ITIL® 4 Specialist High Velocity IT - HVIT Training Course

Learn How To Function In High-Velocity Environments

Introduction

Our 3-day ITIL 4 Specialist High Velocity IT (HVIT) training course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations.

The ITIL 4 Specialist High Velocity IT (HVIT) training course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

The ITIL 4 Specialist High Velocity IT (HVIT) course is aimed at IT Managers and IT Practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.

If you would like a full understanding of the core materials, then attendance on our ITIL Managing Professional module training courses is mandatory.

Purple Griffon have created a series of free one-hour overviews for each ITIL® 4 training course to help explain what the course covers and an insight to the format and content.

We hope that this will help you to make a decision whether to transition from ITIL® V3 certifications to ITIL® 4 or not.

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Course Overview

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.

Prices from £1095

Exam Included

3 Days

£1295Excl. VAT

Course Outline

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training course comprises of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

Digital organisation
High-velocity IT
Digital transformation
IT transformation
Digital product
Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

Valuable investments – strategically innovative and effective application of IT
Fast development - quick realisation and delivery of IT services and IT-related products
Resilient operations - highly resilient IT services and IT-related products
Co-created value - effective interactions between service provider and consumer
Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

The four dimensions of service management
The ITIL service value system
The service value chain
The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

Ethics
Safety culture
Lean culture
Toyota Kata
Lean / Agile / resilient / continuous
Service-dominant logic
Design thinking
Complexity thinking

3.2 Know how to use the following principles, models and concepts:

Ethics
Safety culture
Lean culture
Toyota Kata
Lean / Agile / resilient / continuous
Service-dominant logic
Design thinking
Complexity thinking

How the above contribute to:

Help get customers’ jobs done
Trust and be trusted
Continually raise the bar
Accept ambiguity and uncertainty
Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

Portfolio management
Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

Architecture management
Business analysis
Deployment management
Service validation and testing
Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

Availability management
Capacity and performance management
Monitoring and event management
Problem management
Service continuity management
Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

Relationship management
Service design
Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

Information security management
Risk management

Description

The purpose of the ITIL 4 Specialist High Velocity IT (HVIT) qualification is to provide you with an understanding of the ways in which digital organisations and digital operating models function in high-velocity environments, focusing on rapid delivery of products and services to obtain maximum value. It will give you the knowledge of working practices such as Agile and Lean, and technical practices and technologies such as The Cloud, Automation and Automatic Testing.

About the Course

This ITIL 4 Specialist training course covers the who of the Service Value System from an Agile and Lean perspective and is effectively ITIL on steroids.

Who Should Attend

The ITIL 4 Specialist High Velocity IT (HVIT) is suitable for:

Professionals continuing their journey In IT Service Management (ITSM)
ITSM Managers or aspiring ITSM Managers
IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
Existing ITIL qualification holders like Project Managers wishing to develop their knowledge

Materials Provided

Purple Griffon will provide you with full ITIL 4 Specialist High Velocity IT (HVIT) course materials including:

Pre-reading
A Full Course Manual
The Official TSO ITIL 4 Handbook
Handouts
Mock-Examination
Exercises

Organisational Benefits

The organisational benefits of this ITIL 4 Specialist High Velocity IT (HVIT) course includes:

Trained staff with an understanding of Service Management is a digital organisation
Improved performance
Increased efficiencies

Individual Benefits

The personal benefits of this ITIL 4 Specialist High Velocity IT (HVIT) course includes:

Up to date knowledge of the latest version of Service Management 'Best Practice
An understanding of how to implement Service Management is a digital organisation
Improved career prospects
Greater job satisfaction

Prerequisites

The ITIL 4 Foundation certificate is the prerequisite for the ITIL 4 Specialist High Velocity IT training course.

Prereading

There is no pre-reading prior to attending the ITIL 4 Specialist High Velocity IT (HVIT) training course, however revision of your ITIL 4 Foundation level materials would be useful to re-enforce your existing level of knowledge of ITIL 4.

Exam Overview

The ITIL 4 Specialist High Velocity IT (HVIT) examination will comprise of:

Duration: 90 minutes, closed book
Number of questions: 40
Marks: Each question is worth 1 mark. There are 40 marks available.
There is no negative marking.
Pass mark: is 70% or higher – 28/40 marks or above

The ITIL 4 Specialist High Velocity IT (HVIT) exam is normally held at the end of the classroom course (normally 3pm) and is organised by the AXELOS Examination Institute partner, PeopleCert

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no professional qualification credits attached to the ITIL 4 Specialist High Velocity IT (HVIT) Certificate.

Qualifications

ITIL 4 Specialist High Velocity IT Certification

Next Steps

The ITIL 4 qualification scheme includes the following training courses:

ITIL® 4 Foundation
ITIL® 4 Specialist Create, Deliver & Support - CDS
ITIL® 4 Specialist Drive Stakeholder Value - DSV
ITIL® 4 Specialist High Velocity IT - HVIT
ITIL® 4 Strategist Direct, Plan & Improve - DPI
ITIL® 4 Leader Digital & IT Strategy - DITS
ITIL® 4 Managing Professional Transition Module - MPT
ITIL® 4 Managing Professional - MP
ITIL® 4 Strategic Leader - SL

Did you know that recertification from ITIL V3 Foundation to ITIL V4 Foundation gives professionals:

Latest guidance on ITIL and IT Service Management
The ability to continue the learning and certification journey when the scheme changes
The knowledge needed to begin changing the way they and their teams work

Conclusion

Congratulations! If you pass the ITIL 4 Specialist High Velocity IT exam, then you will be awarded the ITIL 4 Specialist High Velocity IT certification. Your next steps should be the other ITIL 4 Managing Professional training courses.