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IT Service Asset & Configuration Management Masterclass Training Course

How To Get Started With Service Asset & Configuration Management


Most organisations are unlikely to have a Configuration Management Database (CMDB) in place let alone a Configuration Management System (CMS). Many organisations struggle with the sheer complexity and never get started, others start and then fail to maintain accuracy so people lose confidence. In this highly intensive and interactive one day Masterclass we will discuss everything to do with Service Asset and Configuration Management from design and development through to implementation and improvement.

The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Syllabus

During this course, we will take a closer look at:

  • What is Service Asset and Configuration Management
  • What are the benefits of having a CMDB / CMS
  • The Service Asset and Configuration Management process down to activity level
  • The importance of planning and design
  • Process interfaces and dependencies, especially Change Management
  • Techniques and methods we can use to manage the CMDB
  • Roles and responsibilities
  • The technology
  • An implementation roadmap
  • Status Accounting – The CI lifecycle
  • Metrics, KPIs and reporting
  • Keeping the CMDB up to date
  • Verification and Audit
  • How to communicate the benefits
  • Implementation
  • Ongoing continual service improvement
  • Current and future challenges

Learning Outcomes

You may only get one attempt at getting Service Asset and Configuration Management right, so it is vitally important that you fully understand your organisational requirements for holding configuration data, the benefits it will bring to your organisation, and how to create and maintain a CMDB/CMS and then maintain it long term.

If you attend no other training course this year you must attend this one. A CMDB should be the foundation on which you build all of your other service management processes, not a bolt-on or an afterthought.

Who Should Attend

If you want to get a better understanding of the Service Asset and Configuration Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.

What's Included

Course manual and hand-outs provided

Entry-Level Requirements

Not applicable

Recommended Reading

None required

Exam Information

Not applicable

Exam Type

No Exam


Not applicable

What's Next

Why not consider the ITIL® Foundation course as your next step? Or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.

Additional Information

An excellent one-day summary of the Service Asset & Configuration Management area.

IT Service Asset & Configuration Management Masterclass Course Dates

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IT Service Asset & Configuration Management Masterclass

Virtual Classroom
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