IT Quality Manager

Presents A Managerial Level Overview Of The IT Quality Index Framework

Overview

Our two-day IT Quality Manager training course presents a managerial level overview of the IT Quality Index Framework.

Our IT Quality Manager training course will guide you from the design through to the sustainable management of an IT Quality Management System driven by the IT Quality Index principles, domains and dimensions.

You will learn how to design, operate IT Quality Management system on strategic and tactical level.

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Course Overview

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.

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Exam Included

2 Days

£1110Excl. VAT

Course Syllabus

Our IT Quality Manager training course will cover the following topics:

Overview of IT quality management system
Overview of ITQI framework
Designing visual IT QMS system
Key components of IT QMS
Establishing IT QMS – roles, activities
Responsibilities of IT Quality Manager
Improvements initiations, recording, processing
Managing improvements
Value / Benefits of improvements – CVC, RBA, ADRA techniques
Reporting and KPIs of IT QMS
Value to business
Mapping to COBIT 5 enabling processes, APO11 Manage Quality
Finding ideas for improvement
Visual management of improvements
Valuation of improvements
Test – 45 minutes

Learning Outcomes

Our IT Quality Manager training course presents deep understanding how IT Quality Index framework could form basis for continual quality improvement in all quality dimensions.

Our IT Quality Manager training course will show you how to design your own IT QMS based on the IT Quality Index principles with respect to the context and complexity of your particular IT departments.

Who Should Attend

Our IT Quality Manager training course is suitable for:

IT Managers
Team Leaders
IT Quality Managers
CIOs

Our IT Quality Manager training course is targeted to individuals aiming to become Certified IT Quality Manager – CITQM.

What's Included

Our IT Quality Manager training course includes the following:

Full Digital Course Materials
IT Quality Manager Examination

Entry-Level Requirements

The entry-level requirements for our IT Quality Manager training course is that you have attended:

Exam Information

IT Quality Manager Examination:

The IT Quality Manager examination is taken over 45 minutes. You will write answers to scenarios and questions.

Exam Type

Proctored Exam

Qualifications

IT Quality Manager Certificate

What's Next

Our two-day IT Quality Expert training course will provide expert level knowledge of the IT Quality Index framework.

Our IT Quality Expert training course will explain how to communicate the benefits of having knowledge of IT quality to executives and internal IT teams.

You will understand the processes of assessment, data processing, benchmarking and presentation to IT and business executives.

Additional Information

Our IT Quality Manager training course will teach you how to demonstrate IT’s commitment to the continual quality improvement of all the quality dimensions through clear reporting.

Frequently Asked Questions

How long is the IT Quality Manager training course?

Our IT Quality Manager training course is delivered over two days.

IT Quality Manager Course Dates

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