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ITIL® 4 Foundation Training Course

Introduces You To The Latest & Most Advanced ITIL® 4 Framework


ITIL® 4 Foundation Level Training Course

ITIL® 4 is the latest iteration of the IT Service Management (ITSM) Best Practice guidance, which has been refreshed for 2018/2019.

The complete certification scheme information from ITIL® 4 Foundation to ITIL® 4 Master Levels will be updated when it is released from AXELOS Global Best Practice.

The ITIL® 4 Foundation training course and examination was released in March 2019. Since then, we have run hundreds of exams both on-site, online and via our public schedule of ITIL® 4 classroom courses.

The ITIL® 4 Managing Professional (ITIL® MP) and ITIL®4 Strategic Leader intermediate modules are now also available. The ITIL® 4 Foundation course is a pre-requisite for these intermediate levels.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£995Excl. VAT

Course Outline

The ITIL® Foundation level training course will cover the following ITIL® management areas:

1. Understand the key concepts of service management

1.1 Recall the definition of:

• Service
• Utility
• Warranty
• Customer
• User
• Service management
• Sponsor

    1.2 Describe the key concepts of creating value with:

    • Cost
    • Value
    • Organization
    • Outcome
    • Output
    • Risk
    • Utility
    • Warranty

      1.3 Describe the key concepts of service relationships:

      • Service offering
      • Service relationship management
      • Service provision
      • Service consumption

        2. Understand how the ITIL® 4 guiding principles can help an organization adopt and adapt service management

        2.1 Describe the nature, use and interaction of the guiding principles

        2.2 Explain the use of the guiding principles

        • Focus on value
        • Start where you are
        • Progress iteratively with feedback
        • Collaborate and promote visibility
        • Think and work holistically
        • Keep it simple and practical
        • Optimize and automate

          3. Understand the four dimensions of service management

          3.1 Describe the four dimensions of service management:

          • Organizations and people
          • Information and technology
          • Partners and suppliers
          • Value streams and processes

            4. Understand the purpose and components of the ITIL® 4 service value system

            4.1 Describe the ITIL® 4 service value system

            5. Understand the activities of the service value chain, and how they interconnect

            5.1 Describe the interconnected nature of the service value chain and how this supports value streams

            5.2 Describe the inputs, outputs, and purpose of each value chain activity:

            • Plan
            • Improve
            • Engage
            • Design & transition
            • Obtain/build
            • Deliver & support

              6. Know the purpose and key terms of 15 ITIL® 4 practices

              6.1 Recall the purpose of the following ITIL® 4 practices:

              • Information security management
              • Relationship management
              • Supplier management
              • IT asset management
              • Monitoring and event management
              • Release management
              • Service configuration management
              • Deployment management
              • Continual improvement
              • Change control
              • Incident management
              • Problem management
              • Service request management
              • Service desk
              • Service level management

                6.2 Recall definitions of the following ITIL® 4 terms:

                • Availability
                • IT asset
                • Event
                • Configuration item
                • Change
                • Incident
                • Problem
                • Known error

                  7. Understand 7 ITIL® 4 practices

                  7.1 Explain the following ITIL® 4 practices in detail, including how they fit within the service value chain:

                  • Continual improvement, including the continual improvement model
                  • Change control
                  • Incident management
                  • Problem management
                  • Service request management
                  • Service desk
                  • Service level management


                    Our three-day ITIL® 4 Foundation training course will enable you to understand a new way to look at IT Service Management (ITSM) through a Service Value System (SVS).

                    ITIL® Relevance

                    ITIL® is used by millions of professionals globally. Businesses are built on the ITIL® framework. Every year, organizations all over the world invest heavily in adopting and adapting the ITIL® 4 Foundation into their business practices and up-skilling their staff with ITIL® 4 qualifications.

                    AXELOS Global Best Practice have performed extensive research among a diverse group of stakeholders, and it has shown that the ITIL® framework is fundamental to organizations, it enables transformation and helps them to realize value.

                    AXELOS Global Best Practice understand the need for a smooth transition from ITIL® V3 to ITIL® 4 and recognize the need to ensure that your investment in the ITIL® 4 framework continues to drive and enhance your organization's performance.

                    Therefore, you can feel reassured that ITIL® 4 has been created to be compatible with the current ITIL® certification scheme. All existing ITIL® qualifications will remain valid until the following update and all credits gained will help you continue your ITIL® journey in the new certification scheme.

                    The core fundamentals and key concepts of ITIL® will still be as relevant to you and your business as they are today following the release of ITIL® 4. This next evolution of ITIL® is a transition from an organization’s existing investment in ITIL® and its way of working to a faster, more flexible, and adaptive approach.

                    ITIL® Certifications

                    ITIL® 4 will help your organization to navigate through the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale.

                    The Fourth Industrial Revolution is marked by emerging technology in fields like robotics, Artificial Intelligence (AI), nanotechnology, quantum computing, biotechnology, The Internet of Things (IoT), 3D printing, autonomous vehicles and so much more.

                    The ITIL® 4 Foundation framework will provide you with a practical and flexible basis to support your organization on your journey into the new digital transformation by helping you align your human, digital and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

                    With the release of ITIL® 4, the context of ITIL® is now much bigger and emphasizes on the business and technology world, how it works today and how it will work in the future with Agile, DevOps and digital transformation.

                    ITIL® 4 will be way more relevant to Developers, practitioners, and your business through promoting a holistic view of delivering products and services. From ITIL® 4 Foundation level, ITIL® 4 will highlight the importance of collaboration, transparency automating where possible, and working holistically.

                    ITIL® 4 retains a lot of the core elements that makes the ITIL® framework so valuable to professionals and organizations today. We know that change is a constant state and organizations are struggling to navigate it. ITIL® 4 is the best practice, which will support your organization in navigating through ongoing change.

                    ITIL® 4 is the next iteration that incorporates all the very best features from ITIL® as it is known today and expands IT and Services to a new level, moving from traditional process lead delivery - ITIL® 4 supports faster, high quality and value driven delivery for you and your business.

                    ITIL® V3 Relevance

                    ITIL® V3 is more relevant than ever and is in demand globally by hundreds and thousands of IT Practitioners. The transition to ITIL® 4 will be smooth and all certifications will remain valid following the ITIL® 4 update and will still be recognized as valuable qualifications everywhere.

                    ITIL® 4 has evolved from ITIL® V3 and offers a practical and flexible transition, which will allow organizations to adopt the new ways of working required by the modern digital world. The new ITIL® 4 update is the result of feedback and insights from thousands of professionals and organizations like you.

                    The ITIL® 4 Foundation was developed and refined by a team of industry experts from around the world, including 150 content writer, reviewers, and contributors from the wider IT industry. AXELOS Global Best Practice has engaged a diverse range of people in the creation of ITIL® 4 and those in the group participated in pulse surveys, debates in a private community group and took active roles in reviewing the update.

                    AXELOS Limited brought together a top architecture team to collaborate on the development of ITIL® 4. You can watch the introductory videos via the Global ITIL® Development Group, and we will engage the Global ITIL® Development Group throughout development. Purple Griffon encourage anyone who is interested in the ITIL® 4 update to sign up to®-research.

                    ITIL® V3 Certifications

                    ITIL® V3 will continue to support organization and individuals to achieve optimal value from IT and Digital Services. ITIL® V3 will equip a service provider with a clear capability model, aligning them both to business strategy and customer needs.

                    ITIL® is a globally recognized framework, which provides comprehensive practical and proven guidance for establishing an IT Service Management (ITSM) system, encouraging consistency and continual improvement for organization using IT enabled services.

                    The ITIL® Best Practice framework provides a common language and tools that power collaboration with IT Teams to deliver values across the whole organization. ITIL® is the worldwide standard in Best Practice and is implemented by millions of Practitioners.

                    Did you know that it is also relied upon by 90% of the Financial Times Stock Exchange (FTSE) 500 to run their IT Operations?

                    The ITIL® V3 Foundation level gives a high-level overview and ITIL® V3 Practitioner level focuses on how to practically adopt and adapt the ITIL® framework, but if you are looking to demonstrate knowledge of the entire ITIL® scheme, then you should start to work through the intermediate credit system to earn the ITIL® Expert qualification.

