EARLY BIRD DISCOUNT: SDI® - Service Desk Manager (SDM) Training Dates In 2024 | NOW £1320 + VAT (£880 OFF RRP) | Hurry, Book Now! Learn more
UP TO 15% OFF
We work with a number of highly respected partner organisations such as AXELOS and BCS to ensure that the training, courses and examinations we offer in subjects such as ITSM and AI are recognised worldwide, and work with specialist partners to expand the scope of our offerings to our customers.
We have always aimed to offer a wide range of foundation and complimentary qualifications that allow us to create an individual learning pathway for our delegates to follow. All of our certifications are highly recognised and valued by individuals and employers alike. View our full list of training courses.
Purple Griffon recently delivered 2 service management courses for the MOD and we all found it to be a very positive experience. The Company is very professional, with extremely knowledgeable and experienced trainers, who have real world skills.
It was a beast of a course but very rewarding. Thanks for the assistance around the booking - the customer service was excellent. I no longer have to hide behind my project management team and can say loud and proud I am a PRINCE2® practitioner!
The training was organised well, administrative help was quick and relevant which made the information gathering and training preparations fast & easy. The trainer was knowledgeable and experienced. We’ve received very good feedback.
I passed! which I must admit was 100% down to your trainer Bob. He gave us enough stories and tips to get me through it and sometimes the stories sink in better than anything else. Thanks again, I'd definitely use your company again because of him.
Feedback from staff has been positive and you have helped us to effectively embed the ITIL® framework into our working processes and achieve key organisational goals. We look forward to continuing with rest of our ITIL® courses throughout the year.
I have self-funded several courses with Purple Griffon, and passed all of my exams to gain ITIL® Expert accreditation. This wouldn't have been possible without the help from the team and tutors. This makes Purple Griffon my first choice of training provider.
Excellent course material and exercises and discussion facilitate learning in the classroom. Managed to pass all exams of courses taken with Purple Griffon! And I believe on this latest course a 100% pass rate from all delegates on the course!
Great company and Steve is a really knowledgeable guy as well!
I could not find any other training exclusively focused on the IT SDM roles and responsibilities elsewhere, making this course possibly the best IT SDM training in the world! I consider this course among the top courses I've had the pleasure of attending.
The free "Introduction To The World Of The Service Desk" provided a great insight into the world of IT Service Management. Excellent slides.
I have been using Purple Griffon since 2013 after taking a course with another company and didn't receive the best experience. Since 2013 I haven't used anyone else. Excellent courses and very personable trainers and high pass rates.
The Purple Griffon E-Learning study material is very complete, and prepared me for the exam in an excellent way. I am happy to have used the Purple Griffon material and I am planning to do so again in the near future.
I've taken classroom training via Purple Griffon and their exceptional team on several occasions. In my case it has been ITIL® based and I can only recommend their services.
From what I see the course for CDS is well organised and staff that prepared the materials are really looking for their students to pass the exam with good marks. I wish that whenever I need extra help the staff will help me immediately
I got studying material from Purple Griffon and the quality is more than good. Good work!
Very good training provider and the instructor was very knowledgeable
Great training - passed my ITIL® exam!
I found the ITIL® 4 Foundation online training course very good and easy to follow. I think good values.
The Digital Twins Basics Online Workshop (60 Minutes) was simple and the content was easy to understand.
SIAM is an approach used in the management of multiple service providers to ensure effective and efficient delivery of services to an organisation. Click here to learn more...
UX is the practice of creating products that are valuable, user-friendly, and enjoyable to use. Its focus is on improving the overall experience individuals have when interacting with a product, ensuring they discover value, satisfaction, and joy. Click here to learn more...
How much do you know about DevOps? DevOps is a set of practices that combines Development and Operations to shorten the systems development life cycle and provide continuous delivery with high software quality. Test your knowledge with our 10-question DevOps Mini Quiz
If you are working at the stressful sharp end of IT, you are probably in a 1st, 2nd or 3rd line support role, where lean processes and good communication and collaborative skills are essential. Why not try our Incident Management Mini Quiz?
This is a quick quiz of 10 random questions focusing on Problem Management selected from our ever growing question bank database.
Our Training Experts have years of Best Practice knowledge and will be able to advise you on your training options. We're here to help you!
Now only £1295 1295 + VAT
Now only £1399 1399 + VAT
Now only £1399 1399 + VAT
Now only £1320 1320 + VAT
Now only £1399 1399 + VAT