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SIAM™ Professional Training Course Certification Exam

Learn About The Four Stages Of The SIAM™ Roadmap

Overview

Service Integration And Management (SIAM™) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.

Our three-day SIAM™ Professional training course will test your knowledge and skills of the activities in the four stages of the SIAM™ roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment.

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Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1195Excl. VAT

Course Syllabus

Our SIAM™ Professional training course will test your knowledge of the application of SIAM™ to situations and your ability to further analyse the SIAM™ concepts.

It also includes an in-depth look into the four stages of the SIAM™ roadmap:

  • The Discovery & Strategy Stage
  • The Plan & Build Stage
  • The Implement Stage
  • The Run & Improve Stage
  • SIAM™ Practices Across The Stages

Learning Outcomes

Our SIAM™ Professional training course will help you to::

  • Establish a governance framework based on SIAM™ practices
  • Perform an organisation assessment to better determine and establish a plan and promote improvements
  • Determine the key elements to perform a SIAM™ implementation
  • Design and build up a SIAM™ model for different environments and organisations
  • Lead a SIAM™ implementation
  • Select different approaches to implement SIAM™
  • Use organisational change management in order to boost the SIAM™ implementation
  • Improve the organisation's SIAM™ ecosystem at every stage
  • Manage and continuously improve multiple processes based on SIAM™

Who Should Attend

Our SIAM™ Professional training course is ideal for professionals who want to improve and extend their Service Integration and Management knowledge. This makes it very interesting for Service Managers and Practitioners, Service Provider Portfolio Managers, Process Managers, Project Managers and many others.

What's Included

Our SIAM™ Professional training course includes the following:

  • Course Slide-Set
  • Exercises
  • Handouts
  • Pre-Reading
  • Mock Exam Questions
  • SIAM™ Professional Examination

Entry-Level Requirements

Thorough knowledge of SIAM™ is required. Previous completion of the SIAM™ Foundation exam is strongly recommended although not compulsory.

Part of the Accredited SIAM™ Professional training is conducting practical assignments in which you must participate. The practical assignments are based on applying SIAM™ Best Practice guidance to the SIAM™ Professional case study.

A good level of knowledge of IT Service Management is also recommended.

Recommended Reading

It is recommended that you read the following:

EXIN SIAM™ Professional – Case Study
EXIN (2020)
Freely available on SIAM™ Professional Case Study

Exam Information

EXIN SIAM™ Professional Examination:

  • Duration: 90 Minutes
  • Format: Closed Book Based On Case Study
  • Questions: 40
  • Style: Multiple-Choice
  • Pass Mark: 26/40 (65%)

The SIAM™ Professional examination will be based on the syllabus in this document. Examination questions will be drawn from all topics in the syllabus, and coverage of any given topic can be expected to be in proportion to the amount of time allocated to that topic in the syllabus.

Exam Type

Proctored Exam

Qualifications

SIAM™ Professional Certificate

What's Next

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

Additional Information

Service Integration and Management (SIAM™) also has a synonym: multi-sourcing integration (MSI). Within the scope of this certification, only the term Service Integration and Management is used.

Our SIAM™ Professional training course will build consensus and clarity around key principles and practices of SIAM™ which is necessary since the application of SIAM™ is always varied across different organisations.

Frequently Asked Questions

Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

If you're like most companies these days, you're going through a digital transformation, and you're using multiple suppliers to provide IT-related services. Is there a way to leverage those suppliers and create a single business-facing IT organisation? Service Integration And Management (SIAM™) is being adopted by organisations everywhere to help simplify Supplier Management and is a mechanism to enhance the alignment of IT priorities with business objectives. SIAM™introduces the concept of a Service Integrator, a single, logical entity held accountable for the end to end delivery of services and the business value that the customer receives.

