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ITIL® 4 Specialist: Create Deliver And Support Online Course & Exam Online

Create A Culture Of Success By Improving Communication Across Teams

Proctored Exam
180 Days Access
£786 (Excl. VAT)€902 (Excl. VAT)$893 (Excl. VAT)

Overview

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course provides universal guidance that further explores the concepts introduced in ITIL® 4 Foundation while covering challenges modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in IT Service Management (ITSM).

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Syllabus

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course will cover the following topics:

Module 1 – SVS Key Concepts And Challenges

  • Lesson 1 – Organisational Structures
  • Lesson 2 – Culture, Competencies And Teams
  • Lesson 3 – SVS Key Concepts And Challenges
  • Lesson 4 – Shift-Left
  • Lesson 5 – SVS Planning And Resource Management
  • Lesson 6 – The Impact Of Information And Technology On CDS Activities: Part 1
  • Lesson 7 – The Impact Of Information and Technology On CDS Activities: Part 2

Module 2 – Value Streams For New Services

  • Lesson 1 – Reviewing Service Value Chains And Service Value Streams
  • Lesson 2 – Practices That Contribute To A Value Stream For A New Service
  • Lesson 3 – Using the Practice Guides
  • Lesson 4 – Change Enablement – Part 1
  • Lesson 5 – Change Enablement – Part 2
  • Lesson 6 – Service Design And Software Development And Management Practices
  • Lesson 7 – Service Validation And Testing
  • Lesson 8 – Release Management And Deployment Management

Module 3 – Value Streams For User Support

  • Lesson 1 – Using a Value Stream To Provide User Support
  • Lesson 2 – Practices That Contribute To A Value Stream For User Support
  • Lesson 3 – Service Desk
  • Lesson 4 – Incident Management
  • Lesson 5 – Problem Management
  • Lesson 6 – Knowledge Management
  • Lesson 7 – Service Level Management
  • Lesson 8 – Monitoring And Event Management

Module 4 – Know How To Create, Deliver And Support Services

  • Lesson 1 – Managing The Workload
  • Lesson 2 – Options For Service Delivery
  • Module 5 – Course Recap And Exam Preparation

Learning Outcomes

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course will show you how established practices can be improved, how services are developed and users supported with value streams.

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course will teach you how to increase service efficiency and how to create an effective flow of work, use new technologies and approaches and create a culture that’s geared towards success.

Who Should Attend

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course is suitable for:

  • IT Operations Managers
  • Service Desk Managers
  • Development Managers
  • Developers
  • Infrastructure Operations Engineers
  • Change & Release Managers
  • Incident Managers
  • Problem Managers
  • Service Transition Managers
  • Application Operations Engineers
  • Availability Managers
  • IT Coordinators
  • Network Systems Administrators
  • IT Support Managers
  • Technical Support Engineers
  • Information Security
  • Data Center Support Specialists

What's Included

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course includes the following:

  • Quizzes
  • Exercises
  • Study Guides
  • Sample Exam
  • ITIL® 4 Specialist Create, Deliver & Support (CDS) Examination

Technical Requirements

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Entry-Level Requirements

You must hold the ITIL® 4 Foundation certificate as a prerequisite, so we advise that you purchase access to our ITIL® 4 Foundation Online training course.

Recommended Reading

It is recommended that you revise your ITIL® 4 Foundation level materials as it will help to reinforce your existing level of knowledge of ITIL® 4.

Exam Information

ITIL® 4 Specialist Create, Deliver & Support (CDS) Examination:

The ITIL® 4 Specialist Create, Deliver & Support (CDS) examination will comprise of:

  • Duration: 90 minutes, closed book
  • Number Of Questions: 40
  • Marks: Each question is worth 1 mark. There are 40 marks available. There is no negative marking.
  • Pass Mark: is 70% or higher – 28/40 marks or above

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

  • Be current and valid – ID containing dates that have expired are not allowed.
  • Be an original, not a photocopy.
  • Include a recognisable photo of you.
  • Match the information you gave when you booked your online exam.
  • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
  • Contain your Birthdate/Year.
  • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

Exam Type

Proctored Exam

Qualifications

ITIL® 4 Specialist Create, Deliver & Support (CDS) Certificate

What's Next

ITIL® 4 Managing Professional (MP) targets IT practitioners working within technology and digital teams across businesses.
Our ITIL® 4 Managing Professional (MP) online training package provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
The ITIL® 4 Managing Professional (MP) stream consists of four modules:

Additional Information

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course is less about technical aspects and more of a practical and holistic approach to the creation and management of effective and streamlined services.

Frequently Asked Questions

Absolutely! You can become certified with our ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days) training course for £786 + VAT, which includes the formal proctored examination.

ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

The ITIL® 4 Specialist Create, Deliver & Support (CDS) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Specialist Create, Deliver & Support (CDS) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Specialist Create, Deliver & Support (CDS) exam is now easier than ever.

No, there is no expiry date on the ITIL® 4 Specialist Create, Deliver & Support (CDS) certification and it is valid for life, however newer versions of ITIL® may be released in the future.

The ITIL® 4 Specialist Create, Deliver & Support (CDS) proctored examination is a closed book examination with no notes.

The ITIL® 4 Specialist Create, Deliver & Support (CDS) exam can be taken in English, Chinese, French, German and Spanish.

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) training course provides universal guidance that further explores the concepts introduced in ITIL® 4 Foundation while covering challenges modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers. ITIL® 4 Specialist Create, Deliver & Support (CDS) is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in service management.

To be awarded the ITIL® 4 Specialist Create, Deliver & Support (CDS) certification, you must complete ITIL® 4 Specialist Create, Deliver & Support (CDS) certification training, and when you feel comfortable, take the ITIL® 4 Specialist Create, Deliver & Support (CDS) proctored exam. If you score 70% or 28/40 correct answers in the exam, then you will receive your ITIL® 4 Specialist Create, Deliver & Support (CDS) certificate.

The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Specialist Create, Deliver & Support (CDS) training course.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

The ITIL® 4 Specialist Create, Deliver & Support (CDS) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

The cost to re-sit your ITIL® 4 Specialist Create, Deliver & Support (CDS) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation.

After you have completed the ITIL® 4 Specialist Create, Deliver & Support (CDS) module, you can move towards the other three-day ITIL® 4 Managing Professional (MP) training courses and examinations: ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days), ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days) and ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days).

You will have access to our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.