Hardware Asset Management (HAM) is important for every organisation. Hardware Management and control influence the risk on several Asset types such as Software, Cloud & Services Assets and People & Information Assets. For example, when you’re not in control of your hardware it is not possible to control your software which can result in non-compliance.
Our three-day Hardware Asset Manager (HAM) Specialist training course align IT Service Management best practices with HAM best practices. This will help your organisation to implement HAM lifecycle processes and show how IT Service Management can support HAM lifecycle to be in control and support the other Asset types.
DAY 1
• Introduction To Course
• Introduction To HAM
• What Is HAM
• Introduction To Key Terminologies
• What Is Hardware
• Who Are The Key Players In HAM
• Key Roles And Responsibilities
• Introduction To SAM Best Practice
• Introduction To ISO55000
• Introduction To IT Service Management
• How To Build A Business Case
• What Is A Business Case
• How To Create The Business Case With A HAM Perspective
• Identify The Stakeholders
• How To Communicate The Business Case And Create Management Commitment
DAY 2
• Tier Level 1 Implementation
• Management And Controls
• Introduction To Tier Processes
• Case Based Introduction To Design And Implement Tier Processes
• Technologies Used At Tier 1
• Considerations And Evaluation Of Tools
• Tier Level 2 Implementation
• Management And Controls
• Introduction To Tier Processes
• Case Based Introduction To Design And Implement Tier Processes
• Technologies Used At Tier 2
• Considerations And Evaluation Of Tools
• Tier Level 2 Implementation Continued
• Tier Level 3 Implementation
• Management And Controls
• Introduction To Tier Processes
• Case Based Introduction To Design And Implement Tier Processes
• Technologies Used At Tier Three
• Considerations And Evaluation Of Tools
DAY 3
• Tier Level 3 Implementation Continued
• Considerations And Evaluation Of Tools
• How To Get Management Commitment
• Exam Preparation
• Examination
The purpose of our Hardware Asset Manager (HAM) Specialist training course is for you to obtain knowledge on best practices and use of Hardware Asset Management in the challenges and variables that Hardware Asset Managers face on an everyday basis. The course is based on a practical approach to strengthening the participants understanding of how ISO 55000 and IT Service Management best practice relates to everyday use of Hardware asset management, Hardware standards, Hardware lifecycle control, control of retirement and disposal and organisational issues that saturate many businesses in today’s Asset Management world.
You will learn best practices in Hardware Asset Management, as well as the practicality to understand and accordingly increase the maturity of HAMS by a Tier Based Implementation. You will go through case-based learning to get the knowledge to understand, answer and manage the questions regarding HAM; why something should or should not be done, how to clearly identify goals, and how to quantify success. HAM is a series of business practices that underline the use of hardware within an organisation and frequently assess how Hardware traverses and affects the organisation.
Our Hardware Asset Manager (HAM) Specialist training course is based on Hardware Asset Management best practices and standardisation. It combines IT Service Management best practice with the Asset Management standard (ISO55000).
Our Hardware Asset Manager (HAM) Specialist training course is designed for IT Professionals with little understanding of the IT Asset Management (ITAM) area.
Our Hardware Asset Manager (HAM) Specialist training course includes the following materials:
• Course Manual
• Handouts
• Hardware Asset Manager (HAM) Specialist Mock Examination
• Official Hardware Asset Manager (HAM) Specialist Examination
The following prerequisites are desired, but not required for our Hardware Asset Manager (HAM) Specialist training course:
• IT Asset Management (ITAM) Certificate
• At least three months of working experience in all phases of Hardware Asset Management
• An understanding of IT Service Management best practice – have participated in ITIL® Foundation V3 or later and a general understanding of IT
There is no prereading associated with our Hardware Asset Manager (HAM) Specialist training course.
Hardware Asset Manager (HAM) Specialist Examination:
• The exam is a one-hour closed-book online multiple-choice test; 40 questions within 60 minutes
• The pass mark is 65%
• The examination will be based on the syllabus retaining to the Hardware Asset Manager (HAM) Specialist course.
Examination questions will be drawn from all topics in the syllabus, and coverage of any given topic can be expected to be in proportion to the amount of time allocated to that topic in the syllabus.
Our Hardware Asset Manager (HAM) Specialist training course will enable you to understand how to use Hardware Asset Management in the most contributing form to your IT organisation and the business as a whole.
Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.
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