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IT Service Management - ITIL®

ITIL® Training Courses

IT Service Management (ITIL®) Certification Training Courses

ITIL® is at the very heart of IT Service Management Best Practice which has been proven over twenty years in some of the most demanding IT service environments - from government and public sector organisations to some of the largest global corporations.

ITIL® will provide you with a dependable IT Service Management Framework that can help your organisation achieve what seems almost impossible!

Purple Griffon offer the following virtual and classroom-based training courses:

IT Availability Management Masterclass

IT Change Management Masterclass

IT Continual Service Improvement Masterclass

IT Design Coordination Masterclass

IT Problem Management Masterclass

IT Service Asset & Configuration Management Masterclass

IT Service Catalogue Management Masterclass

IT Service Desk Masterclass

IT Transition Planning & Support Masterclass

Kepner-Tregoe® Problem Solving & Decision Making Workshop

Problem Management & Root Cause Analysis Techniques Workshop

IT Service Delivery Manager Workshop

IT Change Management Workshop

IT Service Reporting Workshop

SIAM® Foundation

SIAM® Professional

SDI® - Service Desk Manager

SDI™ Service Desk Analyst (SDA)

VeriSM Foundation

VeriSM Essentials

VeriSM Plus

ITIL® 4 Overview

ITIL® 4 Foundation

ITIL® 4 Foundation Bridge

ITIL® 4 Specialist Create, Deliver & Support - CDS

ITIL® 4 Specialist Drive Stakeholder Value - DSV

ITIL® 4 Specialist High Velocity IT - HVIT

ITIL® 4 Strategist Direct, Plan & Improve - DPI

ITIL® 4 Leader Digital & IT Strategy - DITS

ITIL® 4 Managing Professional - MP

ITIL® 4 Strategic Leader - SL

MISD Support Strategy Manager Certificate

MISD Aspiring Manager Certificate

MISD Foundation & Operative Certificate

MISD Operational Manager Certificate

IT Service Management Masterclasses Courses

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Kepner-Tregoe® Workshops Courses

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IT Service Management Workshops Courses

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SIAM™ Certifications Courses

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SDI™ Certifications Courses

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VeriSM™ Certifications Courses

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ITIL® 4 Certifications Courses

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MISD Certifications Courses

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Value Stream Management Certifications Courses

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ITIL® Course Dates

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