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IT Asset Management (ITAM) Foundation Training Course

Learn How To Increase Business Value With IT Assets


IT Asset Management (ITAM) is one of the most important elements for any business strategy. IT Asset Management will improve your business' cost control and risk reduction while increasing business value with IT Assets. These IT Assets include all aspects of hardware and software used within your organisation.

Our three-day IT Asset Management (ITAM) Foundation training course will introduce you to the concept of IT Asset Management. It's the perfect training course for anyone new to IT Asset Management. You will walk away from this training course understanding the purpose of IT Asset Management and how it will benefit your organisation. This even includes licensing complexities related to IT operations in terms of software and hardware updates and acquisitions.

Pay Later With Knoma

Why pay later?
  • Spread the cost of your training course
  • Choose a flexible repayment schedule up to 12 months
  • No interest, and no fees
Am I eligible?
  • Must be a UK resident
  • Must be 18+ years old
  • Must have a UK bank account

Please Note: All training courses purchased with Knoma will be at full RRP and no discounts can be applied.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£995Excl. VAT

Course Outline


ITAM Introduction:

• Definition, purposes and objectives
• Why does your organisation need ITAM?
• Introduction to the four key areas:
• Hardware Asset Management, Software Asset Management, Services & Cloud Asset Management, People & Information Asset Management
• The IT Asset lifecycle and its impact on your business
• The key roles in ITAM – stakeholders, functions, roles and responsibilities
• Typical business issues and challenges in the ITAM workflow
• Introduction to ITAM best practices, ISO55000 and ITSM

Hardware Asset Management (HAM) Introduction:

• The concept, purpose and benefits of HAM
• The HAM lifecycle in your organisation from acquisition through to disposal
• Request and approval processes, procurement and lifecycle management, redeployment and disposal management
• The placement of HAM in the ITAM ecosystem
• Mobile device (asset) management aspects of HAM
• The best practices of HAM (ISO and ITSM)
• The tool reflections of HAM

Software Asset Management (SAM) Introduction:

• Definition and objectives
• SAM best practices and framework
• The business value of SAM
• SAM from request to acquisition throughto disposal
• Key roles and stakeholders in a SAM program
• The placement of SAM in the ITAM ecosystem
• The concept of compliance
• The risks/costs related to software audits
• Organisational pitfalls and challenges in the SAM process
• IT Service Management and ISO19770 approach within SAM


Services & Cloud Asset Management Introduction:

• The concept of services and cloud services
• The costs, challenges and benefits associated with Services and Cloud services
• Definition and objectives within Services and Cloud Asset Management (SEAM)
• The contractual issues with assets in SEAM
• The pitfalls and benefits from SEAM
• ITAM best practices in a SEAM context
• The placement of SEAM in the ITAM ecosystem
• Key roles and stakeholders in a SEAM program
• Compliance in a Cloud perspective

People & Information Asset Management (PINAM) Introduction:

• Definition and objectives
• How to define Information and People as assets
• Security and risk control (information sharing, employees leaving the organisation, loss of mobile devices, access regulations, etc)
• BYOD in a People and Information Management perspective
• How do mobile users use their devices and content? Benefits and pitfalls
• Policy Setting – security policies for content, users and mobile devices


ITAM Key Findings & Conclusions:

• The best practices in the ITAM framework
• How to assess and understand the ITAM maturity in your organisation
• The interface between the four key ITAM areas (HAM, SAM, SEAM, PINAM)
• Effective communication of your ITAM goals to the key stakeholders in your organisation
• ITAM integration with the organisational key business drivers and goals evaluation
• Exam preparation and Exam


The focus of our IT Asset Management (ITAM) Foundation training course is to expand organisational workflow. This happens by defining the key roles within the ITAM disciplines across financial, contractual, and inventory departments while highlighting the culture changes that ensue for end-users in an IT environment.

About the Course

Our IT Asset Management (ITAM) Foundation training course is based on the best practices for service management and the ISO standards (ISO 55000 and 19770). It introduces participants to the ITAM framework in terms of IT governance and optimisation of IT assets from procurement to disposal.

Who Should Attend

A successful ITAM certification program involves several department members in your organisation. Roles such as Organisation Managers, IT Service Department Members, and members of the Finance Department are all suitable candidates. Our IT Asset Management (ITAM) Foundation training course is designed for all personnel in these functions.

Materials Provided

Materials Provided For The ITAM Course

You will be provided with full IT Asset Management (ITAM) Foundation materials including:

• Course Manual
• Handouts
• IT Asset Management (ITAM) Foundation Mock Examination
• Official IT Asset Management (ITAM) Foundation Examination

Organisational Benefits

• Increase knowledge of how to perform IT asset management and configuration
• Improve an understanding of risks associated with IT infrastructure configuration
• Improve business reputation
• Increase understanding of the relationship between services and the IT assets that create their framework
• Improve job satisfaction

Individual Benefits

• Increase ROI, cost reduction benefits, and overall better financial health
• Ability to base business decisions on the lifecycle of IT assets
• Manage risks when necessary and firmly approve when acceptable
• Improve reputation with your stakeholders after practising ITAM Foundation methods
• Demonstrate compliance with regulation and legislation
• Increased attractiveness for shareholders
• Demonstrate compliance with the requirements and wishes of your stakeholders
• More Informed decisions from multiple angles, such as performance, costs, risks, and opportunities
• ITAM brings higher customer satisfaction
• Traceability of decisions
• Improved knowledge management


We recommend that our IT Asset Management (ITAM) Foundation training course is attended by employees from several departments in your business. This includes finance, IT, and management. This helps enable successful and coherent focus throughout your enterprise after understanding ITAM methodology. Individuals can also benefit from our IT Asset Management (ITAM) Foundation training course and are welcome to attend.

Though this IT Asset Management (ITAM) Foundation training course has an IT focus, it has been specifically designed with non-IT personnel in mind. There is no prior course study or knowledge of IT required to take this course.


There is no prereading to be undertaken for our IT Asset Management (ITAM) Foundation training course.

Exam Overview

IT Asset Management (ITAM) Foundation Certification Exam:

The IT Asset Management (ITAM) Foundation examination is a one-hour closed-book online multiple-choice test, consisting of 40 questions. The pass mark is 65% (26/40)

The exam is invigilated via a remote proctor by Van Haren.

Exam Type

Classroom Exam

Professional Development Units - PDUs

Contact one of our friendly account managers for more information about this course.


ITAMOrg IT Asset Management (ITAM) Foundation Certificate

Next Steps

Our three-day Software Asset Management Specialist (SAMS) training course is designed for IT professionals with some understanding of the IT Asset Management area. This may be beneficial to take prior to or after our IT Asset Management (ITAM) Foundation training course.


At the end of our IT Asset Management (ITAM) Foundation training course, you will have gained a deep understanding of IT asset management and how it benefits employees, departments, and entire businesses.

IT Asset Management (ITAM) Foundation Course Dates

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