In this highly intensive one day Masterclass we will be going back to basics to understand what 'availability' and 'unavailability' actually mean. We will be looking at the business perspective and giving you the ability to return to your organisation with the increased knowledge, confidence and hopefully enthusiasm to make a huge difference to your organisations capability to manage service availability.
The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.
All IT departments realise that improving the level of availability of IT services to the requirement, however many struggle to understand how availability is actually delivered let alone understand how to improve it cost effectively. In many organisations there is still a mismatch between what the customer wants and what the customer needs, and between what the customer needs and what the customer actually gets.
If you want to gain a better understanding of the Availability Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.
Course manuals and hand-outs provided
There are no prerequisites that needs to be completed for this course.
Not applicable
Not applicable
An excellent one-day summary of the Availability Management area.
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