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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our VeriSM™ Foundation training course will help you to:

  • Define the elements of organisational governance (evaluate, direct, monitor).
  • Describe the impact of digital transformation on service management.
  • Explain methods to overcome team challenges (silos, virtual teams).
  • Define the elements of the VeriSM™ model.
  • Explain how VeriSM™ re-defines service management.
  • Explain how VeriSM™ uses the management mesh to create and support services.
  • Explain the elements within each of the four stages of the VeriSM™ model:
  • Clarify the key concepts and when to apply Agile, DevOps, SIAM®, Lean as a management practice.
  • Define the importance of considering Shift Left, Customer Experience/User Experience, Continuous Delivery practices in service delivery.
  • Explain the benefits of the cloud, virtualisation, and automation.
  • Explain the impact of big data, the internet of things, mobile computing, bring your own device on service management.
  • Define serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerisation in relation to service delivery.
  • Identify steps to initiate an improvement program based on VeriSM™.

Our VeriSM™ Foundation training course will cover the following topics:

1. The Service Organisation
1.1 Organisational context
1.1.1 Define key elements of an organisation
1.1.2 Define how to optimise organisational interactions
1.2 Organisational governance
1.2.1 Define the elements of organisational governance (evaluate, direct, monitor)
1.2.2 Explain how governance “flows” through an organisation
1.3 Digital transformation
1.3.1 Define the impact of new technology on organisations
1.3.2 Describe the impact of digital transformation on service management
2. Service Culture
2.1 The service culture
2.1.1 Define a service culture
2.1.2 Explain the elements of a service culture
3. People and Organisational Structure
3.1 Organisation structure
3.1.1 Define the differences between a leader and a manager
3.1.2 Explain the competencies of the service management professional
3.1.3 List the elements of a well-functioning team
3.2 Service management challenges
3.2.1 Explain methods to overcome team challenges (silos, virtual teams)
3.2.2 Explain the challenges of managing consumers
3.2.3 Describe the elements of communication
3.2.4 Explain organisational change principles
4. The VeriSM™ Model
4.1 The VeriSM™ model
4.1.1 Define the elements of the VeriSM™ model
4.1.2 Explain how VeriSM™ re-defines service management
4.1.3 Explain how VeriSM™ uses the management mesh to create and stabilize services
4.1.4 Explain the elements within each of the four stages of the VeriSM™ model - Define, Produce, Provide & Respond
4.2 Adapting the VeriSM™ model
4.2.1 Define the process of selecting and integrating management practices.
4.2.2 Explain the characteristics of successful operating models
5. Progressive Practices
5.1 Progressive practices
5.1.1 Indicate the success factors for adopting progressive management practices
5.1.2 Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice
6. Innovative Technologies
6.1 Impact of Technology
6.1.1 Summarise the implications of technology on service management
6.1.2 Explain the benefits of the cloud, virtualisation, and automation
6.1.3 Explain the impact of big data, the internet of things, mobile computing, bring your own device on service management
6.1.4 Describe server-less computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerisation
7. Getting Started with VeriSM™
7.1 Getting started
7.1.1 Identify how to get started
7.1.2 Describe how to move from reactive to proactive operations

All professionals and organisations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.

Our VeriSM™ Foundation training course is suitable for the following roles:

  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed
  • Executives – who are accountable for effective service delivery
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role
  • Managers – who want to understand how to leverage evolving management practices

Our VeriSM™ Foundation training course includes the following:

  • Course Folder
  • Notes Pages
  • The Official VeriSM™ Book
  • Sample Exams
  • VeriSM™ Foundation Examination

There are no formal prerequisites for our VeriSM™ Foundation training course, however a good prior knowledge of Service Management is desirable.

There is no recommended reading associated with our VeriSM™ Foundation training course.

VeriSM™ Foundation Examination:

  • Format: Closed Book
  • Duration: One Hour
  • Style: Multiple-Choice
  • Questions: 40
  • Pass Mark: 26/40 (65%)

If the examination is taken in a language that is not your native/official language, you are entitled to 25% extra time.

Proctored Exam
VeriSM™ Foundation Certificate

Our three-day VeriSM™ Professional training course will teach you the required skills and knowledge needed to apply VeriSM™ in your organisation, including how to use the Management Mesh.

Our VeriSM™ Foundation training course is designed to give you a complete understanding of the VeriSM™ approach and how it pulls together your current best practice methodologies and frameworks.

It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.

Pay Later With Knoma

Why pay later?
  • Spread the cost of your training course
  • Choose a flexible repayment schedule up to 12 months
  • No interest, and no fees
Am I eligible?
  • Must be a UK resident
  • Must be 18+ years old
  • Must have a UK bank account

Please Note: All training courses purchased with Knoma will be at full RRP and no discounts can be applied.

Visit our Terms & Conditions page to learn how to cancel, get a refund or withdraw from your Knoma credit agreement.

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FAQS

Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

Our VeriSM™ Foundation training course is delivered over two days.

INFORMATION

VeriSM™ Foundation Course Dates

Course date
Course Date

Course location
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Now only £995 + VAT

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager