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IT Asset Management (ITAM) Foundation Training Course

AVAILABLE NOW – IT Asset Management Certification


Introduction To The ITAM Certification Training Course

IT Asset Management (ITAM) is one of the most important elements for any business strategy. Understanding and utilising it, ITAM improves a business’ cost control and risk reduction while increasing business value with IT assets. These assets include all aspects of hardware and software used within an organisation.

This three-day IT Asset Management Foundation course introduces the concept of asset management for anyone new to ITAM. Attendees range from IT administrators with an operational focus to CFOs with a budgetary responsibility. At the end of this ITAM Foundation course, participants will be able to understand the purpose and use of ITAM and how it benefits an organisation. This even includes licensing complexities related to IT operations in terms of software and hardware updates and acquisitions.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£995Excl. VAT

Course Outline


ITAM introduction:

  • Definition, purposes and objectives
  • Why does your organisation need ITAM?
  • Introduction to the four key areas:
  • Hardware Asset Management, Software Asset Management, Services & Cloud Asset Management, People & Information Asset Management
  • The IT Asset lifecycle and its impact on your business
  • The key roles in ITAM – stakeholders, functions, roles and responsibilities
  • Typical business issues and challenges in the ITAM workflow
  • Introduction to ITAM best practices, ISO55000 and ITSM

Hardware Asset Management (HAM) introduction:

  • The concept, purpose and benefits of HAM
  • The HAM lifecycle in your organisation from acquisition through to disposal
  • Request and approval processes, procurement and lifecycle management, redeployment and disposal management
  • The placement of HAM in the ITAM ecosystem
  • Mobile device (asset) management aspects of HAM
  • The best practices of HAM (ISO and ITSM)
  • The tool reflections of HAM

Software Asset Management (SAM) introduction:

  • Definition and objectives
  • SAM best practices and framework
  • The business value of SAM
  • SAM from request to acquisition throughto disposal
  • Key roles and stakeholders in a SAM program
  • The placement of SAM in the ITAM ecosystem
  • The concept of compliance
  • The risks/costs related to software audits
  • Organisational pitfalls and challenges in the SAM process
  • IT service Management and ISO19770 approach within SAM


Services and Cloud Asset Management introduction:

  • The concept of services and cloud services
  • The costs, challenges and benefits associated with Services and Cloud services
  • Definition and objectives within Services and Cloud Asset Management (SEAM)
  • The contractual issues with assets in SEAM
  • The pitfalls and benefits from SEAM
  • ITAM best practices in a SEAM context
  • The placement of SEAM in the ITAM ecosystem
  • Key roles and stakeholders in a SEAM program
  • Compliance in a Cloud perspective

People & Information Asset Management (PINAM) introduction:

  • Definition and objectives
  • How to define Information and People as assets
  • Security and risk control (information sharing, employees leaving the organisation, loss of mobile devices, access regulations, etc)
  • BYOD in a People and Information Management perspective
  • How do mobile users use their devices and content? Benefits and pitfalls
  • Policy Setting – security policies for content, users and mobile devices

  • DAY 3

    ITAM Key findings and conclusions:

  • The best practices in the ITAM framework
  • How to assess and understand the ITAM maturity in your organisation
  • The interface between the four key ITAM areas (HAM, SAM, SEAM, PINAM)
  • Effective communication of your ITAM goals to the key stakeholders in your organisation
  • ITAM integration with the organisational key business drivers and goals evaluation
  • Exam preparation and Exam
  • Description

    Description Of The ITAM Course

    The focus of this ITAM Foundation training course is to expand organisational workflow. This happens by defining the key roles within the ITAM disciplines across financial, contractual, and inventory departments while highlighting the culture changes that ensue for end-users in an IT environment.

    About the Course

    Additional ITAM Course Information

    The ITAM Foundation Course is based on the best practices for service management and the ISO standards (ISO 55000 and 19770). It introduces participants to the ITAM framework in terms of IT governance and optimisation of IT assets from procurement to disposal.

    Who Should Attend

    Who Should Attend The ITAM Foundation Certification Training Course

    A successful ITAM certification program involves several department members in your organisation. Roles such as organisation managers, IT service department members, and members of the finance department are all suitable candidates. The ITAM Foundation course is designed for all personnel in these functions.

    Materials Provided

    Materials Provided For The ITAM Course

    Full ITAM course materials are provided. These materials include:

    • Course manual
    • Handouts
    • Mock exam questions

    Organisational Benefits

    Organisational Benefits When Using ITAM Foundation Practices

    • Increase knowledge of how to perform IT asset management and configuration
    • Improve an understanding of risks associated with IT infrastructure configuration
    • Improve business reputation
    • Increase understanding of the relationship between services and the IT assets that create their framework
    • Improve job satisfaction

    Individual Benefits

    Individual Benefits When Using ITAM Foundation Practices

    • Increase ROI, cost reduction benefits, and overall better financial health
    • Ability to base business decisions on the lifecycle of IT assets
    • Manage risks when necessary and firmly approve when acceptable
    • Improve reputation with your stakeholders after practicing ITAM Foundation methods
    • Demonstrate compliance with regulation and legislation
    • Increased attractiveness for shareholders
    • Demonstrate compliance with the requirements and wishes of your stakeholders
    • More Informed decisions from multiple angles, such as performance, costs, risks, and opportunities
    • ITAM brings higher customer satisfaction
    • Traceability of decisions
    • Improved knowledge management


    Prerequisites For The ITAM Foundation Certification Training Course

    We recommend the ITAM Foundation Certification Training Course is attended by employees from several departments in your business. This includes finance, IT, and management. This helps enable successful and coherent focus throughout your enterprise after understanding ITAM methodology. Individuals can also benefit from this foundation course and are welcome to attend.

    Though this course has an IT focus, it has been specifically designed with non-IT personnel in mind. There is no prior course study or knowledge of IT required to take this course.


    ITAM Course Prereading

    There is no prereading associated with this course.

    Exam Overview

    ITAM Foundation Certification Exam Overview

    The examination is a one-hour closed-book online multiple-choice test, consisting of 40 questions. The pass mark is 65% (26/40)

    The exam is invigilated via a remote proctor by Van Haren

    ITAM Foundation certificate

    Exam Type

    Classroom Exam

    Professional Development Units - PDUs

    Contact one of our friendly account managers for more information about this course.


    ITAMOrg ITAM Foundation Certification

    Next Steps

    Our three-day Software Asset Management Specialist (SAMS) training course is designed for IT professionals with some understanding of the IT Asset Management area. This may be beneficial to take prior to or after this ITAM Certification course.


    ITAM Foundation Certification Training Course Conclusion

    At the end of the ITAM Foundation Certification Training Course, attendees will have gained a deep understanding of IT asset management and how it benefits employees, departments, and entire businesses.

    IT Asset Management (ITAM) Foundation Course Dates

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    IT Asset Management (ITAM) Foundation

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