                    My ITIL® 4 Subscription

                    We are excited to announce that if you decide to take any ITIL® 4 Foundation certifications, you are now entitled to one whole year's subscription to My ITIL®, which is included with your ITIL® 4 exams. The My ITIL® 4 subscription is intended to support you beyond your ITIL® 4 certification.

                    The My ITIL® subscription will give you access to case studies, practical guidance, and examples that you can use, as well as further deep dives into the current and new guidance.

                    Today, there is a very complicated and complex business to IT enabled services, and there is no single path to navigate it, but the further supplementary content and CPD activity on the site will help with this navigation.

                    The My ITIL® supplementary content and support CPD activities will be extremely useful to you as it provides further clarity.

                    You will find the My ITIL® supplementary content and support CPD activities extremely useful as it provides further clarity on specific areas of knowledge when using ITIL®.

                    All the details for the ITIL® 4 Foundation course and exam were released in March 2019.

                    Read our blog article 'ITIL® 4 - What’s Happening, What’s New and What We Know…' for the latest information.

                    If you would like to be kept up to date with ITIL® 4 Foundation or ITIL® 4 intermediate module course availability, then please do chat with us on +44 (0)1539 736 828 or email today.

                    What is the difference between ITIL® V3 and ITIL® 4 qualifications?

                    ITIL® V3 describes IT Service Management (ITSM) around 26 processes and functions that are part of a continuous process of 5 ITIL® Lifecycles:

                    • ITIL® Service Strategy
                    • ITIL® Service Design
                    • ITIL® Service Transition
                    • ITIL® Service Operation
                    • ITIL® Continual Service Improvement

                      Remember: All the ITIL® V3 key concepts and body of knowledge is still very relevant and worthwhile to you and your organization!

                      ITIL® 4 will take you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and integrates concepts from models such as Lean IT, Agile and DevOps.

                      By the end of the ITIL® 4 Foundation course, you should have the knowledge and understanding of the ITIL® framework to pass the ITIL® 4 examination.

                      You will cover the following in the foundation certification:

                      • The Seven Guiding Principles of ITIL® 4
                      • ITIL®'s New Service Value Chain
                      • The Four Dimensions of Service Management
                      • The 34 ITIL® practices, with a focus on 15 of these key concepts from Lean IT, Agile, DevOps, and organizational Change Management, and why these are important to deliver business value

                        About the Course

                        The ITIL® 4 Foundation training course will give you the very latest concepts and terminology used in Service Management worldwide.

                        Who Should Attend

                        The ITIL® 4 Foundation course is suitable for:

                        • Professionals working in IT with an interest in IT Service Management (ITSM)
                        • Professionals who wish to apply ITIL 'Best Practice' principles across an enterprise
                        • Professionals who have not previously attended an ITIL® 4 Foundation course
                        • Project Managers

                        Materials Provided

                        Purple Griffon will provide you with full ITIL® 4 Foundation materials including:

                        • Pre-reading
                        • A Full ITIL® 4 Foundation Course Manual
                        • The Official TSO ITIL® 4 Handbook
                        • Quizzes
                        • Exercises

                        Organisational Benefits

                        The organizational benefits of this ITIL® 4 Foundation course:

                        • A complete refresh of best practice guidance for IT Service Management
                        • Continuity from previous versions of ITIL®

                        Individual Benefits

                        The individual benefits of this ITIL® 4 Foundation training course:

                        • A refresh of your knowledge of IT Service Management best practice
                        • Continuity from previous versions of ITIL®


                        There are no prerequisites associated with this ITIL® 4 Foundation training course.


                        Purple Griffon will send you joining instructions and pre-course information prior to the ITIL® 4 courses.

                        Exam Overview

                        The information for the ITIL® 4 Foundation examination is below:

                        • 1-hour duration
                        • 40 multiple-choice questions
                        • The pass mark for ITIL® 4 Foundation exam is 26/40

                        Exam Type

                        Classroom Exam

                        Professional Development Units - PDUs

                        There are no professional qualification credits associated with the ITIL® 4 Foundation certification.


                        ITIL® 4 Foundation Certificate In IT Service Management (ITSM)


                        This ITIL® 4 Foundation training course is an excellent starter if you want to develop a career in IT Service Management.

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