Hardware Asset Manager (HAM) Specialist Training Course

Hardware Asset Management (HAM) Is Important For EVERY Organisation

Introduction

Hardware Asset Management (HAM) is important for every organisation. Hardware Management and control influence the risk on several Asset types such as Software, Cloud & Services Assets and People & Information Assets. For example, when you’re not in control of your hardware it is not possible to control your software which can result in non-compliance.

This Hardware Asset Manager (HAM) Specialist training course align IT Service Management best practices with HAM best practices. This will help your organisation to implement HAM lifecycle processes and showing how IT Service Management can support HAM lifecycle to be in control and support the other Asset types.

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Course Overview

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.

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Exam Included

3 Days

£1095Excl. VAT

Course Outline

Day 1

Introduction To Course
Introduction To HAM
- What Is HAM
- Introduction To Key Terminologies
- What Is Hardware
- Who Is The Key Players In HAM
- Key Roles And Responsibilities
Introduction To SAM Best Practice
- Introduction To ISO55000
- Introduction To IT Service Management
How To Build A Business Case
- What Is A Business Case
- How To Create The Business Case With A HAM Perspective
- Identify The Stakeholders
- How To Communicate The Business Case And Create Management Commitment

Day 2

Tier Level 1 Implementation
- Management And Controls
- Introduction To Tier Processes
- Case Based Introduction To Design And Implement Tier Processes
- Technologies Used At Tier 1
- Considerations And Evaluation Of Tools
Tier Level 2 Implementation
- Management And Controls
- Introduction To Tier Processes
- Case Based Introduction To Design And Implement Tier Processes
- Technologies Used At Tier 2
- Considerations And Evaluation Of Tools
Tier Level 2 Implementation Continued
Tier Level 3 Implementation
- Management And Controls
- Introduction To Tier Processes
- Case Based Introduction To Design And Implement Tier Processes
- Technologies Used At Tier Three
- Considerations And Evaluation Of Tools

Day 3

Tier Level 3 Implementation Continued
Considerations And Evaluation Of Tools
How To Get Management Commitment
Exam Preparation
Examination

Description

The purpose of the ITAMOrg Hardware Asset Manager (HAM) Specialist training course and certification is for you to obtain knowledge on best practice and use of Hardware Asset Management in the challenges and variables that Hardware Asset Managers face on an everyday basis. The course is based on a practical approach to strengthen the participants understanding of how ISO 55000 and IT Service Management best practice relates to everyday use of Hardware asset management, Hardware standards, Hardware lifecycle control, control of retirement and disposal and organisational issues that saturates many businesses in today’s Asset Management world.

In this course, you will learn best practices in Hardware Asset Management, as well as the practicality to understand and accordingly increase the maturity of HAMS by a Tier Based Implementation. You will go through case based learning to get the knowledge to understand, answer and manage the questions regarding HAM; why something should or should not be done, how to clearly identify goals, and how to quantify success. HAM is a series business practices that underlines the use of Hard-ware within an organisation and frequently assess how Hardware traverses and affects the organisation.

The HAM Specialist training course is based on Hardware Asset Management best practices and standardisation. It combines IT Service Management best practice with the Asset Management standard (ISO55000).

About the Course

Learning Points

Understanding the risks, costs, challenges and benefits associated with HAM in a dynamic IT environment
Understanding the different types of Hardware there should be managed to avoid risk
Recognising the potential issues that arise when implementing a HAM program
How to gather the suitable information about the organisational environment that the HAM program is being implemented into
Making a comprehensive Business Case for HAM to gain commitment to the HAM project
Understanding the key HAM processes required to ensure the effective HAM program
Specifying the requirements for evaluating and selecting the correct tools for HAM
Developing and communicating the related Hardware Policy
Understanding how HAM interfaces with IT Service Management including ITIL and other BP’s
Planning for the development and implementation of all HAM policies, procedures and tools
Establishing and maintaining a database containing the HAM relevant data
Understanding how to control all activities associated with the Hardware Lifecycle
Detecting, escalating and managing all exceptions with policies, processes, procedures and hardware types in the correct way
Manage relationships within the org. and with partners/suppliers to the agreed Service Levels
Continually assess the effectiveness of policies and procedures in relation to the different Tiers

Who Should Attend

The three-day Hardware Asset Manager (HAM) Specialist training course is designed for IT Professionals with little understanding of the IT Asset Management (ITAM) area.

Materials Provided

Full Hardware Asset Manager (HAM) Specialist course materials are provided. These materials include:

Course Manual
Handouts
Mock Exam Questions

Organisational Benefits

Increase knowledge of how to perform Hardware Asset Management
Improve an understanding of risks associated with IT infrastructure configuration
Improve business reputation
Increase understanding of the relationship between services and the IT assets that create their framework
Improve job satisfaction

Individual Benefits

Increase ROI, cost reduction benefits, and overall better financial health
Ability to base business decisions on the lifecycle of Hardware Assets
Manage risks when necessary and firmly approve when acceptable
Improve reputation with your stakeholders after practicing HAM methods
Demonstrate compliance with regulation and legislation
Increased attractiveness for shareholders
Demonstrate compliance with the requirements and wishes of your stakeholders
More Informed decisions from multiple angles, such as performance, costs, risks, and opportunities
HAM brings higher customer satisfaction
Traceability of decisions
Improved knowledge management

Prerequisites

The following prerequisites are desired, but not required - criteria for for participating in the Hardware Asset Manager (HAM) Specialist course is:

ITAMOrg IT Asset Management (ITAM) Foundation Course & Certification
At least three months of working experience in all phases of Hardware Asset Management
An understanding of IT Service Management best practice – have participated in ITIL® Foundation V3 or later and a general understanding of IT

Prereading

There is no prereading associated with Hardware Asset Manager (HAM) Specialist training course.

Exam Overview

Hardware Asset Manager (HAM) Specialist Examination

The exam is a one-hour closed-book online multiple-choice test; 40 questions within 60 minutes
The pass mark is 65%
The examination will be based on the syllabus retaining to the Hardware Asset Manager (HAM) Specialist course.

Examination questions will be drawn from all topics in the syllabus, and coverage of any given topic can be expected to be in proportion to the amount of time allocated to that topic in the syllabus.

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no Professional Qualification Credits associated with the Hardware Asset Manager (HAM) Specialist training course.

Qualifications

Hardware Asset Manager (HAM) Specialist Certification

Next Steps

Our three-day Software Asset Management (SAM) Specialist training course is designed for IT professionals with some understanding of the IT Asset Management area. This may be beneficial to take prior to or after this Hardware Asset Manager (HAM) Specialist training course.

Conclusion

The Hardware Asset Manager (HAM) Specialist will enable you to understand how to use Hardware Asset Management in the most contributing form to your IT organisation and the business as a whole.

Hardware Asset Manager (HAM) Specialist Course Dates

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