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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our IT Quality Manager training course presents deep understanding how IT Quality Index framework could form basis for continual quality improvement in all quality dimensions.

Our IT Quality Manager training course will show you how to design your own IT QMS based on the IT Quality Index principles with respect to the context and complexity of your particular IT departments.

Our IT Quality Manager training course will cover the following topics:

  • Overview of IT quality management system
  • Overview of ITQI framework
  • Designing visual IT QMS system
  • Key components of IT QMS
  • Establishing IT QMS – roles, activities
  • Responsibilities of IT Quality Manager
  • Improvements initiations, recording, processing
  • Managing improvements
  • Value / Benefits of improvements – CVC, RBA, ADRA techniques
  • Reporting and KPIs of IT QMS
  • Value to business
  • Mapping to COBIT 5 enabling processes, APO11 Manage Quality
  • Finding ideas for improvement
  • Visual management of improvements
  • Valuation of improvements
  • Test – 45 minutes

Our IT Quality Manager training course is suitable for:

  • IT Managers
  • Team Leaders
  • IT Quality Managers
  • CIOs

Our IT Quality Manager training course is targeted to individuals aiming to become Certified IT Quality Manager – CITQM.

Our IT Quality Manager training course includes the following:

  • Full Digital Course Materials
  • IT Quality Manager Examination

The entry-level requirements for our IT Quality Manager training course is that you have attended:

There is no recommended reading associated with our IT Quality Manager training course.

IT Quality Manager Examination:

The IT Quality Manager examination is taken over 45 minutes. You will write answers to scenarios and questions.

Proctored Exam
IT Quality Manager Certificate

Our two-day IT Quality Expert training course will provide expert level knowledge of the IT Quality Index framework.

Our IT Quality Expert training course will explain how to communicate the benefits of having knowledge of IT quality to executives and internal IT teams.

You will understand the processes of assessment, data processing, benchmarking and presentation to IT and business executives.

Our IT Quality Manager training course will teach you how to demonstrate IT’s commitment to the continual quality improvement of all the quality dimensions through clear reporting.

IT Quality Manager FAQS

Our IT Quality Manager training course is delivered over two days.


IT Quality Manager Course Dates

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager