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IT Quality Foundation Training Course

IT Quality Foundation


Course participants will gain knowledge of IT quality terms and how quality can be measured and tracked over time in an unbiased, objective way.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
1 Day
£695Excl. VAT

Course Outline

  • IT Quality Measurement – motivations
  • Previous IT quality models
  • Architectural design of holistic IT quality assessment
  • IT QUALITY INDEX – model, principles, IT quality definition
  • Quality domains, dimensions, attributes
    • Business/customers
    • Human assets
    • Services
    • Processes
    • Tools
    • Appearance
  • IT Quality Index assessment – planning, method of assessment
  • Analysis and processing
  • Interpreting results, creating management summary, result presentation
  • Value to business
  • Test – 60 minutes


This course provides an introductory overview to the IT Quality Index framework. It details the need for a holistic approach to IT quality and compares the new IT quality assessment with the operational ways of assessment with a focus on specific areas.

About the Course

This is a one-day Foundation course.

Who Should Attend

All IT professionals including team leaders, CIOs, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads and Supervisors.

This course is targeted to candidates aiming to become Certified IT Quality Professionals – CITQP, Accredited IT Quality Experts – AITQE or Accredited IT Quality Trainers where the IT Quality Index Foundation certificate is a pre-requisite

Materials Provided

  • Full IT Quality Foundation Materials
  • Highly Skilled & Knowledgeable Tutors
  • Refreshments

Organisational Benefits

This qualification represents an overview of the IT Quality Index framework and the concept of quantifying the quality of IT into a management focused form. Course participants will gain knowledge of IT quality terms, how a new approach to strategic level quality assessments can improve the relationship between IT and the business through the alignment of differing perspectives into a single, objective view on the overall level of IT quality.

Individual Benefits

Participants will learn the value of knowing the IT quality level, how the measurement of IT quality is organised, how outputs are processed and how the benchmarking of quality can be done.


ITIL® Foundation certificate is highly recommended, however, not essential.


There is no prereading associated with the IT Quality Foundation training session.

Exam Overview

Test – 60 minutes, writing answers to 6 questions (thesis)

Exam Type

Classroom Exam

Professional Development Units - PDUs

Quality management QUMG 3-4, Quality assurance QUAS 3-4


Quality management QUMG 3-4, Quality assurance QUAS 3-4


Successful candidates will gain Certified IT Quality Professional – CITQP certification. Certification means confirmation of the understanding of the fundamentals of a holistic approach to IT quality has been reached. A certification that proves the knowledge of how to answer “How Good Is Your IT?”

IT Quality Foundation Course Dates

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