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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

You may only get one attempt at getting Service Asset and Configuration Management right, so it is vitally important that you fully understand your organisational requirements for holding configuration data, the benefits it will bring to your organisation, and how to create and maintain a CMDB/CMS and then maintain it long term.

If you attend no other training course this year, you must attend our IT Service Asset & Configuration Management Masterclass. A CMDB should be the foundation on which you build all of your other service management processes, not a bolt-on or an afterthought.

Our IT Service Asset & Configuration Management Masterclass will cover the following topics:

  • What is Service Asset and Configuration Management
  • What are the benefits of having a CMDB / CMS
  • The Service Asset and Configuration Management process down to activity level
  • The importance of planning and design
  • Process interfaces and dependencies, especially Change Management
  • Techniques and methods we can use to manage the CMDB
  • Roles and responsibilities
  • The technology
  • An implementation roadmap
  • Status Accounting – The CI lifecycle
  • Metrics, KPIs and reporting
  • Keeping the CMDB up to date
  • Verification and Audit
  • How to communicate the benefits
  • Implementation
  • Ongoing continual service improvement
  • Current and future challenges

Our IT Service Asset & Configuration Management Masterclass is suitable for anyone who would like a better understanding of the Service Asset and Configuration Management process.

Our IT Service Asset & Configuration Management Masterclass includes digital course manuals and hand-outs.

There are no formal entry-level requirements for our IT Service Asset & Configuration Management Masterclass.

There is no recommended reading associated with our IT Service Asset & Configuration Management Masterclass.

There is no formal examination or certificate associated with our IT Service Asset & Configuration Management Masterclass.

No Exam
No Certificate

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

Our IT Service Asset & Configuration Management Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.

FAQS

Our IT Service Asset & Configuration Management Masterclass training course is delivered over one day.

INFORMATION

IT Service Asset & Configuration Management Masterclass Course Dates

Course date
Course Date

Course location
Location

Now only £245 + VAT

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager