (CASM) examination.
  • Question 1
  • Question 2
  • Question 3
  • Question 4
  • Question 5
  • Question 6
  • Question 7
  • Question 8
  • Question 9
  • Question 10
  • Question 11
  • Question 12
  • Question 13
  • Question 14
  • Question 15
  • Question 16
  • Question 17
  • Question 18
  • Question 19
  • Question 20
  • Question 21
  • Question 22
  • Question 23
  • Question 24
  • Question 25
Question 1 ID: 957

Is the following statement true or false?

“Scrum is a simple framework for effective team collaboration on complex projects. Scrum provides a small set of rules that create “just enough” structure for teams to be able to focus their innovation on solving what might otherwise be an insurmountable challenge.”

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Question 2 ID: 969

What are the five characteristics of an Agile Service Management Team?

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Question 3 ID: 973

Who decides if a Process Activity Increment should be released?

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Question 4 ID: 955

The Agile Manifesto is brought to life through related frameworks and methods. Which of the following is NOT one of these frameworks or methods?

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Question 5 ID: 965

What are the five Scrum Events?

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Question 6 ID: 952

Which of the following is NOT one of the twelve Agile principles?

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Question 7 ID: 966

What are the five values of Scrum?

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Question 8 ID: 951

When was the Agile Manifesto originally published?

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Question 9 ID: 953

Which of the following is the biggest difference between Agile and IT Service Management principles

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Question 10 ID: 961

Which of the following best describes Continuous Integration? There are three correct answers.

A. A software development practice where members of a team code separately but integrate their work at least daily.

B. A software development practice where each integration goes through an automated build and test to detect errors and defects.

C. A software development practice where the team collectively builds the software faster with less risk.

D. A software development practice where work is divided into smaller, parallel steps to improve design.

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Question 11 ID: 970

What are the four Service Management Artifacts?

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Question 12 ID: 958

Is the following statement true or false?

“A Kanban Board makes work visible, limits work in progress (WIP) and measures velocity (quantity of work done in an iteration).”

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Question 13 ID: 963

Which of the following is correct about Agile Service Management? There are three correct answers.

A. Automates the processes of developing, testing and releasing software

B. Adapts Agile practices to ITSM process design

C. Implements service management in small, integrated increments

D. Ensures ITSM processes reflect Agile values from initial design through CSI

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Question 14 ID: 964

What are the three pillars of Scrum?

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Question 15 ID: 974

Agile Process Improvement’s goal is to ensure that service management processes are not:

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Question 16 ID: 971

What are the five Agile Service Management Events?

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Question 17 ID: 967

What are the three roles in a Scrum Team?

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Question 18 ID: 950

Which of the following statements is NOT correct about Agile?

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Question 19 ID: 954

What does it take to be Agile?

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Question 20 ID: 962

Is the following statement true or false?

“Continuous Delivery does not mean that you are continuously deploying. It means that you COULD release when needed.”

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Question 21 ID: 972

What are the three Sprint Types?

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Question 22 ID: 956

Does the description below describe Agile or Waterfall?

  • Linear
  • Sequential
  • Phased approach
  • Move to the next phase only when the previous phase is complete

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Question 23 ID: 968

What is an Agile Process?

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Question 24 ID: 960

Is the following statement true or false?

“ITIL® defines the processes and best practices that underpin Agile Service Management”

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Question 25 ID: 959

Kanban Boards are available in several formats. Which of the following can be used to create a Kanban Board?

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