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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our IT Transition Planning & Support Masterclass will teach you the basic concepts to understand what Service Transition really means.

It will focus on how to achieve the key objectives of Transition Planning and Support and make a huge difference to your organisations capability to manage successful service transitions.

Our IT Transition Planning & Support Masterclass will cover the following topics:

  • The key requirements for effective Service Transition
  • Basic concepts
  • The importance of Planning
  • Key Support activities
  • The Service Design Package
  • Transition Planning and Support process objectives
  • The Transition Planning and Support process down to activity level
  • Transition Policies
  • Process interfaces and dependencies
  • Change Management
  • Release & Deployment Management
  • Methods and techniques
  • Roles and responsibilities
  • Stakeholder involvement
  • Resource coordination
  • The technology
  • An implementation/improvement roadmap
  • Metrics, KPIs and reporting
  • How to communicate the benefits
  • Ongoing continual service improvement
  • Overcoming current and future challenges

Our IT Transition Planning & Support Masterclass is ideal for people who are working, or want to work, within the change management area of an organisation in order that they can understand the necessary activities that are undertaken.

Our IT Transition Planning & Support Masterclass includes digital course manuals and hand-outs.

There are no formal entry-level requirements for our IT Transition Planning & Support Masterclass.

There is no recommended reading associated with our IT Transition Planning & Support Masterclass.

There is no formal examination or certificate associated with our IT Transition Planning & Support Masterclass.

No Exam
No Certificate

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

Our IT Transition Planning & Support Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists.

FAQS

Our IT Transition Planning & Support Masterclass training course is delivered over one day.

INFORMATION

IT Transition Planning & Support Masterclass Course Dates

There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager