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Learn Essential Skills For Delivering Customer Service & Support Excellence With SDI®

SDI® - Service Desk Analyst (SDA) Online

The SDI® - Service Desk Analyst (SDA) certification acknowledges your proficiency in customer service and support competencies, validating your skills for the IT service and support industry.

Our SDI® - Service Desk Analyst (SDA) online training package equips you with the essential skills and knowledge necessary to excel in delivering customer service and support excellence.


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A Training Course?

We can create a personalised training path for you based on your job role.


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SDI® Certifications Online Training Programs

Explore our Service Desk Institute (SDI®) online training courses designed to equip you with the skills needed to excel as a service desk analyst or manager.

Service Desk Analyst (SDA) Certification

Our SDI® - Service Desk Analyst (SDA) online training package focuses on the core responsibilities of a service desk analyst. Gain insights into effective communication, proficient process management, the organisational benefits of Service Level Agreements (SLAs), and a comprehensive set of skills vital for success in this role.

Service Desk Manager (SDM) Certification

Our SDI® - Service Desk Manager (SDM) online training package will help you develop the essential skills to function adeptly as a service desk and support manager through this training program. Whether working remotely or in an office, effective communication and teamwork are emphasised for success. Strengthen your management and leadership skills, crucial for motivating your team, and learn strategic planning and coordination techniques.