ITIL® 4 Online Certifications

ITIL® 4 Specialist: Business Relationship Management (BRM) Online

Our ITIL® 4 Specialist Business Relationship Management (BRM) online training course will teach you the key concepts, principles, and guidance of Business Relationship Management (BRM).

Business Relationship Management (BRM) is ideal for professionals working on stakeholder analysis and relationship management.

ITIL® 4 Specialist: Create, Deliver & Support (CDS) Online

Our ITIL® 4 Specialist: Create, Deliver & Support (CDS) online training package covers the ‘core’ service management activities and expands the current scope of ITIL® to include the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

ITIL® 4 Specialist: High Velocity IT (HVIT) Online

Our ITIL® 4 Specialist: High Velocity IT (HVIT) online training package explores the ways in which digital organisations and digital operating models’ function in high-velocity environments. It will enable traditional practitioners and organisations to update their skills and working methods for the digital era. It will help aspiring organisations, to operate in a similar way to successful digitally native organisations

ITIL® 4 Strategist: Direct, Plan & Improve (DPI) Online

Our ITIL® 4 Strategist: Direct, Plan & Improve (DPI) online training package will provide you with the practical skills necessary to create a learning and improving IT organisation, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage. It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Online

Our ITIL® 4 Specialist: Drive Stakeholder Value (DSV) online training package empowers individuals and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

ITIL® 4 Leader: Digital & IT Strategy (DITS) Online

Our ITIL® 4 Leader: Digital & IT Strategy (DITS) online training package will focus on the alignment of digital business strategy with IT strategy. The module elevates the discussion around ITIL® concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organisational goals.

ITIL® 4 Practitioner: Service Level Management Online

Our ITIL® 4 Practitioner: Service Level Management Online training course focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Level Management Practice. It is intended to provide candidates with best practice guidance on how to set clear, business-based targets for service utility, warranty, and experience; and to ensure that service delivery and use is properly assessed, monitored, and managed against these targets.

ITIL® 4 Practitioner: Service Configuration Management Online

Our ITIL® 4 Practitioner: Service Configuration Management Online Training Course focuses on providing you with the understanding of the key concepts, principles, value and challenges of the Service Configuration Management Practice.

The goal of Service Configuration Management is to ensure that all aspects of an IT service's configuration are properly identified, controlled, and maintained throughout its lifecycle. Service Configuration Management is a key process within IT Service Management (ITSM) and is focused on managing the Configuration Items (CIs) that make up an IT service.

ITIL® 4 Practitioner: Release Management Online

Our ITIL® 4 Practitioner: Release Management E-Learning Course provides guidance on key activities and strategy for release management, including release planning, testing, deployment, and post-release evaluation.

These practices help organisations streamline the release process, improve service delivery, and achieve better overall IT service management outcomes.

ITIL® 4 Practitioner: Incident Management Online

Our ITIL® 4 Practitioner: Incident Management online course introduces the essential concepts, principles, value, and challenges of Incident Management. This online training course aims to equip you with best practice guidance at both strategic and operational levels, focusing on minimising the negative impact of incidents and swiftly restoring normal service operations.

ITIL® 4 Practitioner: Change Enablement Online

Our ITIL® 4 Practitioner: Change Enablement online training course will teach you the tools and practices to effectively manage and facilitate changes in an organisation's IT services while minimising risk and maximising value.

The primary objective of change enablement is to foster and support successful organisational transformation. This practice focuses on cultivating an environment where individuals, teams, and the entire organisation can smoothly embrace and adapt to change.

ITIL® 4 Practitioner: Continual Improvement Online

Our ITIL® 4 Practitioner: Continual Improvement online training course is designed to equip IT professionals with the expertise needed to lead and implement effective improvement initiatives. Through practical tools and strategies, you will learn to evaluate and enhance IT services, processes, and practices, driving better alignment between IT operations and business goals.

ITIL® 4 Practitioner: Service Desk Online

Our ITIL® 4 Practitioner: Service Desk online training course will teach you the key concepts, principles, value and challenges of the Service Desk practice.

It is intended to provide you with best practice guidance at both strategic and operational levels on how to capture demand for incident resolution and service requests. The Service Desk practice should also be the entry point and single point of contact for the service provider for all users.

ITIL® 4 Practitioner: Problem Management Online

Our ITIL® 4 Practitioner: Problem Management online training course covers the essential concepts, principles, value, and challenges associated with the Problem Management practice. It aims to offer best practice guidance at both strategic and operational levels, helping you minimise the likelihood and impact of incidents by identifying actual and potential causes, as well as managing workarounds and known errors.