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ITIL® 4 Specialist High Velocity IT (HVIT)

Learn How To Incorporate New Ways Of Working To Improve Performance

Overview

Our three-day ITIL® 4 Specialist High Velocity IT (HVIT) training course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations.

Our ITIL® 4 Specialist High Velocity IT (HVIT) training course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

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  • Spread the cost of your training course
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  • Must be a UK resident
  • Must be 18+ years old
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Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1295Excl. VAT

Course Syllabus

Our ITIL® 4 Specialist High Velocity IT (HVIT) training course will cover the following topics:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

    1.2 Understand when the transformation to high-velocity IT is desirable and feasible

    1.3 Understand the five objectives associated with digital products to achieve:

    • Valuable investments – strategically innovative and effective application of IT
    • Fast development - quick realisation and delivery of IT services and IT-related products
    • Resilient operations - highly resilient IT services and IT-related products
    • Co-created value - effective interactions between service provider and consumer
    • Assured conformance - to governance, risk and compliance (GRC) requirements

      2. Understand the digital product lifecycle in terms of the ITIL® ‘operating model’

      2.1 Understand how high-velocity IT relates to:

      • The four dimensions of service management
      • The ITIL® service value system
      • The service value chain
      • The digital product lifecycle

        3. Understand the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT

        3.1 Understand the following principles, models and concepts:

        • Ethics
        • Safety culture
        • Lean culture
        • Toyota Kata
        • Lean / Agile / resilient / continuous
        • Service-dominant logic
        • Design thinking
        • Complexity thinking

          3.2 Know how to use the following principles, models and concepts:

          • Ethics
          • Safety culture
          • Lean culture
          • Toyota Kata
          • Lean / Agile / resilient / continuous
          • Service-dominant logic
          • Design thinking
          • Complexity thinking

            How the above contribute to:

            • Help get customers’ jobs done
            • Trust and be trusted
            • Continually raise the bar
            • Accept ambiguity and uncertainty
            • Commit to continual learning

              4. Know how to contribute to achieving value with digital products

              4.1 Know how the service provider ensures valuable investments are achieved.

              4.2 Know how to use the following practices to contribute to achieving valuable investments

              • Portfolio management
              • Relationship management

                4.3 Know how the service provider ensures fast development is achieved.

                4.4 Know how to use the following practices to contribute to achieving fast development

                • Architecture management
                • Business analysis
                • Deployment management
                • Service validation and testing
                • Software development and management

                  4.5 Know how the service provider ensures resilient operations are achieved.
                  4.6 Know how to use the following practices to contribute to achieving resilient operations

                  • Availability management
                  • Capacity and performance management
                  • Monitoring and event management
                  • Problem management
                  • Service continuity management
                  • Infrastructure and platform management

                    4.7 Know how the service provider ensures co-created value is achieved.

                    4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

                    • Relationship management
                    • Service design
                    • Service desk

                      4.9 Know how the service provider ensures assured conformance is achieved

                      4.10 Know how to use the following practices to contribute to achieving assured conformance

                      • Information security management
                      • Risk management

                      Learning Outcomes

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) training course will provide you with an understanding of the ways in which digital organisations and digital operating models function in high-velocity environments, focusing on rapid delivery of products and services to obtain maximum value.

                      It will give you the knowledge of working practices such as Agile and Lean, and technical practices and technologies such as the cloud, automation and automatic testing.

                      Who Should Attend

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) training course is suitable for:

                      • Service Designer
                      • Release Manager
                      • Cloud Architect
                      • DevOps Engineer
                      • Software Developer
                      • Automation Specialist
                      • Test Engineer
                      • Scrum Master
                      • Business Transformation Manager
                      • Applications Engineer
                      • Cloud Software
                      • Network Engineer
                      • IT Operations Manager

                      What's Included

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) training course includes the following materials:

                      • Pre-reading
                      • A Full Course Manual
                      • ITIL® 4 Official Core Guidance (eBook Format)
                      • Handouts
                      • Mock-Examination
                      • Exercises

                      Entry-Level Requirements

                      The ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Specialist High Velocity IT (HVIT) training course.

