Learn The Core Principles Of ITIL® 4 With Our 3-Day ITIL® 4 Foundation Virtual Training Course! Start Your ITIL® 4 Certification Journey Today. Learn more

Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

You will learn the value of knowing the IT quality level, how the measurement of IT quality is organised, how outputs are processed and how the benchmarking of quality can be done.

Our IT Quality Foundation training course will cover the following topics:

  • IT Quality Measurement – motivations
  • Previous IT quality models
  • Architectural design of holistic IT quality assessment
  • IT Quality Index – model, principles, IT quality definition
  • Quality domains, dimensions, attributes
  • Business/customers
  • Human assets
  • Services
  • Processes
  • Tools
  • Appearance
  • IT Quality Index assessment – planning, method of assessment
  • Analysis and processing
  • Interpreting results, creating management summary, result presentation
  • Value to business
  • Test – 60 minutes

Our IT Quality Foundation training course is suitable for:

  • IT Managers
  • Team Leaders
  • IT Quality Managers
  • CIOs

Our IT Quality Foundation training course is targeted to individuals aiming to become Certified IT Quality Professionals – CITQP, Accredited IT Quality Experts – AITQE or Accredited IT Quality Trainers.

Our IT Quality Foundation training course includes the following:

  • Full Digital Course Materials
  • IT Quality Foundation Examination

The ITIL® 4 Foundation certificate is highly recommended.

There is no recommended reading associated with our IT Quality Foundation training course.

IT Quality Foundation Examination:

The IT Quality Foundation examination is taken over 60 minutes. You will write answers to 6 questions (thesis).

Proctored Exam
IT Quality Foundation Certificate

Our two-day IT Quality Expert training course will provide expert level knowledge of the IT Quality Index framework.

Our IT Quality Expert training course will explain how to communicate the benefits of having knowledge of IT quality to executives and internal IT teams.

You will understand the processes of assessment, data processing, benchmarking and presentation to IT and business executives.

Our IT Quality Foundation training course presents an overview of the IT Quality Index Framework - concept of quantification quality of IT into management comprehensive form.

IT Quality Foundation FAQS

Our IT Quality Foundation training course is delivered over one day.


IT Quality Foundation Course Dates

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager