IT Service Asset & Configuration Management Masterclass Training Course

How To Get Started With Service Asset & Configuration Management

Overview

Most organisations are unlikely to have a Configuration Management Database (CMDB) in place let alone a Configuration Management System (CMS). Many organisations struggle with the sheer complexity and never get started, others start and then fail to maintain accuracy so people lose confidence. In this highly intensive and interactive one day Masterclass we will discuss everything to do with Service Asset and Configuration Management from design and development through to implementation and improvement.

The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.

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Course Overview

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.

Course Dates

Exam Not Included

1 Day

£245Excl. VAT

Course Syllabus

During this course, we will take a closer look at:

What is Service Asset and Configuration Management
What are the benefits of having a CMDB / CMS
The Service Asset and Configuration Management process down to activity level
The importance of planning and design
Process interfaces and dependencies, especially Change Management
Techniques and methods we can use to manage the CMDB
Roles and responsibilities
The technology
An implementation roadmap
Status Accounting – The CI lifecycle
Metrics, KPIs and reporting
Keeping the CMDB up to date
Verification and Audit
How to communicate the benefits
Implementation
Ongoing continual service improvement
Current and future challenges

Learning Outcomes

You may only get one attempt at getting Service Asset and Configuration Management right, so it is vitally important that you fully understand your organisational requirements for holding configuration data, the benefits it will bring to your organisation, and how to create and maintain a CMDB/CMS and then maintain it long term.

If you attend no other training course this year you must attend this one. A CMDB should be the foundation on which you build all of your other service management processes, not a bolt-on or an afterthought.

Who Should Attend

If you want to get a better understanding of the Service Asset and Configuration Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.

What's Included

Course manual and hand-outs provided

Entry-Level Requirements

Not applicable

Exam Information

Not applicable

Exam Type

No Exam

Qualifications

Not applicable

What's Next

Why not consider the ITIL® Foundation course as your next step? Or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.