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BCS Foundation Award - Understanding The Problem And Implementing The Solution Training Course

Learn How An Organisation Works To Identify And Understand A Business Problem


BCS Membership Offer: If you do not hold a BCS certification and successfully pass the examination for this training course - you will be given one year's complementary BCS Membership. This offer is only valid for your first BCS qualification.

The BCS Foundation Award - Understanding The Problem And Implementing The Solution is designed for anyone wishing to gain an understanding of how an organisation works to identify and understand a business problem, and how it considers, selects, implements, and tests a solution.

This award focusses on the techniques required to solve a problem including the gathering of information, the application of business analysis, the identification of the root cause, and the processes through which a suitable solution can be identified, proposed and implemented. You will also be encouraged to consider the use of project planning to deliver the solution and to manage stakeholders.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1095Excl. VAT

Course Outline

1. Defining The Problem

You will be able to:

1.1 Illustrate their understanding of the organisation in its current position.

1.2 Explain the value proposition.

1.3 Describe the process for gathering research.

1.4 Explain the concept of problem solving and recognise problem solving styles including proactive, reactive and forensics

2. Finding The Solution

You will be able to:

2.1 Explain problem solving steps and the approaches to the solution.

2.2 Describe the use of simulation modelling in finding the solution.

2.3 Explain the value in committing to a solution.

3. Implementing The Solution

You will be able to:

3.1 Explain the importance of a project plan when implementing a solution

3.2 Describe Stakeholder management.

3.3 Identify common Agile and DevOps techniques that can be used to implement the solution

4. Testing, Continual Improvement And Feedback

You will be able to:

4.1 Explain the importance of testing and continual evolution

4.2 Outline the process for evaluating the solution.

4.3 Outline the process for monitoring the solution.

4.4 Give examples of measuring success


This award sits within the Business Innovation area of the AI Foundation Pathway and gives you insight into the organisational processes that are vital for growth and continued business success.

You’ll develop your knowledge in:

  • Defining the problem
  • Finding the best solution
  • Implementing the solution
  • Testing, continual improvement and feedback

About the Course

Upon completion of The BCS Foundation Award - Understanding The Problem And Implementing The Solution, you will be able to demonstrate:

  • An understanding of how to define the problem
  • An understanding of how to find solutions
  • An understanding of how to Implement the solution
  • An understanding of the need for testing, continual improvement, and feedback

Who Should Attend

  • Digital leaders and professionals who may need to implement new solutions at an organisational level
  • Technology candidates looking to develop their knowledge and insight in ways of working to enable successful implementation

Materials Provided

  • BCS Foundation Award - Understanding The Problem And Implementing The Solution Materials
  • BCS Foundation Award - Understanding The Problem And Implementing The Solution Examination

Organisational Benefits

Organisations will benefit by:

  • Having staff that are aware of the capabilities of AI and how it can contribute to organisational success
  • Compete in an advanced technological future
  • Use AI to increase efficiency and reduce costs

Individual Benefits

Individuals will benefit by:

  • Having an up to date understanding of AI
  • Being able to identify opportunities to apply AI solutions
  • Being able to position themselves to take advantage of increased technology


There are no specific entry requirements for this award. However, some professional experience in a business or IT environment may be advantageous.


The following titles are suggested reading for anyone undertaking this award. You should be encouraged to explore other available sources.

Title: Business Analysis, 4th Edition

Author: Debra Paul, James Cadle, Malcolm Eva, Craig Rollason and Jonathan Hunsley

Publisher: BCS, The Chartered Institute for IT

Publication Date: July 2020

ISBN: 9781780175102

Exam Overview

Type: 16 Multiple Choice Questions, 2 Scenario Based Questions

Duration: 30 Minutes

Supervised: Yes

Open Book: No (no materials can be taken into the examination room)

Passmark: 13/20 (65%)

Delivery: Digital Format Only.

Exam Type

Proctored Exam

Professional Development Units - PDUs

This award contributes 4 credits towards the:

  • Foundation Certificate In AI (total credits required: 20)
  • Foundation Diploma In AI (total credits required: 36)


BCS Foundation Award - Understanding The Problem And Implementing The Solution

Next Steps

Other Business Innovation awards in the AI Foundation Pathway include:

BCS Foundation Award - How AI Can Support Your Organisation

BCS Foundation Award - How To Manage Risk


You will explore the processes involved, and the techniques and skills required, for an organisation to understand a problem before identifying, implementing and testing an effective solution.

BCS Foundation Award - Understanding The Problem And Implementing The Solution Course Dates

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