Our Approach

We are not in business to tell you and your organisation what you already know.

We are here to ensure that you make positive change and improvement, and that your goals are achieved.

The practical experience that our consultants have gained from working with organisations all over the world to achieve improvement and change, our unrivalled knowledge of leading practices and frameworks, and the guarantee that we make to our customers has made our consultancy service an attractive and effective proposition for a number of organisations who want to improve how they deliver their IT services.

Our areas of expertise are:

  • IT Service Management (ITSM) and ITIL
  • EU GDPR and Data Protection
  • Cyber Essentials
  • Agile and DevOps

IT Service Management (ITSM) and ITIL

IT Service Management (ITSM) is a process and quality based practice that aligns the delivery of IT services with an organisation's corporate goals.

ITSM involves a change of emphasis from managing IT components, to focusing on the delivery of end-to-end services using best practice and the most effective processes and service models for your organisation. The benefits that investing in ITSM for modern organisations are significant, and include:

  • The ability to track revenue growth against investment and utilization.
  • Optimizing the use of available funds and avoiding unnecessary expenditure.
  • Being able to identify and evaluate the consequences of risks taken or avoided.
  • Effective communication, working closely with customers and gauging customer satisfaction and awareness.

If your organisation is to invest time and resource into establishing or improving key ITSM processes and supporting capabilities, our experience of a significant number of client service improvement projects will ensure that from planning your ITSM strategy through to making it happen, your investment will deliver the results and payback that you desire.

We can advise which processes and service models will best enable your delivery of IT services to meet modern business demands, the actions that your organisation needs to take to reach its desired level of ITSM excellence, and work with you to ensure that you reach the level that you require.

To find out more about the approaches that we offer, including benchmarking, baseline assessment, gap analysis and improvement, process introduction, and setting a successful ITSM strategy, please contact us by emailing or call us on +44(0)1539 736 828


OpusView represents the future of integrated, communicative project management, with a wide array of features, many of which break new ground in the industry. Whilst the system itself is designed with the end user in mind, Bal Mattu CEO and creator of OpusView has stressed the need for dedicated consultancy during initial set up to get the most out of the tool. As the sole UK Business Service Partner for OpusView, Purple Griffon offers high quality consulting for the product, the end result of which includes benefits such as:

  1. Trained and informed staff capable of utilising the power of OpusView
  2. Guarantee of effective set up for optimised use of the many capabilities of OpusView
  3. Tailored templates and artefacts incorporated within the deployed toolset

With decades of experience in the IT industry our consultants have a wealth of practical experiences, successful deliveries, and resources to bring to bear when training teams and setting up OpusView for your specific requirements. With Purple Griffon consultancy OpusView will help you meet and exceed your organisational goals, if you're interested in making the most of this exciting new software then contact Purple Griffon through our dedicated email or schedule a call with us on +44(0)1539 736 828

EU GDPR and Data Protection

By 25th May 2018 you will need to conform to the latest Data Protection legislation if you deal with data of EU citizens or risk multi million euro fines for non-compliance. To assist you in understanding the requirements and putting in place, we can now offer GDPR consultancy services.

For GDPR our service assumes that an organisation has Data Protection policies and implements controls in line with the UK Data Protection Act and the existing European Data Protection Directive.

The GDPR Readiness Assessment therefore focuses on the key differences that the GDPR brings to bear. During the assignment we will discuss how your organisation will need to adapt and develop new internal processes, leverage the use of IT technologies and educate employees, so that these resources have the capacity to identify, manage, control and monitor information and data within the GDPR regulatory framework.

The scope of the GDPR Discovery Workshop covers the following 5 key areas of Data Protection law changes within the GDPR:

<1. Data Requirements Review

a. Privacy by Design

b. Increased Territorial Scope

c. Data Protection Officers

2. Consent

3. Managing Personal and Sensitive Data

4. Data Processing

5. Data Protection Officers

Please contact us by emailing or call us on +44(0)1539 736 828

Cyber Essentials

Cyber Essentials is a government backed, industry supported scheme to help organisations protect themselves against 80% of common cyber-attacks. The basic level of certification consists of an online questionnaire which is assessed by Cyber Essentials certified assessors. Although this is not an audited version of the scheme, some evidence in support of the answers to the questionnaire is required by the Assessors.

We can provide help and guidance for any size and type of organisation who is looking to understand and review their current IT security measures and adopt policies and controls recommended by the Cyber Essentials Scheme and other Information Security standards such as ISO 27001.

Please contact us by emailing or call us on +44(0)1539 736 828.

Agile and DevOps

Agile assessment and workshops

The movement towards agile working is a growing trend and identifying a unified approach across all areas of IT and business can be a daunting task. Our consultants can advise on current Best Practice to achieve the benefits that an agile approach brings at the same time as demonstrating how to embed those critical changes into the culture of the organisation to ensure that an agile approach becomes second nature to all staff whatever their role. We can also advise on how you can successfully adopt a bi-modal approach where agile is not applicable in all areas of the business.

Please contact us by emailing or call us on +44(0)1539 736 828

DevOps Workshops

Adopting a DevOps approach can be fraught with difficulties and having an experienced consultant to guide you through the process can improve your chance of success. Our consultants can conduct a readiness assessment, run practical workshops or manage your DevOps project to get your processes, software and workforce aligned with a DevOps approach.

Please contact us by emailing or call us on +44(0)1539 736 828