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IT Service Management - ITIL®

ITIL® Training Courses

IT Service Management (ITIL®) Certification Training Courses

ITIL® is at the very heart of IT Service Management Best Practice which has been proven over twenty years in some of the most demanding IT service environments - from government and public sector organisations to some of the largest global corporations.

ITIL® will provide you with a dependable IT Service Management Framework that can help your organisation achieve what seems almost impossible!

Purple Griffon offer the following virtual and classroom-based training courses:

ITIL® Availability Management Masterclass

ITIL® Change Management Masterclass

ITIL® Continual Service Improvement Masterclass

ITIL® Design Coordination Masterclass

ITIL® Problem Management Masterclass

ITIL® Service Asset & Configuration Management Masterclass

ITIL® Service Catalogue Management Masterclass

ITIL® Service Desk Masterclass

ITIL® Transition Planning & Support Masterclass

ITIL® V3 Overview

ITIL® V3 Foundation

ITIL® V3 Practitioner

ITIL® Service Strategy

ITIL® Service Design

ITIL® Service Transition

ITIL® Service Operation

ITIL® Continual Service Improvement

ITIL® Release, Control & Validation

ITIL® Service Offerings & Agreements

ITIL® Planning, Protection & Optimisation

ITIL® Operational Support & Analysis

ITIL® Managing Across The Lifecycle

Kepner-Tregoe® Problem Solving & Decision Making Workshop

Problem Management & Root Cause Analysis Techniques Workshop

IT Service Delivery Manager Workshop

IT Change Management Workshop

IT Service Reporting Workshop

SIAM® Foundation

SIAM® Professional

SDI® - Service Desk Manager

SDI™ Service Desk Analyst (SDA)

VeriSM Foundation

VeriSM Essentials

VeriSM Plus

ITIL® 4 Overview

ITIL® 4 Foundation

ITIL® 4 Foundation Bridge

ITIL® 4 Specialist Create, Deliver & Support - CDS

ITIL® 4 Specialist Drive Stakeholder Value - DSV

ITIL® 4 Specialist High Velocity IT - HVIT

ITIL® 4 Strategist Direct, Plan & Improve - DPI

ITIL® 4 Leader Digital & IT Strategy - DITS

ITIL® 4 Managing Professional Transition Module - MPT

ITIL® 4 Managing Professional - MP

ITIL® 4 Strategic Leader - SL

MISD Support Strategy Manager Certificate

MISD Aspiring Manager Certificate

MISD Foundation & Operative Certificate

MISD Operational Manager Certificate

ITIL® Service Management Masterclasses Courses

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ITIL® V3 Certifications Courses

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Kepner-Tregoe® Workshops Courses

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ITIL® Service Management Workshops Courses

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SIAM® Certifications Courses

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SDI™ Certifications Courses

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VeriSM™ Certifications Courses

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ITIL® 4 Certifications Courses

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MISD Certifications Courses

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ITIL® Course Dates

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