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IT Quality Expert Training Course



The course provides expert level knowledge of the IT Quality Index framework. The course explains how to communicate the benefits of having knowledge of IT quality to executives and internal IT teams.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£1110Excl. VAT

Course Outline

Day 1 :

  • IT Quality measurement – motivations
    • Previous models used to analyse IT quality
    • Architectural design of holistic IT quality assessment
    • IT Quality Index – model, principles
    • Quality domains, dimensions, attributes
      • Business/Customers
      • Human assets
      • Services
      • Processes
      • Tools
      • Appearance
    • IT Quality Index assessment – planning, organization, method of assessment
    • Analysis and processing
    • Interpreting results, creating management summary, result presentation

Day 2:

  • Managing assessment session – who/what/how
  • Data processing – logic
  • Free/commercial exploitation – licensing rules
  • Value proposition
  • ITQI Association
  • Test – 60 minutes, writing answers to scenario + questions


Candidates will understand the processes of assessment, data processing, benchmarking and presentation to IT and business executives.

About the Course

This is a two-day training course.

Who Should Attend

IT managers with the course being focused on IT quality, team leaders, IT quality managers and CIOs. This course is targeted to individuals aiming to become Certified IT Quality Experts (CITQE – internal use) or Accredited IT Quality Expert (AITQE – commercial use, consultants). This course is mandatory as part of the licensing process for gaining Accredited IT Quality Expert certification. This accreditation is required for consultants from companies who intend to become an Accredited IT Quality Index consulting partner – AITQP.

Materials Provided

  • Full IT QUALITY INDEX Expert Materials
  • Highly Skilled & Knowledgeable Tutors
  • Refreshments

Organisational Benefits

This qualification represents an expert level of knowledge in the IT Quality Index framework and the concept of quantifying the quality of IT into a management focused form. The course participants will gain expert knowledge of the 48 quality dimensions, how to assess actual and target levels along with how to identify the areas with the greatest improvement potential. Candidates will learn how to manage quality assessment sessions, how to process the captured information and interpret and communicate the resulting data.

Individual Benefits

Participants will gain knowledge of how to focus the communication with the business on the overall quality of IT rather than only on quantity driven operational performance. Candidates will gain an understanding of the central data processing logic, licensing rules and the way of working within the ITQI community.


Recommended ITIL® intermediate certificate or ITIL® Expert. Course is targeted to experienced IT managers or senior consultants.


There is no prereading associated with the IT QUALITY INDEX Expert training session.

Exam Overview

Test – 60 minutes, writing answers to scenario + questions

Exam Type

Classroom Exam

Professional Development Units - PDUs

Quality management QUMG 5-7, Quality assurance QUAS 4-6, Measurement MEAS 5-6, Conformance review CORE 5-6


Quality management QUMG 5-7, Quality assurance QUAS 4-6, Measurement MEAS 5-6, Conformance review CORE 5-6


Successful candidates will gain Certified IT Quality Professional – CITQP certification. Certification means confirmation of the understanding of the fundamentals of a holistic approach to IT quality has been reached. A certification that proves the knowledge of how to answer “How Good Is Your IT?”

IT Quality Expert Course Dates

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