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IT Quality Manager Training Course

Presents A Managerial Level Overview Of The IT Quality Index Framework


Our two-day IT Quality Manager training course presents a managerial level overview of the IT Quality Index framework. The course will guide participants from the design through to the sustainable management of an IT Quality Management System driven by the IT Quality Index principles, domains and dimensions

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£1110Excl. VAT

Course Outline

2 Days course agenda:

  • Overview of IT quality management system
  • Overview of ITQI framework
  • Designing visual IT QMS system
  • Key components of IT QMS
  • Establishing IT QMS – roles, activities
  • Responsibilities of IT Quality Manager
  • Improvements initiations, recording, processing
  • Managing improvements
  • Value / Benefits of improvements – CVC, RBA, ADRA techniques
  • Reporting and KPIs of IT QMS
  • Value to business
  • Mapping to COBIT 5 enabling processes, APO11 Manage Quality
  • Exercises:
    • Finding ideas for improvement
    • Visual management of improvements
    • Valuation of improvements
  • Test – 45 minutes


Participants will learn to demonstrate IT’s commitment to the continual quality improvement of all the quality dimensions through clear reporting.

About the Course

This is a two-day training course.

Who Should Attend

IT managers with a focus on IT quality, team leaders, IT quality managers, CIOs. Individuals aiming to become Certified IT Quality Manager – CITQM. Course is targeted to IT quality managers managing continual IT quality improvement systems.

Materials Provided

  • Full IT Quality Manager Materials
  • Highly Skilled & Knowledgeable Tutors
  • Refreshments

Organisational Benefits

This qualification presents deep understanding how IT Quality Index framework could form basis for continual quality improvement in all quality dimensions.

Individual Benefits

Course participants will gain knowledge how to design, operate IT quality management system on strategic and tactical level.


As a mandatory requirement candidates will need to have passed the IT Quality Index Foundation course and received a Certified IT Quality Professional certificate, or passed IT Quality Index Expert and received Certified IT Quality Expert. An understanding of the IT service management principles is necessary, so ITIL® Foundation or higher is recommended.

The IT Quality Index book or courseware from the IT Quality Index Foundation is required for the exercises within the course and the final exam.


There is no prereading associated with the IT Quality Manager training session.

Exam Overview

Certification exam - 45 minutes.

Exam Type

Classroom Exam

Professional Development Units - PDUs

Quality management QUMG 6-7, Quality assurance QUAS 5-6, Measurement MEAS 4-6, Conformance review CORE 5-6


Quality management QUMG 5-7, Quality assurance QUAS 5-6, Measurement MEAS 5-6, Conformance review CORE 5-6.

Next Steps

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Successful candidates will gain Certified IT Quality Professional – CITQP certification. Certification means confirmation of the understanding of the fundamentals of a holistic approach to IT quality has been reached. A certification that proves the knowledge of how to answer “How Good Is Your IT?”

IT Quality Manager Course Dates

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