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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

If you purchase your ITIL® 4 Foundation Exam through us, you will also receive the core guidance in eBook format (available from 01 February 2022) as well as sample exam papers.

In addition, you're welcome to use our ITIL® 4 Foundation Quiz to help you study for the examination.

There is no formal course outline for our ITIL® 4 Foundation Exam. You are in complete control of your own studies.

Our ITIL® 4 Foundation Exam is suitable for:

  • Professionals working in IT with an interest in IT Service Management (ITSM)
  • Professionals who wish to apply ITIL® best practice principles across an enterprise
  • Professionals who have not previously attended the ITIL® 4 Foundation training course
  • Project Managers

Our ITIL® 4 Foundation Exam includes the following:

  • ITIL® 4 Foundation Sample Exam Papers
  • ITIL® 4 Foundation Proctored Examination
  • ITIL® 4 Foundation Official Core Guidance (eBook Format)

There are no formal entry-level requirements for our ITIL® 4 Foundation Exam.

You must complete at least 16 hours of self-study before you attempt to take the ITIL® 4 Foundation examination.

You will receive the ITIL® 4 Foundation Official Core Guidance in eBook Format.

ITIL® 4 Foundation Examination:

The information for the ITIL® 4 Foundation examination is below:

  • 1-hour duration
  • 40 multiple-choice questions
  • The pass mark for ITIL® 4 Foundation exam is 26/40

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

  • Be current and valid – ID containing dates that have expired are not allowed.
  • Be an original, not a photocopy.
  • Include a recognisable photo of you.
  • Match the information you gave when you booked your online exam.
  • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
  • Contain your Birthdate/Year.
  • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

From 01 January 2023: All PeopleCert / AXELOS certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. Previous certification holders will be given a grace period of six months to renew their certification, after which time they will be removed from the Successful Candidate Register (SCR).

Proctored Exam
ITIL® 4 Foundation Certificate

Our ITIL® 4 Foundation Exam is excellent if you want to develop a career in IT Service Management. If you pass the ITIL® 4 Foundation examination, you will be awarded the ITIL® 4 Foundation certificate.

FAQS

Our ITIL® 4 Foundation Exam bundle costs £375 + VAT and includes the official proctored examination and core guidance in eBook format. Our ITIL® 4 Foundation Exam bundle requires you to complete at least 16 hours of self-study in preparation for the ITIL® 4 Foundation examination. You will not receive any formal training via our online training platform or from a tutor.

Yes, ITIL® 4 Foundation is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

The ITIL® 4 Foundation proctored examination is taken over one-hour and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Foundation certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Foundation exam is now easier than ever.

From 01 January 2023: All PeopleCert / AXELOS certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. Previous certification holders will be given a grace period of six months to renew their certification, after which time they will be removed from the Successful Candidate Register (SCR).

The ITIL® 4 Foundation proctored examination is a closed book examination with no notes.

The ITIL® 4 Foundation exam can be taken in English, Chinese, Dutch, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish.

The cost to re-sit your ITIL® 4 Foundation exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

The ITIL® 4 Foundation certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

ITIL® 4 Specialist Create, Deliver & Support (CDS) is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in service management.

INFORMATION

ITIL® 4 Foundation Exam Course Dates

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All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

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