Service Asset & Configuration Management Masterclass

You may only get one attempt at getting Service Asset and Configuration Management right, so it is vitally important that you fully understand your organisational requirements for holding configuration data, the benefits it will bring to your organisation, and how to create and maintain a CMDB/CMS and then maintain it long term.

If you attend no other training course this year, you must attend our IT Service Asset & Configuration Management Masterclass. A CMDB should be the foundation on which you build all of your other service management processes, not a bolt-on or an afterthought.

Our IT Service Asset & Configuration Management Masterclass will cover the following topics:

• What is Service Asset and Configuration Management
• What are the benefits of having a CMDB / CMS
• The Service Asset and Configuration Management process down to activity level
• The importance of planning and design
• Process interfaces and dependencies, especially Change Management
• Techniques and methods we can use to manage the CMDB
• Roles and responsibilities
• The technology
• An implementation roadmap
• Status Accounting – The CI lifecycle
• Metrics, KPIs and reporting
• Keeping the CMDB up to date
• Verification and Audit
• How to communicate the benefits
• Implementation
• Ongoing continual service improvement
• Current and future challenges

Our IT Service Asset & Configuration Management Masterclass is suitable for anyone who would like a better understanding of the Service Asset and Configuration Management process.

Our IT Service Asset & Configuration Management Masterclass includes digital course manuals and hand-outs.

There are no formal entry-level requirements for our IT Service Asset & Configuration Management Masterclass.

There is no recommended reading associated with our IT Service Asset & Configuration Management Masterclass.

There is no formal examination or certificate associated with our IT Service Asset & Configuration Management Masterclass.

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

Our IT Service Asset & Configuration Management Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.