ITIL® is at the very heart of IT Service Management Best Practice which has been proven over twenty years in some of the most demanding IT service environments - from government and public sector organisations to some of the largest global corporations.
ITIL® will provide you with a dependable IT Service Management Framework that can help your organisation achieve what seems almost impossible!
Purple Griffon offer the following virtual and classroom-based training courses:
ITIL® Availability Management Masterclass
ITIL® Change Management Masterclass
ITIL® Continual Service Improvement Masterclass
ITIL® Design Coordination Masterclass
ITIL® Problem Management Masterclass
ITIL® Service Asset & Configuration Management Masterclass
ITIL® Service Catalogue Management Masterclass
ITIL® Service Desk Masterclass
ITIL® Transition Planning & Support Masterclass
ITIL® Continual Service Improvement
ITIL® Release, Control & Validation
ITIL® Service Offerings & Agreements
ITIL® Planning, Protection & Optimisation
ITIL® Operational Support & Analysis
ITIL® Managing Across The Lifecycle
Kepner-Tregoe® Problem Solving & Decision Making Workshop
Problem Management & Root Cause Analysis Techniques Workshop
IT Service Delivery Manager Workshop
SDI™ Service Desk Analyst (SDA)
ITIL® 4 Specialist Create, Deliver & Support - CDS
ITIL® 4 Specialist Drive Stakeholder Value - DSV
ITIL® 4 Specialist High Velocity IT - HVIT
ITIL® 4 Strategist Direct, Plan & Improve - DPI
ITIL® 4 Leader Digital & IT Strategy - DITS
ITIL® 4 Managing Professional Transition Module - MPT
ITIL® 4 Managing Professional - MP
MISD Support Strategy Manager Certificate
MISD Aspiring Manager Certificate
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