Software Asset Management (SAM) Specialist Training Course

Understand the IT Asset Management Area

Introduction

The purpose of the ITAMOrg Software Asset Management Specialist training course and certification is for the participants to obtain knowledge on best practice and use of Software Asset Management in the challenges and variables that Software Asset Managers face on an everyday basis. The course is based on a practical approach to strengthen the participants understanding of how ISO 19770-1 relates to everyday use of software asset management, software tags, software piracy, control of the licenses and the legislation and organisational issues that saturates many businesses in today's Asset Management world. This course will enable you to understand how to use Software Asset Management in the most contributing form to your IT organisation and the business as a whole.

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Course Overview

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.

Course Dates

Exam Included

3 Days

£1095Excl. VAT

Course Outline

Day 1

Introduction to course
Introduction to Software Asset Management
What is SAM
Introduction to key terminologies
What is Software
Who are the key players in SAM
Key roles and responsibilities
Introduction to SWAM best practice
Introduction to ISO19770
Introduction to IT Service Management
How to build a Business case
What is a Business case
How to create the Business case with a SAM perspective
Identify the stakeholders
How to communicate the Business case and create management commitment

Day 2

Tier Level 1 implementation
Management and controls
Introduction to Tier processes
Case based introduction to design and implement Tier processes
Technologies used at Tier one
Considerations and evaluation of tools
Tier Level 2 implementation
Management and controls
Introduction to Tier processes
Case based introduction to design and implement Tier processes
Technologies used at Tier two
Considerations and evaluation of tools
Tier Level 3 implementation
Management and controls
Introduction to Tier processes
Case based introduction to design and implement Tier processes
Technologies used at Tier three
Considerations and evaluation of tools

Day 3

Tier Level four implementation
Management and controls
Introduction to Tier processes
Case based introduction to design and implement Tier processes
Technologies used at Tier four
Considerations and evaluation of tools
How to get management commitment
Exam preparation
Examination

Description

In this course, participants will learn best practices in Software Asset Management, as well as the practicality to understand and accordingly increase the maturity of SWAM by a Tier based implementation. The participants will, through case based learning, get the knowledge to understand, answer and manage the questions regarding Software Asset Management; why something should or should not be done, how to clearly identify goals, and how to quantify success. Software Asset Management Specialist (SAMS) is a series business practices that underlines the use of software within an organisation and frequently assess how software traverses and affects the organisation.

About the Course

On course completion, attendees will be able to demonstrate an overall understanding of the Software Asset Manager's role in relation to:

Understanding the risks, costs, challenges and benefits associated with SAM in a dynamic IT environment
Understanding the different types of licensing methods commonly used by software vendors
Recognising the potential issues that arise when implementing a SAM program
How to gather suitable information about the organisational environment into which the SAM program is being implemented
Making a comprehensive Business Case for SAM to gain commitment to the SAM project
Understanding the key SAM processes required to ensure the effective SAM program
Specifying the requirements for evaluating and selecting the correct tools for SAM
Developing and communicating the related Software Policy
Understanding how SAM interfaces with IT Service Management including ITIL and other BP's
Planning for the development and implementation of all SAM policies, procedures and tools
Establishing and maintaining a database containing the SAM relevant data
Understanding how to control all activities associated with the Software Lifecycle
Detecting, escalating and managing all exceptions with policies, processes, procedures and licenses the correct way
Managing all relationships within the business and with partners/suppliers to the agreed Service Levels
Continually assess the effectiveness of policies and procedures in relation to the different Tiers

Who Should Attend

The three-day Software Asset Management Specialist (SAMS) course is designed for IT professionals with some understanding of the IT Asset Management area.

Materials Provided

Full course materials are provided however please note that you will need to bring your own laptop in order to participate on the last day of the course.

Organisational Benefits

Contact one of our friendly account managers for more information on +44(0)1539 736 828 or email info@purplegriffon.com .

Individual Benefits

Contact one of our friendly account managers for more information on +44(0)1539 736 828 or email info@purplegriffon.com .

Prerequisites

The desired – but not required – criteria for participating in the Software Asset Management Specialist (SAMS) training course is:

ITAMOrg IT Asset Management Foundation course and certification
At least three months of experience in all phases of Software Asset Management
An understanding of IT Service Management best practice – ITIL Foundation and/or a general understanding of IT

Prereading

There is no prereading associated with this course.

Exam Overview

The examination is a one-hour closed-book online multiple-choice test, consisting of 40 questions based on 1 scenario.

The pass mark is 65%, and a Distinction is 85%.

Examination questions will be drawn from all topics in the syllabus, and coverage of any given topic can be expected to be in proportionThe examination will be based on the syllabus retaining to the SAMS course. Examination questions will be drawn from all topics in the syllabus, and coverage of any given topic can be expected to be in proportion to the amount of time allocated to that topic in the syllabus.

Exam Type

Proctored Exam

Professional Development Units - PDUs

Contact one of our friendly account managers for more information on +44(0)1539 736 828 or email info@purplegriffon.com .

Qualifications

Software Asset Management (SAMS) Certification

Next Steps

Consider participating in our other courses Hardware Asset Management Certification - HAM, Service Asset (and Cloud) Management Certification - SEAM, People & Information Asset Management Certification - PINAM.