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Our SDI® - Service Desk Analyst (SDA) training course will teach you:
Our SDI® - Service Desk Analyst (SDA) training course contains the following modules that are core to the role of a Service Desk Analyst:
2. Analyst Skills
3. Practices, Processes & Procedures
Our SDI® - Service Desk Analyst (SDA) training course is for front-line IT service and support analysts with some experience in a first line or second line Service Desk environment.
Our SDI® - Service Desk Analyst (SDA) training course is suitable for Analysts looking to grow in their role and gain a recognised qualification in their profession.
Our SDI® - Service Desk Analyst (SDA) training course includes the following:
The prerequisites for passing the SDI® - Service Desk Analyst (SDA) include a working knowledge and understanding of the demands placed on a Service Desk, the standard process requirements for many support operations and the technology available to Service Desk Staff.
You should not attempt to take the exam unless you:
There is no recommended reading for our SDI® - Service Desk Analyst (SDA) training course.
SDI® - Service Desk Analyst (SDA) Examination
Our four-day SDI® - Service Desk Manager (SDM) training course is designed for existing and aspiring Service Desk Managers and Supervisors who wish to develop their understanding of Service Desk Management best practice and how to run an effective support operation. It is suitable for those with at least three years experience in a Service Desk environment.
The SDI® - Service Desk Analyst (SDA) certification will help you to develop practical skills whilst earning a certificate that endorses your commitment and knowledge.
Our SDI® - Service Desk Analyst (SDA) training course is delivered over three days.
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager