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ITIL® 4 Leader Digital & IT Strategy (DITS) Training Course

Learn How To Develop A Cross-Organisational Digital Strategy

Overview

Our four-day ITIL® 4 Leader Digital & IT Strategy (DITS) training course focuses on the alignment of digital business strategy with IT strategy.

The pace of evolution in the digital world has never been so fast and organisations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The ITIL® 4 Leader Digital & IT Strategy (DITS) training course covers how disruption from new technologies are impacting organisations in every industry and how business leaders are responding.

If you have passed ITIL® 4 Managing Professional Transition Module (MPT) or ITIL® 4 Strategist Direct, Plan & Improve (DPI), then you only need to achieve ITIL® 4 Leader Digital & IT Strategy (DITS) certification to get to ITIL® Strategic Leader accreditation.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

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  • Must be a UK resident
  • Must be 18+ years old
  • Must have a UK bank account

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Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
4 Days
£1295Excl. VAT

Course Syllabus

The table below specifies the learning outcomes of the ITIL® 4 Leader Digital & IT Strategy (DITS) qualification, and the assessment criteria is used to assess your achievement of these learning outcomes, subsequent to a course of study.

There are two forms of assessment in this qualification; the practical case study assignments, and the MCQ (multiple choice question) exam.

Learning OutcomeAssessment Criteria
1. Demonstrate the use of the ITIL® guiding principles in Digital and IT Strategy decisions and activities 1.1 Relate the ITIL® guiding principles to all aspects of Digital and IT Strategy: (2.10.4) a) Focus on value b) Start where you are c) Progress iteratively with feedback d) Collaborate and promote visibility e) Think and work holistically f) Keep it simple and practical g) Optimize and automate
2. Understand how to leverage digital strategy to react to digital disruption 2.1. Understand the following concepts: a) Digital Technology (2.1, 2.1.1, 2.1.2, 2.1.3) b) Digital Business (2.3) c) Digital Organization (2.2) d) Digitization (2.4) e) Digital Transformation (2.5)
2. Understand how to leverage digital strategy to react to digital disruption 2.2 Understand the following concepts: a) Business strategy and business models (2.7.1, 2.8.1) b) Digital and IT Strategy (2.7.2, 2.7.3) c) Products (2.6) d) Services (2.6)
2. Understand how to leverage digital strategy to react to digital disruption 2.3 Know how to explain the relationship between Digital and IT Strategy and the components of the ITIL® SVS. (2.10 (excluding 2.10.4), strategy management practice 2.1 & 2.4 including all subsections)
3. Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value 3.1 Explain environmental analysis in terms of: a) External analysis: PESTLE (4.1, 4.1.1, 4.1.3, 4.1.4) b) Internal analysis: The four dimensions of service management (4.1, 4.1.2, 4.1.3, 4.1.4)
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 4.1 Know how to show how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is (8.1.2, 8.1.2.2)
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 4.2 Know how to analyse the VUCA factors and address them in a Digital and IT Strategy (8.1 including subsections)
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 4.3 Explain and compare three levels of digital disruption: a) Ecosystem (3.1, 3.1.1) b) Industry/market (3.1, 3.1.2, 3.1.3) c) Organizational (3.1, 3.1.4)
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 4.4 Show how an organization’s position in a particular market or industry is influenced by the following factors: a) Achieving customer/market relevance (3.2, 3.2.1, 3.2.4) b) Achieving operational excellence (3.2, 3.2.2, 3.2.4) c) Internal and external focus (3.2, 3.2.3, 3.2.4) d) Balanced approach (3.2, 3.2.4)
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 4.5 Use a digital positioning tool to determine the appropriate position for a digital organization (3.3 including subsections)
5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence 5.1 Know how to apply the following approaches to achieve customer/market relevance: a) Customer journeys (5.2.1, 5.2.1.1) b) Omnichannel delivery and support (5.2.1, 5.2.1.2) c) Context-sensitive delivery and support (5.2.1, 5.2.1.3) d) Customer analytics (5.2.1, 5.2.1.4) e) Customer feedback and 360° approaches (5.2.1, 5.2.1.5, 5.2.1.6)
5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence 5.2 Know how to achieve operational excellence in the four dimensions of service management (5.2.2 including subsections)
5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence 5.3 Understand the financial aspects of Digital and IT Strategy in terms of the following: a) Financial policies (5.1.3, 5.1.3.3, portfolio management practice 2.1 & 2.4 and service financial management practice 2.1 & 2.4, including subsections for all) b) Portfolio optimization (5.1.3, 5.3.1, portfolio management practice 2.1 & 2.4 and service financial management practice 2.1 & 2.4, including subsections for all) c) Funding projects, products and services (5.1.3, 5.1.3.1, portfolio management practice 2.1 & 2.4 and service financial management practice 2.1 & 2.4, including subsections for all) d) Balancing the cost of innovation and operation (5.1.3, 5.1.3.2, portfolio management practice 2.1 & 2.4 and service financial management practice 2.1 & 2.4, including subsections for all) e) Charging models (5.1.3, 5.1.3.4, portfolio management practice 2.1 & 2.4 and service financial management practice 2.1 & 2.4, including subsections for all)
5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
5.4 Assess strategic approaches for digital organizations (5.2 including subsections)
6. Understand the risks and opportunities of Digital and IT Strategy 6.1 Explain the concept of risk management in the context of a digital organization (11.1, 11.2, 11.3 including subsections for all, risk management practice 2.1 & 2.4 including all subsections)
6. Understand the risks and opportunities of Digital and IT Strategy 6.2 In the context of Digital and IT Strategy, explain how to: a) Identify risk (11.5 including subsections) b) Assess risk (11.7, 11.8 including subsections for all)
6. Understand the risks and opportunities of Digital and IT Strategy 6.3 Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk (11.10, 11.11, 11.12 including subsections for all)
6. Understand the risks and opportunities of Digital and IT Strategy 6.4 Explain the concept of innovation, including its key elements and techniques (10.1, 10.2, 10.3, 10.5, 10.6, 10.10 including subsections for all)
6. Understand the risks and opportunities of Digital and IT Strategy 6.5 Know how to apply techniques to develop and maintain a culture of innovation (10.5, 10.8, 10.9 including subsections for all)
7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy 7.1 Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions (4.3 including subsections)
7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy 7.2 Explain how to define and communicate a vision and a strategy (3.4, 5.1.1, 5.1.2 including subsections for all)
7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy 7.3 Know how to use business cases to advocate for a Digital and IT Strategy (5.3.2, 5.3.3, 5.3.4 including subsections for all)
8. Understand how to implement a Digital and IT Strategy 8.1 Know how to define operating models for digital organizations (2.9, 12.2, architecture management practice 2.1 & 2.4, and workforce and talent management practice 2.1 & 2.4, including subsections for all)
8. Understand how to implement a Digital and IT Strategy 8.2 Explain the major skills required of leaders in a digital organization (6.2 (excluding 6.2.1), 9 including subsections)
8. Understand how to implement a Digital and IT Strategy 8.3 Apply the following approaches to strategy coordination and implementation: a) Large-scale transformation (6.1, 6.2.1, 6.1.1) b) Incremental transformation (6.1, 6.2.1, 6.1.2) c) Mergers and acquisitions (6.1, 6.2.1, 6.1.3) d) Individual changes (6.1, 6.2.1, 6.1.4)
8. Understand how to implement a Digital and IT Strategy 8.4 Explain approaches to POMs (parallel operating models) (8.2 including subsections)
8. Understand how to implement a Digital and IT Strategy 8.5 Explain how to assess success of a Digital and IT Strategy (7.1, 7.2, 7.3, 7.4 including subsections for all, measurement and reporting practice 2.1 & 2.4 including all subsections)
8. Understand how to implement a Digital and IT Strategy 8.6 Explain the typical activities of a digital transformation programme (6.3.4 including subsections)

Case Study Assessment

The case study has been created for the practical assignments of the ITIL® 4 Leader: Digital and IT Strategy course.

It describes three fictional companies; any resemblance to real companies is unintentional.

Participants of the course are expected to work on the practical assignments in small groups, or individually, if they are undertaking a self-paced online course.

Practical assignments are assessed by the trainer(s) of the course.

Case Study Overview

Materials allowed Any This is an ‘open book’ assessment. Any available materials are allowed to be used during the assignments, including the ITIL® 4: Digital and IT Strategy publication and the ITIL® Practices Guidance documentation.
Exam duration Variable Duration: • Three assignments of 60 minutes, one assignment of 90 minutes in the group work format, or • Four individual written assignments of 60 minutes each in individual format.
Number of marks Number of marks Number of assignments: 4 Number of assessment criteria: 5 Marks: Each assessment criterion is worth 8 marks. There are 40 marks available. There is no negative marking.
Pass mark 30 marks 75% or higher – a raw score of 30 marks or above.
Level of thinking Bloom’s level 4 For Bloom’s 4 questions, candidates need to analyse the information provided and make a judgement on whether a course of action is effective and appropriate.
Question types Assignment All four assignments are based on a case study which describes three companies engaged in service relationship. All assignments address two assessment criteria (ACs). There is one dedicated AC that all the assignments are focused on, which is AC 1.1 ‘Relate the ITIL® guiding principles to all aspects of Digital and IT Strategy’.

Learning Outcomes

The ITIL® 4 Leader Digital & IT Strategy (DITS) training course focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated into the IT strategy and aligned with the wider organisation’s goals.

It explores the use of the ITIL® framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology.

The ITIL® 4 Leader Digital & IT Strategy (DITS) training course also adds a new perspective to the ITIL® suite and elevates the discussion around ITIL® concepts to the very strategic level among companies and business leaders.

Who Should Attend

Our ITIL® 4 Leader Digital & IT Strategy (DITS) training course is suitable for:

• IT Service Managers
• Professionals looking to advance their career in Service Management
• Professionals who want to learn about IT Strategy. This can include Project Managers and Business Analysts.

    What's Included

    Purple Griffon will provide you with full ITIL® 4 Leader Digital & IT Strategy (DITS) training course materials including:

    • Pre-reading
    • A Full ITIL® 4 Course Manual
    • ITIL® 4 Official Core Guidance (eBook Format)
    • Mock Examination
    • Exercises

    Entry-Level Requirements

    The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Leader Digital & IT Strategy (DITS) training course. The ITIL® 4 Leader Digital & IT Strategy (DITS) training course also requires a minimum of three years of IT managerial experience.

    Recommended Reading

    There is no pre-reading prior to attending the ITIL® 4 Leader Digital & IT Strategy (DITS) training course, however, revision of your ITIL® 4 Foundation level materials would be useful to reinforce your existing level of knowledge of ITIL® 4.

    Exam Information

    The multiple-choice question exam consists of 30 questions, each of which has four answer options. For each question, one option is correct and the other three are incorrect.

    Materials allowed None This is a ‘closed book’ exam. The ITIL® 4: Digital and IT Strategy publication and the ITIL® Practices Guidance documentation should be used for study, but are NOT permitted to be used in the exam.
    Exam duration 60 minutes Candidates taking the exam in a language that is not their native or working language are allowed 25% extra time, i.e. 75 minutes in total.
    Number of marks 30 marks There are 30 questions, each worth 1 mark. There is no negative marking.
    Pass mark 21 marks Candidates need to get 21 questions correct (70%) to pass the exam.
    Level of thinking Bloom’s levels 2 & 3 “Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, candidates need to show understanding of the concepts, methods and principles of DITS. For Bloom’s 3 questions, candidates need to demonstrate application of these concepts, methods and principles of DITS, as well as information from the related practices
    Question types Standard classic, Negative, & List The questions are all ‘multiple choice’. For the ‘standard classic’ questions, candidates have a question and four answer options. ‘Negative’ questions are ‘standard’ question in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and candidates have to select two correct statements from the list.

    Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

    Your Identification Document (ID):

    On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

    • Be current and valid – ID containing dates that have expired are not allowed.
    • Be an original, not a photocopy.
    • Include a recognizable photo of you.
    • Match the information you gave when you booked your online exam.
    • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
    • Contain your Birthdate/Year.
    • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

    Please Note: Electronic IDs will not be accepted.

