Experience Level Agreement (XLA®) Foundation Online

DURATION

180 Days

TYPE

Proctored Exam

PRICING

£595 + VAT

Buy Now

Trained 50k+ People

Over 100+ Countries

By Specialist Trainers

With Over 20 Years' Experience

Please Note: Full payment is required before you are granted access to our online training courses. After your order has been processed (up to 48 hours), you will receive an email containing the access URL, username and password. The duration of your access starts on the day your order is processed, so we encourage you to work through your online training course with this in mind.

Experience Level Agreement (XLA®) Foundation Online

WITH EXAMINATION:

£595 + VAT

Book Now

Enquire Now
Download Overview

Our Experience Level Agreement (XLA®) Foundation online training course will teach you the purpose, principles, value and best practices of Experience Management (XM) and Experience Level Agreement (XLA®).

Our Experience Level Agreement (XLA®) Foundation online training course will teach you to be proficient in the following:

Understand and recall the purpose of Experience Level Agreement (XLA®).
Understand and recall why Experience Level Agreement (XLA®) is important.
Understand and recall what the XLA® value drivers are.
Understand and recall the five D's, their purpose and how to utilise them within the experience management journey.

Our Experience Level Agreement (XLA®) Foundation online training course syllabus will cover the following:

Section 1: Introduction to Experience Management and XLA®.

1.1. What is Experience Level Agreement (XLA®) Foundation?
1.2. Why is Experience Level Agreement (XLA®) Foundation important?
1.3. XLA® value drivers.

Section 2: The Experience Management Journey.

2.1. The 5 D's:

Define.
Discover.
Dream.
Design.
Deliver.

Section 3: Define.

3.1. Scope.
3.2. Commitments.
3.3. Purpose.
3.4. Positioning.
3.5. BHAG.

Section 4: Discover.

4.1. Experience.
4.2. Collaboration.
4.3. Business impact.

Section 5: Dream.

5.1. Ambition per organisation.
5.2. Ambition per service.
5.3. Gap analysis.
5.4. Roadmap.

Section 6: Design.

6.1. Experience.
6.2. Method.
6.3. Collaboration.
6.4. XLA®.
6.5. Experience Management Office (XMO).

Section 7: Deliver.

7.1. Taskforce.
7.2. Governance.
7.3. Tooling.
7.4. Reporting.

Our Experience Level Agreement (XLA®) Foundation online training course will benefit several individuals and organisations. Including but not limited to:

Service Delivery Professionals.
Customer Experience (CX) Professionals.
Employee Experience (EX) Specialists.
Quality Assurance and Performance Management Teams.
Business Leaders and Executives.
Consultants and Advisors.
Entrepreneurs and Start-ups.
Anyone involved in managing or improving service delivery, customer experiences, or employee experiences within an organisation stands to benefit from our Experience Level Agreement(XLA®) Foundation training course.

Our Experience Level Agreement (XLA®) Foundation online training course includes the following:

Interactive Lessons With Audio
180 Days Access To The Online Training Portal
Quizzes

To take the Experience Level Agreement (XLA®) Foundation online training course, you will need a device that has a stable connection the the internet.

There are no entry-level requirements for our Experience Level Agreement (XLA®) Foundation online training course.

There is no recommended reading for our Experience Level Agreement (XLA®) Foundation online training course.

Experience Level Agreement Foundation (XLA®) Examination:

Duration: 60 minutes
Format: Online
Questions: 40
Question type: Multiple choice
Open/closed book: Open
Passing grade: 80% (32 of 40)

Proctored Exam

Experience Level Agreement (XLA®) Foundation Certificate

You may enjoy our three-day ITIL® 4 Foundation training course.

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses. Our ITIL® 4 Foundation training course is the starting point for the ITIL4 training pathway.

Our Experience Level Agreement (XLA®) Foundation online training course offers several benefits to individuals and organisations. Including but not limited to:

Improved Customer Satisfaction: By understanding and implementing Experience Level Agreement (XLA®) Foundation principles, organisations can deliver better experiences to their customers, leading to increased satisfaction and loyalty.
Enhanced Employee Engagement: Experience Level Agreement (XLA®) Foundation training can empower employees with the tools and knowledge to prioritise user experiences.
Data-Driven Decision Making: Experience Level Agreement (XLA®) Foundation training equip professionals with the skills to collect, analyse, and interpret data related to user experiences, enabling informed decision-making and continuous improvement initiatives.
Competitive Differentiation: Organisations that prioritise user experiences through Experience Level Agreement (XLA®) Foundation training can differentiate themselves from competitors, leading to increased market share and revenue growth.
Increased Operational Efficiency: By setting clear expectations and targets for user experiences, our Experience Level Agreement (XLA®) Foundation training course can help streamline processes, reduce inefficiencies, and optimise resource allocation within organisations.
Risk Mitigation: Experience Level Agreement (XLA®) Foundation methodologies enable organisations to proactively identify and address potential issues or gaps in user experiences.
Adaptability and Innovation: Experience Level Agreement (XLA®) Foundation training fosters a culture of continuous improvement and innovation within organisations, encouraging experimentation, creativity, and agility in response to evolving customer needs.
Long-Term Business Success: Ultimately, Experience Level Agreement (XLA®) Foundation training contributes to long-term business success by driving customer loyalty, employee satisfaction, and organisational effectiveness, resulting in sustained growth and profitability over time.

