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IT Change Management Workshop Training Course

A Practical Change Management Workshop based on ITIL Best Practice


Our 2 day Change Management workshop covers all aspects of Change Management, from how it is implemented through to how it can be improved. It has a practical aspect to embed Best Practice in terms of methods and techniques for Change Management.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
2 Days
£495Excl. VAT

Course Outline

The 2 day Change Management Workshop consists of:

Day 1

  • Introduction to Service Management
  • Introduction to Change Management
  • Impact, Urgency and Priority
  • Categorizing the Risk
  • Resource Assessment
  • Change Evaluation
  • Exercises throughout the day

Day 2

  • Change process (continued)
  • Key Performance Indicators and Metrics
  • Analysis of Change
  • Change Management activities in Service Operation Teams
  • Project Management and Change Management
  • Continual Service Improvement and Organisational Change
  • Exercises throughout the day


Our facilitated workshops are designed to bring your knowledge up to date with the very latest Best Practice for IT Change Management, whilst at the same time introduce you to techniques and methods for effectively and efficiently managing a Change Management function.

About the Course

The course is highly interactive and requires all delegates to participate in sharing experiences and challenges in their day to day role.

Who Should Attend

The Workshop is primarily designed for those who work within a Change Management function or those who require to develop a practical expertise in managing change.

Materials Provided

Comprehensive course materials are provided, including:

  • A course manual
  • Exercises
  • Handouts

Organisational Benefits

The organisational benefits include:

  • The ability to manage change effectively
  • Risks assessed and mitigated
  • Less failed change
  • Less rework
  • Fewer Incidents and Problems
  • Cost savings

Individual Benefits

Individual benefits include:

  • Acquisition of up to date skills
  • The ability to embed Best Practice
  • Practical skills
  • Less stress
  • Increase job satisfaction


Other than a willingness to participate and a basic level of IT knowledge there are no prerequisites.


Not applicable

Exam Overview

This workshop is not examinable

Exam Type

Classroom Exam

Professional Development Units - PDUs

Not applicable


No formal qualifications are associated with this Workshop

Next Steps

If you seek to gain a formal qualification in Change Management there are a number of options for you

  • BCS Certificate in Change Management
  • ITIL® Service Transition course
  • ITIL® Release, Control and Validation course

All three courses require you to hold an ITIL® Foundation Certificate


This is an excellent way to develop practical Change Management skills based on ITIL Best Practice

IT Change Management Workshop Course Dates

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