                      Recommended Reading

                      It might be useful to revise your ITIL® 4 Foundation level materials again to reinforce your existing level of knowledge of ITIL® 4.

                      Exam Information

                      ITIL® 4 Specialist High Velocity IT (HVIT) Examination:

                      The ITIL® 4 Specialist High Velocity IT (HVIT) examination will comprise of:

                      • Duration: 90 minutes, closed book
                      • Number Of Questions: 40
                      • Marks: Each question is worth 1 mark. There are 40 marks available. There is no negative marking.
                      • Pass Mark: is 70% or higher – 28/40 marks or above

                      Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

                      Your Identification Document (ID):

                      On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

                      • Be current and valid – ID containing dates that have expired are not allowed.
                      • Be an original, not a photocopy.
                      • Include a recognisable photo of you.
                      • Match the information you gave when you booked your online exam.
                      • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
                      • Contain your Birthdate/Year.
                      • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

                      Please Note: Electronic IDs will not be accepted.

                      Exam Type

                      Proctored Exam

                      Qualifications

                      ITIL® 4 Specialist High Velocity IT (HVIT) Certificate

                      Additional Information

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) training course is aimed at IT Managers and IT Practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.

                      Frequently Asked Questions

                      Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) training course is delivered over three days.

                      Our three-day ITIL® 4 Specialist High Velocity IT (HVIT) training course is usually delivered from 09:00 to 17:00 (UK Time).

                      ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

                      If you are attending our three-day ITIL® 4 Specialist High Velocity IT (HVIT) virtual training course, our expert tutors have years of experience in IT Service Management (ITSM) and will teach you everything you need to know to pass the ITIL® 4 Specialist High Velocity IT (HVIT) exam. You will also be provided with ITIL® 4 Specialist High Velocity IT (HVIT) sample papers and the official core guidance in eBook format for you to work through before your proctored exam.

                      The ITIL® 4 Specialist High Velocity IT (HVIT) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Specialist High Velocity IT (HVIT) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Specialist High Velocity IT (HVIT) exam is now easier than ever.

                      No, there is no expiry date on the ITIL® 4 Specialist High Velocity IT (HVIT) certification and it is valid for life, however newer versions of ITIL® may be released in the future.

                      The ITIL® 4 Specialist High Velocity IT (HVIT) proctored examination is a closed book examination with no notes.

                      The ITIL® 4 Specialist High Velocity IT (HVIT) exam can be taken in English, Chinese, French, German and Spanish.

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) training course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations. The ITIL® 4 Specialist High Velocity IT (HVIT) module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

                      To be awarded the ITIL® 4 Specialist High Velocity IT (HVIT) certification, you must complete ITIL® 4 Specialist High Velocity IT (HVIT) certification training, and when you feel comfortable, take the ITIL® 4 Specialist High Velocity IT (HVIT) proctored exam. If you score 70% or 28/40 correct answers in the exam, then you will receive your ITIL® 4 Specialist High Velocity IT (HVIT) certificate.

                      If you want to become ITIL® 4 Specialist High Velocity IT (HVIT) certified, you can now learn and spread the cost over 12 months. We have partnered with Knoma to help you become certified with us, without paying any fees upfront. To start the Knoma application process, click the Knoma button on this ITIL® 4 Specialist High Velocity IT (HVIT) course page and pay later with no interest. Apply in minutes. Most people get a decision instantly, though it could take up to 48 hours. Knoma only conducts soft credit and identity checks, so being declined will not affect your credit score.

                      The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Specialist High Velocity IT (HVIT) training course.

                      Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

                      If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

                      The ITIL® 4 Specialist High Velocity IT (HVIT) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

                      The cost to re-sit your ITIL® 4 Specialist High Velocity IT (HVIT) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

                      ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation.

                      After you have completed the ITIL® 4 Specialist High Velocity IT (HVIT) module, you can move towards the other three-day ITIL® 4 Managing Professional (MP) training courses and examinations: ITIL® 4 Specialist Drive Stakeholder Value (DSV), ITIL® 4 Specialist Create, Deliver & Support (CDS) and ITIL® 4 Strategist Direct Plan & Improve (DPI).

                      IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

                      ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

                      ITIL® 4 Specialist High Velocity IT (HVIT) Course Dates

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