Why Choose Us?

Become Certified At Your Own Pace

Our online training courses come with 180 days access and there is the option to extend your access for an additional charge.

Track Your Own Learning Progress

You can keep track of your own progression throughout your online training course and ensure continuous improvement.

Hands-On Support & Training Advice

Our Training Experts are always on hand to help you with any questions which may arise on your learning journey.

Learn From Your Mobile Device

Our online training courses be viewed on your mobile device or iPad; with internet access, you can learn on the go or on your lunch break.

Reviews

Purple Griffon recently delivered 2 service management courses for the MOD and we all found it to be a very positive experience. The Company is very professional, with extremely knowledgeable and experienced trainers, who have real world skills.

Garry Jones - Procurement Manager, MOD

It was a beast of a course but very rewarding. Thanks for the assistance around the booking - the customer service was excellent. I no longer have to hide behind my project management team and can say loud and proud I am a PRINCE2® practitioner!

Matthew Slater - Service Delivery Manager, InTechnology

The training was organised well, administrative help was quick and relevant which made the information gathering and training preparations fast & easy. The trainer was knowledgeable and experienced. We’ve received very good feedback.

Karolina Manka - Training Specialist, Accenture

I passed! which I must admit was 100% down to your trainer Bob. He gave us enough stories and tips to get me through it and sometimes the stories sink in better than anything else. Thanks again, I'd definitely use your company again because of him.

Tracy Iqbal - IT Assistant, MacRoberts

Feedback from staff has been positive and you have helped us to effectively embed the ITIL® framework into our working processes and achieve key organisational goals. We look forward to continuing with rest of our ITIL® courses throughout the year.

Max Khalid - ITSM Specialist, London Programme for IT

I have self-funded several courses with Purple Griffon, and passed all of my exams to gain ITIL® Expert accreditation. This wouldn't have been possible without the help from the team and tutors. This makes Purple Griffon my first choice of training provider.

Sarah Jamieson - Individual , Self-Funded

Excellent course material and exercises and discussion facilitate learning in the classroom. Managed to pass all exams of courses taken with Purple Griffon! And I believe on this latest course a 100% pass rate from all delegates on the course!

Rob James - Individual, Self-Funded

Great company and Steve is a really knowledgeable guy as well!

Maurits Van Der Plas - Director, Van Haren Learning Solutions

I could not find any other training exclusively focused on the IT SDM roles and responsibilities elsewhere, making this course possibly the best IT SDM training in the world! I consider this course among the top courses I've had the pleasure of attending.

Michael Hilliker - IT Branch, Gouvernement Du Canada

The free "Introduction To The World Of The Service Desk" provided a great insight into the world of IT Service Management. Excellent slides.

Chinonyerem Mpamah - Learner, Self-Funded

I have been using Purple Griffon since 2013 after taking a course with another company and didn't receive the best experience. Since 2013 I haven't used anyone else. Excellent courses and very personable trainers and high pass rates.

Terry Wilder - Learner, Self-Funded

The Purple Griffon E-Learning study material is very complete, and prepared me for the exam in an excellent way. I am happy to have used the Purple Griffon material and I am planning to do so again in the near future.

Louis Rademaker - Learner, Self-Funded

I've taken classroom training via Purple Griffon and their exceptional team on several occasions. In my case it has been ITIL® based and I can only recommend their services.

David Barrow - Learner, Self-Funded

From what I see the course for CDS is well organised and staff that prepared the materials are really looking for their students to pass the exam with good marks. I wish that whenever I need extra help the staff will help me immediately

Fawaz Yelda - Professional, Control Risks

I got studying material from Purple Griffon and the quality is more than good. Good work!

Sergio Enriquez - Learner, Self-Funded

Very good training provider and the instructor was very knowledgeable

Nigel Rooms - Professional, CDW

Great training - passed my ITIL® exam!

Luca Bakshi - Technical Analyst, Trayport

I found the ITIL® 4 Foundation online training course very good and easy to follow. I think good values.

Keith Brain - Individual, Self-Funded

The Digital Twins Basics Online Workshop (60 Minutes) was simple and the content was easy to understand.

Titilayo Iya Y - Individual, Self-Funded

Experience Level Agreement (XLA®) Foundation Online FAQS

Experience Level Agreements (XLAs) are a framework used by organisations to measure and improve the overall experience of end-users or customers, going beyond traditional Service Level Agreements (SLAs). While SLAs focus on technical performance metrics like uptime or response times, XLAs concentrate on how services impact the user's experience, satisfaction, and engagement. These agreements emphasise the quality of the experience from the user’s perspective, aligning IT services with business outcomes and human-centered metrics such as user satisfaction, productivity, and emotional response.