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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our IT Quality Expert training course will teach you:

  • How to lead quality assessment sessions
  • How to process data
  • Compare quality levels pre / after improvement project
  • Benchmark cost / quality of IT in context
  • Communicate quality levels to customers
  • Communicate IT quality term

Our IT Quality Expert training course will cover the following topics:


It will cover the same topics as our IT Quality Foundation training course.

  • IT Quality measurement – motivations
  • Previous models used to analyse IT quality
  • Architectural design of holistic IT quality assessment
  • IT Quality Index – model, principles
  • Quality domains, dimensions, attributes
  • Business/customers
  • Human assets
  • Services
  • Processes
  • Tools
  • Appearance
  • IT Quality Index assessment – planning, organisation, method of assessment
  • Analysis and data processing
  • Interpreting results, creating management summary, results presentation


  • Managing assessment session – who/what/how
  • Data processing – logic, data aggregation, statistical processing
  • Free / commercial exploitation – licensing rules
  • Value proposition to the business
  • Online certification exam CITQE

Our IT Quality Expert training course is suitable for:

  • IT Managers
  • Team Leaders
  • IT Quality Managers
  • CIOs

Our IT Quality Expert training course is targeted to individuals aiming to become Certified IT Quality Experts (CITQE - internal use) or Accredited IT Quality Expert (AITQE – commercial use, consultants).

Our IT Quality Expert training course includes the following:

  • Full Digital Course Materials
  • IT Quality Expert Examination

It is recommended that you hold the ITIL® Intermediate / ITIL® Expert certificates or one of the ITIL® 4 certifications.

There is no recommended reading associated with our IT Quality Expert training course.

IT Quality Expert Examination:

The IT Quality Expert examination is taken over 60 minutes. You will write answers to scenarios and questions.

Proctored Exam
IT Quality Expert Certificate

Our two-day IT Quality Manager training course presents deep understanding how IT Quality Index Framework could form basis for continual quality management in all quality dimensions.

Our IT Quality Expert training course presents an expert level overview of the IT Quality Index Framework - concept of quantification quality of IT into management comprehensive form.

IT Quality Expert FAQS

Our IT Quality Expert training course is delivered over two days.


IT Quality Expert Course Dates

There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager