Learn The Core Principles Of ITIL® 4 With Our 3-Day ITIL® 4 Foundation Virtual Training Course! Start Your ITIL® 4 Certification Journey Today. Learn more

Please Note: Full payment is required before you are granted access to our online training courses. After your order has been processed (up to 48 hours), you will receive an email containing the access URL, username and password. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind.

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Our ITIL® 4 Foundation online training course will provide you with a practical and flexible basis to support your organisation on the journey into the new digital transformation by helping you align your human, digital and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

Our ITIL® 4 Foundation online training course will cover the following topics:

1. Understand the key concepts of service management

1.1 Recall the definition of:

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor

1.2 Describe the key concepts of creating value with:

  • Cost
  • Value
  • organisation
  • Outcome
  • Output
  • Risk
  • Utility
  • Warranty

1.3 Describe the key concepts of service relationships:

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

2. Understand how the ITIL® 4 guiding principles can help an organisation adopt and adapt service management

2.1 Describe the nature, use and interaction of the guiding principles

2.2 Explain the use of the guiding principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimise and automate

3. Understand the four dimensions of service management

3.1 Describe the four dimensions of service management:

  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

4. Understand the purpose and components of the ITIL® 4 service value system

4.1 Describe the ITIL® 4 service value system

5. Understand the activities of the service value chain, and how they interconnect

5.1 Describe the interconnected nature of the service value chain and how this supports value streams

5.2 Describe the inputs, outputs, and purpose of each value chain activity:

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Deliver & support

6. Know the purpose and key terms of 15 ITIL® 4 practices

6.1 Recall the purpose of the following ITIL® 4 practices:

  • Information security management
  • Relationship management
  • Supplier management
  • IT asset management
  • Monitoring and event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual improvement
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management

6.2 Recall definitions of the following ITIL® 4 terms:

  • Availability
  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident
  • Problem
  • Known error

7. Understand 7 ITIL® 4 practices

7.1 Explain the following ITIL® 4 practices in detail, including how they fit within the service value chain:

  • Continual improvement, including the continual improvement model
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management

Our ITIL® 4 Foundation online training course is suitable for those working in IT who are interested in IT Service Management (ITSM) or those who want to apply ITIL® best practice principles across an enterprise. As ITIL® 4 Foundation is the entry-point into the ITIL® 4 certification pathway, it is applicable to anyone working in IT. It's also intended for the following roles:

  • IT Service Managers
  • Service Desk Analysts
  • Service Desk Managers
  • Incident Managers
  • Problem Managers
  • Change Managers
  • Deployment Managers
  • Release Managers
  • Service Asset Managers
  • Business Analysts
  • Enterprise Architects
  • Transition Managers
  • Service Delivery Managers
  • Service Level Managers
  • Business Relationship Managers
  • Service Integrators
  • Project Managers

Our ITIL® 4 Foundation online training course includes the following:

  • Quizzes
  • Exercises
  • Study Guides
  • Sample Exam
  • ITIL® 4 Foundation Proctored Exam

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

There are no entry-level requirements for the ITIL® 4 Foundation exam, however, the ITIL® 4 qualification is a prerequisite for higher-level ITIL® 4 onliine training courses.

Our ITIL® 4 Foundation online training course does not require any existing knowledge of the ITIL® Framework.

ITIL® 4 Foundation Examination:

The information for the ITIL® 4 Foundation examination is below:

  • 1-hour duration
  • 40 multiple-choice questions
  • The pass mark for ITIL® 4 Foundation exam is 26/40

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

  • Be current and valid – ID containing dates that have expired are not allowed.
  • Be an original, not a photocopy.
  • Include a recognisable photo of you.
  • Match the information you gave when you booked your online exam.
  • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
  • Contain your Birthdate/Year.
  • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.

Proctored Exam
ITIL® 4 Foundation Certificate

Our ITIL® 4 Foundation online training course contains easy to absorb lessons covering ITIL® terminology, concepts, practices and values.

ITIL® 4 Foundation Online FAQS

Yes, ITIL® 4 Foundation is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Absolutely! You can become certified with our ITIL® 4 Foundation online training course for £550 + VAT, which includes the formal proctored examination.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

Sure! Our ITIL® 4 Foundation Exam bundle costs £495 + VAT and includes the official proctored examination and core guidance in eBook format. Our ITIL® 4 Foundation Exam bundle requires you to complete at least 16 hours of self-study in preparation for the ITIL® 4 Foundation examination. You will not receive any formal training via our online training platform or from a tutor.

The ITIL® 4 Foundation proctored examination is taken over one-hour and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Foundation certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Foundation exam is now easier than ever.

From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.

The ITIL® 4 Foundation proctored examination is a closed book examination with no notes.

The ITIL® 4 Foundation exam can be taken in English, Chinese, Dutch, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish.

To be awarded the ITIL® 4 Foundation certification, you must complete ITIL® 4 Foundation certification training, and when you feel comfortable, take the ITIL® 4 Foundation proctored exam. If you score 65% or 26/40 correct answers in the exam, then you will receive your ITIL® 4 Foundation certificate.

There are no prerequisites associated with our ITIL® 4 Foundation online training course.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

The ITIL® 4 Foundation certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

You will have access to our ITIL® 4 Foundation online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.

ITIL® 4 Specialist Create, Deliver & Support (CDS) Online is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in service management.

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

You will have access to our ITIL® 4 Foundation Online training course for 180 days. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind.

As Of 01 April 2023: Purple Griffon is now offering complimentary Take2 on all ITIL® 4 and PRINCE2® examinations. Take2 is one free exam resit should you fail on your first attempt at the examination.

Why Choose Us?

Become Certified At Your Own Pace

Our online training courses come with 90, 180 or 365 days access and there is the option to extend your access for an additional charge.

Track Your Own Learning Progress

You can keep track of your own progression throughout your online training course and ensure continuous improvement.

Hands-On Support & Training Advice

Our Training Experts are always on hand to help you with any questions which may arise on your learning journey.

Learn From Your Mobile Device

Our online training courses be viewed on your mobile device or iPad; with internet access, you can learn on the go or on your lunch break.