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ITIL® 4 Strategist Direct, Plan & Improve (DPI) Training Course

Minimise Service Delivery Disruption With ITIL® 4

Introduction

Our three-day ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course will provide you with the practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage. It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL® Managing Professional and ITIL® Strategic Leader streams.

If you would like a full understanding of the core materials, then attendance on our ITIL® Managing Professional module training courses is mandatory.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1295Excl. VAT

Course Outline

The syllabus of the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate training course comprises of:

1. Understand the key concepts of direct, plan & improve

1.1 Understand the following key terms:

• Direction
• Planning
• Improvement
• Operating model
• Methods
• Risks
• Scope of control

    1.2 Understand the differences between the following key concepts:

    • Vision and mission
    • Strategy, tactics and operations
    • Governance, compliance and management
    • Policies, controls and guidelines

      1.3 Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement

      2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

      2.1 Identify the scope of control and within this:

      • Know how to cascade objectives and requirements
      • Know how to define effective policies, controls and guidelines
      • Know how to place decision-making authority at the correct level

        3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system

        3.1 Understand the role of risk and risk management in DPI

        3.2 Understand how governance impacts DPI

        3.3 Know how to ensure that controls are sufficient, but not excessive

        4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements

        4.1 Know how to use the ITIL® continual improvement model to improve the service value system or any part of the SVS

        4.2 Know how to identify assessment objectives, outputs, requirements and criteria

        4.3 Know how to select an appropriate assessment method for a particular situation

        4.4 Know how to define and prioritise desired outcomes of an improvement

        4.5 Know how to build, justify and advocate for a business case

        4.6 Know how to conduct:

        • Improvement reviews
        • Analysis of lessons learned

          4.7 Know how to embed continual improvement at all levels of the SVS

          5. Understand and know how to use the key principles and methods of communication and organisational change management to direction, planning and improvement

          5.1 Understand the nature, scope and potential benefits of organisational change management

          5.2 Know how to use the key principles and methods of Communication & OCM:

          • Identify and manage different types of stakeholders
          • Effectively communicate with and influence others
          • Establish effective feedback channels

            5.3 Know how to establish effective interfaces across the value chain

            6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

            6.1 Know how to define indicators and metrics to support objectives

            7. Understand and know how to direct, plan and improve value streams and practices

            7.1 Understand the differences between value streams and practices and how those differences impact direction, planning and improvement

            7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

            • Addressing the 4 dimensions
            • Applying the guiding principles
            • Value stream mapping
            • Optimisation of workflow
            • Elimination of waste
            • Ensuring & utilising feedback

              Description

              The purpose of the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is to provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

              The ITIL® 4 Strategist Direct, Plan And Improve (DPI) qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional, which will assess your practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

              It is also a pre-requisite for the designation of ITIL® 4 Strategic Leader, which will assess your ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

              About the Course

              The learning outcomes from the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course are below:

              • Understand the key concepts of direct, plan & improve
              • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
              • Understand the role of GRC and know how to integrate the principles and methods into the service value system
              • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
              • Understand and know how to use the key principles and methods of organisational Change Management to direction, planning and improvement
              • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
              • Understand and know how to direct, plan and improve value streams and practices

              Practices Covered In ITIL® 4 Strategist Direct, Plan & Improve (DPI):

              Continual Improvement, Measurement & Reporting, Organisational Change Management, Portfolio Management, Risk Management, Strategy Management.

              Who Should Attend

              Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is suitable for:

              • IT Service Managers of all levels involved in shaping direction and strategy or developing a continually improving team
              • Professionals looking to advance their career in Service Management
              • Professionals who want to learn how to direct, plan and improve IT services - this can include: Service Management Professionals, Project Managers and Business Analysts.

              Materials Provided

              Purple Griffon will provide you with full ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course materials including:

              • Pre-reading
              • A Full ITIL® 4 DPI Course Manual
              • Mock-Examination
              • Exercises

              Organisational Benefits

              The organisational benefits of this ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course include:

              • Improved performance
              • Increased efficiencies
              • Trained staff with an understanding of Service Management is a digital organisation

              Individual Benefits

              The personal benefits of this ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course include:

              • Holding an up to date industry-recognised qualification
              • Gaining up to date knowledge of how to direct, plan and improve IT services

              Prerequisites

              The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course.

              Prereading

              There is no pre-reading prior to attending the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course, however, revision of your ITIL® 4 Foundation level materials would be useful to reinforce your existing level of knowledge of ITIL® 4.

              Exam Overview

              The ITIL® 4 Strategist Direct, Plan & Improve (DPI) examination has been designed to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Strategist Direct, Plan & Improve (DPI) publication to establish a learning and improving IT organisation.

              The ITIL® 4 Strategist Direct, Plan & Improve (DPI) examination will comprise of:

              Duration: 90 minutes, closed book
              Number Of Questions: 40
              Marks: Each question is worth 1 mark. There are 40 marks available. There is no negative marking.
              Pass Mark: is 70% or higher – 28/40 marks or above

              The ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam is normally held at the end of the classroom course (normally 3pm) and is organised by the AXELOS Examination Institute partner, PeopleCert

              Exam Type

              Classroom Exam

              Professional Development Units - PDUs

              There are no professional qualification credits attached to the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate.

              Qualifications

              ITIL® 4 Strategist Direct, Plan & Improve (DPI) Certification

              Conclusion

              Congratulations! If you pass the exam, then you will be awarded the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification. Your next steps should be the other ITIL® 4 Managing Professional training courses.

              ITIL® 4 Strategist Direct, Plan & Improve (DPI) Course Dates

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