Our Approach

We are not in business to tell you and your organisation what you already know.

We are here to ensure that you make positive change and improvement, and that your goals are achieved.

The practical experience that our consultants have gained from working with organisations all over the world to achieve improvement and change, our unrivalled knowledge of leading practices, and the guarantee that we make to our customers has made our consultancy service an attractive and effective proposition for a number of organisations in today's market.

Our areas of expertise are:

  • IT Service Management (ITSM)
  • Mobile Workforce Strategy/BYOD
  • Outsourcing and Moving to the Cloud

IT Service Management (ITSM)

IT Service Management (ITSM) is a process and quality based practice that aligns the delivery of IT services with an organisation's corporate goals.

ITSM involves a change of emphasis from managing IT components, to focusing on the delivery of end-to-end services using best practice and the most effective processes and service models for your organisation. The benefits that investing in ITSM for modern organisations are significant, and include:

  • The ability to track revenue growth against investment and utilization.
  • Optimizing the use of available funds and avoiding unnecessary expenditure.
  • Being able to identify and evaluate the consequences of risks taken or avoided.
  • Effective communication, working closely with customers and gauging customer satisfaction and awareness.

If your organisation is to invest time and resource into establishing or improving key ITSM processes and supporting capabilities, our experience of a significant number of client service improvement projects will ensure that from planning your ITSM strategy through to making it happen, your investment will deliver the results and payback that you desire.

We can advise which processes and service models will best enable your delivery of IT services to meet modern business demands, the actions that your organisation needs to take to reach its desired level of ITSM excellence, and work with you to ensure that you reach the level that you require.

To find out more about the approaches that we offer, including benchmarking, analysis and improvement, process introduction, and setting a successful ITSM strategy, please contact us by emailing or call us on +44(0)1539736828

Mobile Workforce/BYOD Strategy

The days of a 9am-5pm job are a thing of the past.

Thanks to laptops, smartphones, tablets and Wi-Fi, the working landscape has changed dramatically. As long as a member of your workforce has an internet connection, they can produce reports, hold meetings, edit proposals and complete practically all of their tasks remotely.

The majority of organisations are looking at ways in which introducing Mobile Workforce strategies such as BYOD (Bring your own device to work) can improve their business and performance of their employees.

From setting your Mobile Workforce/BYOD strategy, to planning and executing all of the required steps to achieving your goals, our experience will ensure that you get it right at the first time of asking, and that your strategy delivers both short and long term benefits to your organisation and workforce.

To find out more about our experience in this area, credentials, the organisations that our consultants have worked with, and how we can help your organisation to achieve its objectives, please contact us by emailing or call us on +44(0)1539736828.

Outsourcing and Moving to the Cloud

There are a number of options and delivery models available to CIOs and IT Managers when sourcing IT services externally.

Whether your organisation is considering a complete outsource of its IT services, changing suppliers, or sourcing key services from a supplier of cloud based solutions, there are a number of key decisions to be made along the way.

We will ensure that you make these key decisions effectively. Whether you need the benefit of our experience in evaluating a new sourcing model and its suitability for your organisation, selecting a new supplier, or the transition from current to new, we will ensure that your journey is a smooth one and that you achieve your aims.

To find out more about how our experience can help you make the right decisions and enable you to transition from old to new effectively, please contact us by emailing or call us on +44(0)1539736828