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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

All IT departments realise that improving the level of availability of IT services to the requirement, however many struggle to understand how availability is actually delivered let alone understand how to improve it cost effectively.

In many organisations there is still a mismatch between what the customer wants and what the customer needs, and between what the customer needs and what the customer actually gets.

Our IT Availability Management Masterclass will cover the following topics:

  • How to get started with Availability Management
  • Understanding the customer and user perspective
  • Measuring availability
  • The Availability Management process down to activity level
  • Process interfaces and dependencies
  • The Availability plan
  • Techniques and methods
  • Roles and responsibilities
  • The technology
  • An implementation/improvement roadmap
  • Metrics, KPIs and reporting
  • How to communicate the benefits
  • Ongoing continual service improvement
  • Current and future challenges

Our IT Availability Management Masterclass is suitable for anyone who would like a better understanding of the Availability Management process.

Our IT Availability Management Masterclass includes digital course manuals and hand-outs.

There are no formal entry-level requirements for our IT Availability Management Masterclass.

There is no recommended reading associated with our IT Availability Management Masterclass.

There is no formal examination or certificate associated with our IT Availability Management Masterclass.

No Exam
No Certificate

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

Availability Management is the heart of IT Service Management (ITSM) as it has the greatest responsibility in determining IT service value.

FAQS

Our IT Availability Management Masterclass training course is delivered over one day.

INFORMATION

IT Availability Management Masterclass Course Dates

There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager