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ITIL® 4 Specialist High Velocity IT (HVIT) Training Course

Learn How To Incorporate New Ways Of Working To Improve Performance

Introduction

Our three-day ITIL® 4 Specialist High Velocity IT (HVIT) training course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations.

The ITIL® 4 Specialist High Velocity IT (HVIT) training course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

The ITIL® 4 Specialist High Velocity IT (HVIT) training course is aimed at IT Managers and IT Practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.

If you would like a full understanding of the core materials, then attendance on our ITIL® Managing Professional module training courses is mandatory.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1295Excl. VAT

Course Outline

The syllabus of the ITIL® 4 Specialist High Velocity IT (HVIT) certificate training course comprises of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
1.1 Understand the following terms:

• Digital organisation
• High-velocity IT
• Digital transformation
• IT transformation
• Digital product
• Digital technology

    1.2 Understand when the transformation to high-velocity IT is desirable and feasible
    1.3 Understand the five objectives associated with digital products to achieve:

    • Valuable investments – strategically innovative and effective application of IT
    • Fast development - quick realisation and delivery of IT services and IT-related products
    • Resilient operations - highly resilient IT services and IT-related products
    • Co-created value - effective interactions between service provider and consumer
    • Assured conformance - to governance, risk and compliance (GRC) requirements

      2. Understand the digital product lifecycle in terms of the ITIL® ‘operating model’
      2.1 Understand how high-velocity IT relates to:

      • The four dimensions of service management
      • The ITIL® service value system
      • The service value chain
      • The digital product lifecycle

        3. Understand the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT
        3.1 Understand the following principles, models and concepts:

        • Ethics
        • Safety culture
        • Lean culture
        • Toyota Kata
        • Lean / Agile / resilient / continuous
        • Service-dominant logic
        • Design thinking
        • Complexity thinking

          3.2 Know how to use the following principles, models and concepts:

          • Ethics
          • Safety culture
          • Lean culture
          • Toyota Kata
          • Lean / Agile / resilient / continuous
          • Service-dominant logic
          • Design thinking
          • Complexity thinking

            How the above contribute to:

            • Help get customers’ jobs done
            • Trust and be trusted
            • Continually raise the bar
            • Accept ambiguity and uncertainty
            • Commit to continual learning

              4. Know how to contribute to achieving value with digital products
              4.1 Know how the service provider ensures valuable investments are achieved.
              4.2 Know how to use the following practices to contribute to achieving valuable investments

              • Portfolio management
              • Relationship management

                4.3 Know how the service provider ensures fast development is achieved.
                4.4 Know how to use the following practices to contribute to achieving fast development

                • Architecture management
                • Business analysis
                • Deployment management
                • Service validation and testing
                • Software development and management

                  4.5 Know how the service provider ensures resilient operations are achieved.
                  4.6 Know how to use the following practices to contribute to achieving resilient operations

                  • Availability management
                  • Capacity and performance management
                  • Monitoring and event management
                  • Problem management
                  • Service continuity management
                  • Infrastructure and platform management

                    4.7 Know how the service provider ensures co-created value is achieved.
                    4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

                    • Relationship management
                    • Service design
                    • Service desk

                      4.9 Know how the service provider ensures assured conformance is achieved
                      4.10 Know how to use the following practices to contribute to achieving assured conformance

                      • Information security management
                      • Risk management

                        Description

                        The purpose of the ITIL® 4 Specialist High Velocity IT (HVIT) qualification is to provide you with an understanding of the ways in which digital organisations and digital operating models function in high-velocity environments, focusing on rapid delivery of products and services to obtain maximum value. It will give you the knowledge of working practices such as Agile and Lean, and technical practices and technologies such as The Cloud, Automation and Automatic Testing.

                        About the Course

                        Our ITIL® 4 Specialist High Velocity IT (HVIT) training course covers the who of the Service Value System from an Agile and Lean perspective and is effectively ITIL® on steroids.

                        Practices Covered In ITIL® 4 Specialist High Velocity IT (HVIT):

                        Architecture Management, Availability Management, Business Analysis, Capacity Management, Deployment Management, Information Security Management, Infrastructure & Platform Management, Monitoring & Event Management, Portfolio Management, Problem Management, Relationship Management, Risk Management, Service Continuity Management, Service Design, Service Desk, Service Validation & Testing, Software Development & Management.

                        Who Should Attend

                        Our ITIL® 4 Specialist High Velocity IT (HVIT) training course is suitable for:

                        • Professionals continuing their journey In IT Service Management (ITSM)
                        • ITSM Managers or aspiring ITSM Managers
                        • IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
                        • Existing ITIL® qualification holders like Project Managers wishing to develop their knowledge

                        Materials Provided

                        Purple Griffon will provide you with full ITIL® 4 Specialist High Velocity IT (HVIT) training course materials including:

                        • Pre-reading
                        • A Full Course Manual
                        • The Official TSO ITIL® 4 Handbook
                        • Handouts
                        • Mock-Examination
                        • Exercises

                        Organisational Benefits

                        The organisational benefits of this ITIL® 4 Specialist High Velocity IT (HVIT) training course include:

                        • Trained staff with an understanding of Service Management is a digital organisation
                        • Improved performance
                        • Increased efficiencies

                        Individual Benefits

                        The personal benefits of this ITIL® 4 Specialist High Velocity IT (HVIT) training course include:

                        • Up to date knowledge of the latest version of Service Management 'Best Practice
                        • An understanding of how to implement Service Management is a digital organisation
                        • Improved career prospects
                        • Greater job satisfaction

                        Prerequisites

                        The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Specialist High Velocity IT (HVIT) training course.

                        Prereading

                        There is no pre-reading prior to attending the ITIL® 4 Specialist High Velocity IT (HVIT) training course, however, revision of your ITIL® 4 Foundation level materials would be useful to reinforce your existing level of knowledge of ITIL® 4.

                        Exam Overview

                        The ITIL® 4 Specialist High Velocity IT (HVIT) examination will comprise of:

                        Duration: 90 minutes, closed book
                        Number Of Questions: 40
                        Marks: Each question is worth 1 mark. There are 40 marks available. There is no negative marking.
                        Pass Mark: is 70% or higher – 28/40 marks or above

                        The ITIL® 4 Specialist High Velocity IT (HVIT) exam is normally held on the final day of the training course and is organised by the AXELOS Examination Institute partner, PeopleCert

                        Exam Type

                        Classroom Exam

                        Professional Development Units - PDUs

                        There are no professional qualification credits attached to the ITIL® 4 Specialist High Velocity IT (HVIT) Certificate.

                        Qualifications

                        ITIL® 4 Specialist High Velocity IT (HVIT) Certification

                        Conclusion

                        Congratulations! If you pass the exam, then you will be awarded the ITIL® 4 Specialist High Velocity IT (HVIT) certification. Your next steps should be the other ITIL® 4 Managing Professional training courses.

                        ITIL® 4 Specialist High Velocity IT (HVIT) Course Dates

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