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ITIL® 4 Strategist Direct, Plan & Improve (DPI) Training Course

Minimise Service Delivery Disruption With ITIL® 4

Overview

Our three-day ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course will provide you with the practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage. It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL® Managing Professional and ITIL® Strategic Leader streams.

If you would like a full understanding of the core materials, then attendance on our ITIL® Managing Professional module training courses is mandatory.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Pay Later With Knoma

Why pay later?
  • Spread the cost of your training course
  • Choose a flexible repayment schedule up to 12 months
  • No interest, and no fees
Am I eligible?
  • Must be a UK resident
  • Must be 18+ years old
  • Must have a UK bank account

Please Note: All training courses purchased with Knoma will be at full RRP and no discounts can be applied.

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Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1295Excl. VAT

Course Syllabus

The syllabus of the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate training course comprises of:

1. Understand the key concepts of direct, plan & improve

1.1 Understand the following key terms:

• Direction
• Planning
• Improvement
• Operating model
• Methods
• Risks
• Scope of control

    1.2 Understand the differences between the following key concepts:

    • Vision and mission
    • Strategy, tactics and operations
    • Governance, compliance and management
    • Policies, controls and guidelines

      1.3 Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement

      2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

      2.1 Identify the scope of control and within this:

      • Know how to cascade objectives and requirements
      • Know how to define effective policies, controls and guidelines
      • Know how to place decision-making authority at the correct level

        3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system

        3.1 Understand the role of risk and risk management in DPI

        3.2 Understand how governance impacts DPI

        3.3 Know how to ensure that controls are sufficient, but not excessive

        4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements

        4.1 Know how to use the ITIL® continual improvement model to improve the service value system or any part of the SVS

        4.2 Know how to identify assessment objectives, outputs, requirements and criteria

        4.3 Know how to select an appropriate assessment method for a particular situation

        4.4 Know how to define and prioritise desired outcomes of an improvement

        4.5 Know how to build, justify and advocate for a business case

        4.6 Know how to conduct:

        • Improvement reviews
        • Analysis of lessons learned

          4.7 Know how to embed continual improvement at all levels of the SVS

          5. Understand and know how to use the key principles and methods of communication and organisational change management to direction, planning and improvement

          5.1 Understand the nature, scope and potential benefits of organisational change management

          5.2 Know how to use the key principles and methods of Communication & OCM:

          • Identify and manage different types of stakeholders
          • Effectively communicate with and influence others
          • Establish effective feedback channels

            5.3 Know how to establish effective interfaces across the value chain

            6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

            6.1 Know how to define indicators and metrics to support objectives

            7. Understand and know how to direct, plan and improve value streams and practices

            7.1 Understand the differences between value streams and practices and how those differences impact direction, planning and improvement

            7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

            • Addressing the 4 dimensions
            • Applying the guiding principles
            • Value stream mapping
            • Optimisation of workflow
            • Elimination of waste
            • Ensuring & utilising feedback

              Learning Outcomes

              The purpose of the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is to provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

              The ITIL® 4 Strategist Direct, Plan And Improve (DPI) qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional, which will assess your practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

              It is also a pre-requisite for the designation of ITIL® 4 Strategic Leader, which will assess your ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

              Who Should Attend

              Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is suitable for:

              • IT Service Managers of all levels involved in shaping direction and strategy or developing a continually improving team
              • Professionals looking to advance their career in Service Management
              • Professionals who want to learn how to direct, plan and improve IT services - this can include: Service Management Professionals, Project Managers and Business Analysts.

              What's Included

              Purple Griffon will provide you with full ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course materials including:

              • Pre-reading
              • A Full ITIL® 4 DPI Course Manual
              • ITIL® 4 Official Core Guidance (eBook Format)
              • Mock-Examination
              • Exercises

              Entry-Level Requirements

              The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course.

              Recommended Reading

              There is no pre-reading prior to attending the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course, however, revision of your ITIL® 4 Foundation level materials would be useful to reinforce your existing level of knowledge of ITIL® 4.

              Exam Information

              The ITIL® 4 Strategist Direct, Plan & Improve (DPI) examination has been designed to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Strategist Direct, Plan & Improve (DPI) publication to establish a learning and improving IT organisation.

              The ITIL® 4 Strategist Direct, Plan & Improve (DPI) examination will comprise of:

              Duration: 90 minutes, closed book
              Number Of Questions: 40
              Marks: Each question is worth 1 mark. There are 40 marks available. There is no negative marking.
              Pass Mark: is 70% or higher – 28/40 marks or above

              The ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam is normally held at the end of the classroom course (normally 3pm) and is organised by the AXELOS Examination Institute partner, PeopleCert

              Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

              Your Identification Document (ID):

              On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

              • Be current and valid – ID containing dates that have expired are not allowed.
              • Be an original, not a photocopy.
              • Include a recognizable photo of you.
              • Match the information you gave when you booked your online exam.
              • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
              • Contain your Birthdate/Year.
              • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

              Please Note: Electronic IDs will not be accepted.

              Exam Type

              Proctored Exam

              Qualifications

              ITIL® 4 Strategist Direct, Plan & Improve (DPI) Certification

              Additional Information

              Congratulations! If you pass the exam, then you will be awarded the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification. Your next steps should be the other ITIL® 4 Managing Professional training courses.

              Frequently Asked Questions

              Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

              To obtain the ITIL® 4 Strategic Leader (SL) certification, you need to complete the following two ITIL® 4 training courses and examinations: ITIL® 4 Strategist Direct Plan & Improve (DPI) and ITIL® 4 Leader Digital & IT Strategy (DITS).

              Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is delivered over three days.

              Our three-day ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is usually delivered from 09:00 to 17:00 (UK Time).

              ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

              If you are attending our three-day ITIL® 4 Strategist Direct, Plan & Improve (DPI) virtual training course, our expert tutors have years of experience in IT Service Management (ITSM) and will teach you everything you need to know to pass the ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam. You will also be provided with ITIL® 4 Strategist Direct, Plan & Improve (DPI) sample papers and the official core guidance in eBook format for you to work through before your proctored exam.

              The ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam is now easier than ever.

              No, there is no expiry date on the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification and it is valid for life, however newer versions of ITIL® may be released in the future.

              The ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored examination is a closed book examination with no notes.

              The ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam can be taken in English, Chinese, French, German and Spanish.

              Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage. It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

              To be awarded the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification, you must complete ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification training, and when you feel comfortable, take the ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored exam. If you score 70% or 28/40 correct answers in the exam, then you will receive your ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate.

              If you want to become ITIL® 4 Strategist Direct, Plan & Improve (DPI) certified, you can now learn and spread the cost over 12 months. We have partnered with Knoma to help you become certified with us, without paying any fees upfront. To start the Knoma application process, click the Knoma button on this ITIL® 4 Strategist Direct, Plan & Improve (DPI) course page and pay later with no interest. Apply in minutes. Most people get a decision instantly, though it could take up to 48 hours. Knoma only conducts soft credit and identity checks, so being declined will not effect your credit score.

              The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course.

              Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

              If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

              The ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

              The cost to re-sit your ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

              ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

              Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation.

              After you have completed the ITIL® 4 Strategist Direct, Plan & Improve (DPI) module, you can move towards ITIL® 4 Managing Professional (MP) or ITIL® 4 Strategic Leader (SL) status and take the associated training courses and examinations.

              IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

              ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

              ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

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