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Learn How To Enhance The Quality Of Service Delivery With The ITIL® 4 Framework

ITIL® 4 Foundation Online

Our ITIL® 4 Foundation online training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation online training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

ITIL® 4 Specialist Create, Deliver & Support (CDS) Online

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course provides universal guidance that further explores the concepts introduced in ITIL® 4 Foundation while covering challenges modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) online training course is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in IT Service Management (ITSM).

ITIL® 4 Specialist High Velocity IT (HVIT) Online

Our ITIL® 4 Specialist High Velocity IT (HVIT) online training course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations.

Our ITIL® 4 Specialist High Velocity IT (HVIT) online training course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

ITIL® 4 Strategist Direct, Plan & Improve (DPI) Online

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) online training course will provide you with the practical skills necessary to create a learning and improving IT organisation, with a strong and effective strategic direction.

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) online training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage.

It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL® 4 Specialist Drive Stakeholder Value (DSV) Online

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) online training course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on conversion of demand into value via IT-enabled services.

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) online training course will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

ITIL® 4 Managing Professional (MP) Online

ITIL® 4 Managing Professional (MP) targets IT practitioners working within technology and digital teams across businesses.

Our ITIL® 4 Managing Professional (MP) online training package provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

The ITIL® 4 Managing Professional (MP) stream consists of four modules:

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ITIL® 4 Online Certifications

Become ITIL® 4 Certified Online At Your Own Pace

ITIL® is the most widely recognised framework for IT-enabled services in the world. It supports organisations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

ITIL® provides comprehensive, practical and proven guidance for establishing a service management system. It also provides a common language (glossary of terms) for businesses using IT-enabled services.

ITIL®, the professionally recognised certification scheme, provides comprehensive, practical and proven guidance for an organisation’s digital services and is utilised by 90% of Fortune 500 companies.

ITIL® 4 is the evolution of this well-established framework to provide a flexible end-to-end IT / digital operating model for the delivery and operation of tech-enabled products and services.

Prepare Your Company For A Digital Future With ITIL®

The ITIL® 4 Framework will provide you with a practical and flexible basis to support your organisation through its journey into the new digital landscape. We help you align human, digital, and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

What Is The ITIL® 4 Certification Scheme?

ITIL® 4 Foundation:

ITIL® 4 Foundation is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader training courses.

ITIL® 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

ITIL® 4 Managing Professional Designation:

ITIL® 4 Managing Professional targets IT practitioners working within technology and digital teams across businesses. The ITIL® 4 Managing Professional stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

ITIL® 4 Managing Professional consists of the following modules:

To obtain the designation ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader, you must complete all modules in each stream. ITIL® 4 Strategist Direct Plan & Improve is the universal module for both streams.

ITIL® 4 Strategic Leader Designation:

ITIL® 4 Strategic Leader recognises the value of ITIL®, not just for IT operations, but for all digitally enabled services. Becoming an ITIL® 4 Strategic Leader demonstrates that you have a clear understanding of how IT influences and shapes business strategy.

ITIL® 4 Strategic Leader designation consists of the following modules:

To become an ITIL® 4 Strategic Leader, you must complete all modules in the designation, with ITIL® 4 Strategist Direct Plan & Improve is a universal module for both designations.

ITIL® 4 Certification Levels

Free One-Hour ITIL® Webinars

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

If you are undecided and would like to speak to a tutor directly, feel free to contact us via info@purplegriffon.com or +44 (0)1539 736 828.