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IT Availability Management Masterclass Training Course

How To Get Started With Availability Management


In this highly intensive one day Masterclass we will be going back to basics to understand what 'availability' and 'unavailability' actually mean. We will be looking at the business perspective and giving you the ability to return to your organisation with the increased knowledge, confidence and hopefully enthusiasm to make a huge difference to your organisations capability to manage service availability.

The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Syllabus

  • How to get started with Availability Management
  • Understanding the customer and user perspective
  • Measuring availability
  • The Availability Management process down to activity level
  • Process interfaces and dependencies
  • The Availability plan
  • Techniques and methods
  • Roles and responsibilities
  • The technology
  • An implementation/improvement roadmap
  • Metrics, KPIs and reporting
  • How to communicate the benefits
  • Ongoing continual service improvement
  • Current and future challenges
  • Learning Outcomes

    All IT departments realise that improving the level of availability of IT services to the requirement, however many struggle to understand how availability is actually delivered let alone understand how to improve it cost effectively. In many organisations there is still a mismatch between what the customer wants and what the customer needs, and between what the customer needs and what the customer actually gets.

    Who Should Attend

    If you want to gain a better understanding of the Availability Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.

    What's Included

    Course manuals and hand-outs provided

    Entry-Level Requirements

    There are no prerequisites that needs to be completed for this course.

    Recommended Reading

    Not applicable

    Exam Information

    Not applicable

    Exam Type

    No Exam


    Not applicable

    What's Next

    Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.

    Additional Information

    An excellent one-day summary of the Availability Management area.

    IT Availability Management Masterclass Course Dates

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