    Exam Type

    Proctored Exam

    Qualifications

    ITIL® 4 Leader Digital & IT Strategy (DITS) Certification

    Additional Information

    Congratulations! If you pass the exam, then you will be awarded the ITIL® 4 Leader Digital & IT Strategy (DITS) certification.

    Frequently Asked Questions

    Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

    To obtain the ITIL® 4 Strategic Leader (SL) certification, you need to complete the following two ITIL® 4 training courses and examinations: ITIL® 4 Strategist Direct Plan & Improve (DPI) and ITIL® 4 Leader Digital & IT Strategy (DITS).

    Our ITIL® 4 Leader Digital & IT Strategy (DITS) training course is delivered over four days.

    Our four-day ITIL® 4 Leader Digital & IT Strategy (DITS) training course is usually delivered from 09:00 to 17:00 (UK Time).

    ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

    If you are attending our four-day ITIL® 4 Leader Digital & IT Strategy (DITS) virtual training course, our expert tutors have years of experience in IT Service Management (ITSM) and will teach you everything you need to know to pass the ITIL® 4 Leader Digital & IT Strategy (DITS) exam. You will also be provided with ITIL® 4 Leader Digital & IT Strategy (DITS) sample papers and the official core guidance in eBook format for you to work through before your proctored exam.

    The ITIL® 4 Leader Digital & IT Strategy (DITS) proctored examination is taken over sixty minutes and comprises of thirty multiple-choice questions. In order to get your ITIL® 4 Leader Digital & IT Strategy (DITS) certificate, you must score 70% or 21/30 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Leader Digital & IT Strategy (DITS) exam is now easier than ever.

    No, there is no expiry date on the ITIL® 4 Leader Digital & IT Strategy (DITS) certification and it is valid for life, however newer versions of ITIL® may be released in the future.

    The ITIL® 4 Leader Digital & IT Strategy (DITS) proctored examination is a closed book examination with no notes. The ITIL® 4: Digital and IT Strategy publication and the ITIL® Practices Guidance documentation should be used for study, but are NOT permitted to be used in the exam.

    The ITIL® 4 Leader Digital & IT Strategy (DITS) exam can only be taken in English.

    Our ITIL® 4 Leader Digital & IT Strategy (DITS) training course covers how disruption from new technologies are impacting organisations in every industry and how business leaders are responding. The ITIL® 4 Leader Digital & IT Strategy (DITS) module focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated into the IT strategy and aligned with the wider organisation’s goals.

    To be awarded the ITIL® 4 Leader Digital & IT Strategy (DITS) certification, you must complete ITIL® 4 Leader Digital & IT Strategy (DITS) certification training, and when you feel comfortable, take the ITIL® 4 Leader Digital & IT Strategy (DITS) proctored exam. If you score 70% or 21/30 correct answers in the exam, then you will receive your ITIL® 4 Leader Digital & IT Strategy (DITS) certificate.

    If you want to become ITIL® 4 Leader Digital & IT Strategy (DITS) certified, you can now learn and spread the cost over 12 months. We have partnered with Knoma to help you become certified with us, without paying any fees upfront. To start the Knoma application process, click the Knoma button on this ITIL® 4 Leader Digital & IT Strategy (DITS) course page and pay later with no interest. Apply in minutes. Most people get a decision instantly, though it could take up to 48 hours. Knoma only conducts soft credit and identity checks, so being declined will not effect your credit score.

    The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Leader Digital & IT Strategy (DITS) training course. The ITIL® 4 Leader Digital & IT Strategy (DITS) training course also requires a minimum of three years of IT managerial experience.

    Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

    If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

    The ITIL® 4 Leader Digital & IT Strategy (DITS) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

    The cost to re-sit your ITIL® 4 Leader Digital & IT Strategy (DITS) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

    ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

    Our ITIL® 4 Leader Digital & IT Strategy (DITS) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation who also have a minimum of three years of IT managerial experience.

    After you have completed the ITIL® 4 Leader Digital & IT Strategy (DITS) module, you can also take the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course and examination to reach ITIL® 4 Strategic Leader (SL) status.

    IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

    ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

    ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

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