Hardware Asset Management (HAM) is important for every organisation. Hardware Management and control influence the risk on several Asset types such as Software, Cloud & Services Assets and People & Information Assets. For example, when you’re not in control of your hardware it is not possible to control your software which can result in non-compliance.
Our three-day Hardware Asset Manager (HAM) Specialist training course align IT Service Management best practices with HAM best practices. This will help your organisation to implement HAM lifecycle processes and show how IT Service Management can support HAM lifecycle to be in control and support the other Asset types.
DAY 1
• Introduction To Course
• Introduction To HAM
• What Is HAM
• Introduction To Key Terminologies
• What Is Hardware
• Who Are The Key Players In HAM
• Key Roles And Responsibilities
• Introduction To SAM Best Practice
• Introduction To ISO55000
• Introduction To IT Service Management
• How To Build A Business Case
• What Is A Business Case
• How To Create The Business Case With A HAM Perspective
• Identify The Stakeholders
• How To Communicate The Business Case And Create Management Commitment
DAY 2
• Tier Level 1 Implementation
• Management And Controls
• Introduction To Tier Processes
• Case Based Introduction To Design And Implement Tier Processes
• Technologies Used At Tier 1
• Considerations And Evaluation Of Tools
• Tier Level 2 Implementation
• Management And Controls
• Introduction To Tier Processes
• Case Based Introduction To Design And Implement Tier Processes
• Technologies Used At Tier 2
• Considerations And Evaluation Of Tools
• Tier Level 2 Implementation Continued
• Tier Level 3 Implementation
• Management And Controls
• Introduction To Tier Processes
• Case Based Introduction To Design And Implement Tier Processes
• Technologies Used At Tier Three
• Considerations And Evaluation Of Tools
DAY 3
• Tier Level 3 Implementation Continued
• Considerations And Evaluation Of Tools
• How To Get Management Commitment
• Exam Preparation
• Examination
The purpose of our Hardware Asset Manager (HAM) Specialist training course is for you to obtain knowledge on best practices and use of Hardware Asset Management in the challenges and variables that Hardware Asset Managers face on an everyday basis. The course is based on a practical approach to strengthening the participants understanding of how ISO 55000 and IT Service Management best practice relates to everyday use of Hardware asset management, Hardware standards, Hardware lifecycle control, control of retirement and disposal and organisational issues that saturate many businesses in today’s Asset Management world.
You will learn best practices in Hardware Asset Management, as well as the practicality to understand and accordingly increase the maturity of HAMS by a Tier Based Implementation. You will go through case-based learning to get the knowledge to understand, answer and manage the questions regarding HAM; why something should or should not be done, how to clearly identify goals, and how to quantify success. HAM is a series of business practices that underline the use of hardware within an organisation and frequently assess how Hardware traverses and affects the organisation.
Our Hardware Asset Manager (HAM) Specialist training course is based on Hardware Asset Management best practices and standardisation. It combines IT Service Management best practice with the Asset Management standard (ISO55000).
Learning Points
• Understanding the risks, costs, challenges and benefits associated with HAM in a dynamic IT environment
• Understanding the different types of Hardware there should be managed to avoid risk
• Recognising the potential issues that arise when implementing a HAM program
• How to gather the suitable information about the organisational environment that the HAM program is being implemented into
• Making a comprehensive Business Case for HAM to gain commitment to the HAM project
• Understanding the key HAM processes required to ensure the effective HAM program
• Specifying the requirements for evaluating and selecting the correct tools for HAM
• Developing and communicating the related Hardware Policy
• Understanding how HAM interfaces with IT Service Management including ITIL and other BP’s
• Planning for the development and implementation of all HAM policies, procedures and tools
• Establishing and maintaining a database containing the HAM relevant data
• Understanding how to control all activities associated with the Hardware Lifecycle
• Detecting, escalating and managing all exceptions with policies, processes, procedures and hardware types in the correct way
• Manage relationships within the org. and with partners/suppliers to the agreed Service Levels
• Continually assess the effectiveness of policies and procedures in relation to the different Tiers
Our Hardware Asset Manager (HAM) Specialist training course is designed for IT Professionals with little understanding of the IT Asset Management (ITAM) area.
Our Hardware Asset Manager (HAM) Specialist training course includes the following materials:
• Course Manual
• Handouts
• Hardware Asset Manager (HAM) Specialist Mock Examination
• Official Hardware Asset Manager (HAM) Specialist Examination
• Increase knowledge of how to perform Hardware Asset Management
• Improve an understanding of risks associated with IT infrastructure configuration
• Improve business reputation
• Increase understanding of the relationship between services and the IT assets that create their framework
• Improve job satisfaction
• Increase ROI, cost reduction benefits, and overall better financial health
• Ability to base business decisions on the lifecycle of Hardware Assets
• Manage risks when necessary and firmly approve when acceptable
• Improve reputation with your stakeholders after practicing HAM methods
• Demonstrate compliance with regulation and legislation
• Increased attractiveness for shareholders
• Demonstrate compliance with the requirements and wishes of your stakeholders
• More Informed decisions from multiple angles, such as performance, costs, risks, and opportunities
• HAM brings higher customer satisfaction
• Traceability of decisions
• Improved knowledge management
The following prerequisites are desired, but not required for our Hardware Asset Manager (HAM) Specialist training course:
• IT Asset Management (ITAM) Certificate
• At least three months of working experience in all phases of Hardware Asset Management
• An understanding of IT Service Management best practice – have participated in ITIL® Foundation V3 or later and a general understanding of IT
There is no prereading associated with our Hardware Asset Manager (HAM) Specialist training course.
Hardware Asset Manager (HAM) Specialist Examination:
• The exam is a one-hour closed-book online multiple-choice test; 40 questions within 60 minutes
• The pass mark is 65%
• The examination will be based on the syllabus retaining to the Hardware Asset Manager (HAM) Specialist course.
Examination questions will be drawn from all topics in the syllabus, and coverage of any given topic can be expected to be in proportion to the amount of time allocated to that topic in the syllabus.
There are no Professional Qualification Credits associated with our Hardware Asset Manager (HAM) Specialist training course.
Our Hardware Asset Manager (HAM) Specialist training course will enable you to understand how to use Hardware Asset Management in the most contributing form to your IT organisation and the business as a whole.
Hardware Asset Manager (HAM) Specialist
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