It's a hot topic in IT Service Management World right now. SIAM™ stands for Service Integration And Management. SIAM™ is a management methodology used to manage multiple service providers and integrate them seamlessly to provide a single business-facing IT organisation. SIAM™ is NOT a process. It's a service capability and a set of practices in a model and approach that builds on and complements every part of the ITIL® practices.

SIAM™ should be considered by any organisation with multiple internal and external service providers who want to control them via a single integration layer. It may also be helpful to organisations wishing to offer their services as a Service Integrator, for example, a lead supplier or managed service provider (MSP).

SIAM™ suggests that there are four model options for the Service Integrator layer, being: Internal, External, Hybrid (mix of internal and and Lead Service Provider. Our three-day SIAM™ Foundation certification training course looks at the advantages and disadvantages of the different models and how they could be deployed.

It depends on a number of factors. Each organisation needs to consider SIAM™ on a case by case basis.

Not necessarily, there may be long term savings but may require an initial investment in establishing the most appropriate SIAM™ model for your organisation. It will certainly allow you to focus more on your customers’ needs rather than focus on how to manage an ever-growing number of suppliers.

As more and more organisations outsource services or move to cloud service provision then managing service providers becomes increasingly more difficult. This trend has led to an increased demand for people who have knowledge of SIAM™.

It most certainly does. Our SIAM™ Foundation training course describes the contribution of the following frameworks and standards to a SIAM® ecosystem: IT Service Management including ITIL® and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT and Lean. It is highly integrated with the ITIL® Framework and other processes including: Service Portfolio Management, Monitoring & Measuring, Event Management, Incident Management, Problem Management, Change & Release Management, Configuration Management, Service Level Management, Supplier Management, Contract Management, Business Relationship Management, Financial Management, Information Security Management, Continual Service Improvement, Knowledge Management, Toolset & Information Management, Project Management and Audit & Control.

The SIAM™ Foundation certificate is not a prerequisite for attending the higher level SIAM™ Professional certification training course, but it is highly recommended for those that have little or no experience of SIAM™.

Our SIAM™ Professional training course is delivered over three days.

Our three-day SIAM™ Professional training course is usually delivered from 09:00 to 17:00 (UK Time).

If you are attending our three-day SIAM™ Professional virtual training course, our expert tutors have years of experience in Service Integration And Management and will teach you everything you need to know to pass the SIAM™ Professional exam. You will also be provided with a SIAM™ Professional sample papers for you to work through before your proctored exam.

The SIAM™ Professional proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your SIAM™ Professional certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your SIAM™ Professional exam is now easier than ever.

The SIAM™ Professiona proctored examination is a closed book examination with no notes.

The SIAM™ Professional exam can be taken in English, Chinese, German and Japanese.

Our three-day SIAM™ Professional training course will test your knowledge and skills of the activities in the four stages of the SIAM™ roadmap. You will learn how to analyse, plan, build and inspect a multi-service provider environment. Our SIAM™ Professional training course will test your knowledge of the application of SIAM™ to situations and your ability to further analyse the SIAM™ concepts.

To be awarded the SIAM™ Professional certification, you must complete SIAM™ Professional certification training, and when you feel comfortable, take the SIAM™ Foundation proctored exam. If you score 65% or 26/40 correct answers in the exam, then you will receive your SIAM™ Professional certificate.

If you want to become SIAM™ Professional certified, you can now learn and spread the cost over 12 months. We have partnered with Knoma to help you become certified with us, without paying any fees upfront. To start the Knoma application process, click the Knoma button on this SIAM™ Professional course page and pay later with no interest. Apply in minutes. Most people get a decision instantly, though it could take up to 48 hours. Knoma only conducts soft credit and identity checks, so being declined will not affect your credit score.

The SIAM™ Professional certification is governed and maintained by EXIN.

Our SIAM™ Professional training course is ideal for professionals who want to improve and extend their Service Integration and Management knowledge. This makes it very interesting for Service Managers and Practitioners, Service Provider Portfolio Managers, Process Managers, Project Managers and many others.

SIAM™ Professional Course Dates

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