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SIAM® Professional Training Course

You will learn the concepts of Service Integration and Management and how It delivers business value


Service Integration and Management (SIAM) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.

The BCS EXIN SIAM™ Professional Certificate tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the BCS EXIN SIAM™ Professional Certificate can analyse, plan, build and inspect a multi-service provider environment.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1195Excl. VAT

Course Outline

he BCS EXIN SIAM™ Professional Certificate tests a candidate’s knowledge of the application of Service Integration and Management (SIAM) to situations and the candidate’s ability to further analyse the SIAM concepts.

Specific Learning Objectives of the SIAM™ Professional Certificate include an in-depth look into the 4 stages of the SIAM road map plus SIAM practices across the stages.

  • The Discovery and Strategy stage
  • The Plan and Build stage
  • The Implement stage
  • The Run and Improve stage
  • SIAM practices across the stages


Service Integration and Management (SIAM) also has a synonym: multi-sourcing integration (MSI). Within the scope of this certification, only the term Service Integration and Management is used.

The certificate BCS EXIN SIAM™ Professional Certificate is part of the BCS EXIN SIAM™ qualification program

About the Course

The SIAM Professional training course is aimed at those already working in a SIAM Ecosystem and understand the basic concepts. If you are relatively new to SIAM it is strongly suggested that you should attend the SIAM Foundation first.

Who Should Attend

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organisation and have attended the SIAM Foundation course, or those already working in a SIAM Ecosystem..

The content of this certification is appropriate for customer organisations who will commission SIAM models, staff who provide retained capabilities in a customer organisation, service integrator, and service providers working within a SIAM ecosystem.

The potential audience for this certification are:

  • Service Managers and Practitioners
  • Service Provider Portfolio Managers
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Business Relationship Managers
  • Program Managers
  • Supplier Managers
  • Service Architects
  • Process Architects
  • Business Change Practitioners
  • Organisational Change Practitioners
  • SIAM consultants

Materials Provided

Full course materials will be provided including:

  • Course Slide-Set
  • Case Study
  • Exercises
  • Handouts
  • Pre-Reading
  • Mock Exam Question

Organisational Benefits

Organisational benefits include:

  • Effective Framework For Managing Supplier Performance And Improving Consistency In Service Levels.
  • Single Point Of Accountability For End-To-End Service Delivery To The Business.
  • A Mechanism To Enhance Alignment Of IT Priorities With Business Objectives.
  • Improved Governance And Control Of Supplier And Services And Costs.
  • Better Service And Cost Predictability.

Individual Benefits

Individual benefits of attending the SIAM Professional

  • You Will Have The Capability To Manage IT Risks And Compliance Across The Eco-System.
  • You Will Have The Ability To Seize Benefits In Technology Breakthroughs To Reduce IT Costs.
  • You Will Have The Knowledge And Experience To Achieve SIAM Goals.
  • You Will Have The Potential To Optimise Value From Suppliers


A thorough knowledge of SIAM is required. Previous completion of the SIAM™ Foundation exam is strongly recommended although not compulsory.

Part of the Accredited SIAM™ Professional training is conducting practical assignments which the delegate must participate in. The practical assignments are based on applying SIAM Best Practice guidance to the SIAM Professional case study.

A good level of knowledge of IT Service Management is also recommended.


Links to the pre-reading materials will be sent out prior to the course and comprise of the 'Body of Knowledge' for the SIAM Professional and the case study. Freely available on

The exam will be based on a Case Study. This Case Study is freely available on:

Additional Literature is also available including the SIAM Foundation Body of Knowledge.

Physical copies of the literature can be obtained via Scopism or Van Haren publishing.....

Scopism Limited Service Integration and Management Foundation Body of Knowledge (SIAM™ Foundation BoK). Van Haren Publishing: March 2017 (first edition) ISBN-13: 978-9401801027 (printed book) ISBN-13: 978-9401801034 (eBook)

It is also freely available on Please note that this download consists of two documents.

Exam Overview

A thorough knowledge of SIAM is required. Previous completion of the SIAM™ Foundation exam is strongly recommended, although not compulsory. It is recommended that you attend accredited SIAM™ Professional training, including successful completion of the Practical Assignments

A good level of knowledge about IT Service Management is also recommended.

The exam comprises

  • 90 minute ‘closed book’ exam based on the case study
  • 40 multiple choice questions
  • Pass mark is 26/40 (65%)

The examination will be based on the syllabus in this document. Examination questions will be drawn from all topics in the syllabus, and coverage of any given topic can be expected to be in proportion to the amount of time allocated to that topic in the syllabus.

Exam Type

Classroom Exam

Professional Development Units - PDUs

On the completion of the course and exam you will hold the BCS EXIN Professional Certificate in SIAM™


On completion you will hold the BCS EXIN Professional Certificate in SIAM™

Next Steps

ITIL® underpins SIAM. For over more than 20 years ITIL® has developed to become the de-facto standard worldwide for IT Service Management (ITSM).

ITIL® Foundation - The ITIL® Foundation certificate gives you an introduction to the ITIL® framework used by IT Service Management professionals worldwide. This is a three-day classroom based training course culminating in a one hour multiple choice exam.


This Service Integration And Management (SIAM®) Professional training course will build consensus and clarity around key principles and practices of SIAM which is necessary since the application of SIAM® is always varied across different organisations.

SIAM® Professional Course Dates

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