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Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate is a prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) designations.

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course will cover the following topics:

1. Understand the key concepts of direct, plan & improve

1.1 Understand the following key terms:

  • Direction
  • Planning
  • Improvement
  • Operating model
  • Methods
  • Risks
  • Scope of control

    1.2 Understand the differences between the following key concepts:

    • Vision and mission
    • Strategy, tactics and operations
    • Governance, compliance and management
    • Policies, controls and guidelines

      1.3 Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement

      2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

      2.1 Identify the scope of control and within this:

      • Know how to cascade objectives and requirements
      • Know how to define effective policies, controls and guidelines
      • Know how to place decision-making authority at the correct level

        3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system

        3.1 Understand the role of risk and risk management in DPI

        3.2 Understand how governance impacts DPI

        3.3 Know how to ensure that controls are sufficient, but not excessive

        4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements

        4.1 Know how to use the ITIL® continual improvement model to improve the service value system or any part of the SVS

        4.2 Know how to identify assessment objectives, outputs, requirements and criteria

        4.3 Know how to select an appropriate assessment method for a particular situation

        4.4 Know how to define and prioritise desired outcomes of an improvement

        4.5 Know how to build, justify and advocate for a business case

        4.6 Know how to conduct:

        • Improvement reviews
        • Analysis of lessons learned

          4.7 Know how to embed continual improvement at all levels of the SVS

          5. Understand and know how to use the key principles and methods of communication and organisational change management to direction, planning and improvement

          5.1 Understand the nature, scope and potential benefits of organisational change management

          5.2 Know how to use the key principles and methods of Communication & OCM:

          • Identify and manage different types of stakeholders
          • Effectively communicate with and influence others
          • Establish effective feedback channels

            5.3 Know how to establish effective interfaces across the value chain

            6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

            6.1 Know how to define indicators and metrics to support objectives

            7. Understand and know how to direct, plan and improve value streams and practices

            7.1 Understand the differences between value streams and practices and how those differences impact direction, planning and improvement

            7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

            • Addressing the 4 dimensions
            • Applying the guiding principles
            • Value stream mapping
            • Optimisation of workflow
            • Elimination of waste
            • Ensuring & utilising feedback

            Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is suitable for:

            • Continuous Improvement Manager
            • Change Manager
            • Capacity Manager
            • IT Operations Manager
            • Cloud Architect
            • Enterprise Architect
            • Service Portfolio Manager
            • Service Designer
            • Risk Manager
            • Information Security
            • Compliance Manager
            • Cloud Systems Engineer

            Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course includes the following materials

            • Pre-reading
            • A Full ITIL® 4 DPI Course Manual
            • ITIL® 4 Official Core Guidance (eBook Format)
            • Mock-Examination
            • Exercises

            The ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course.

            There is no recommended reading associated with our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course.

            ITIL® 4 Strategist Direct, Plan & Improve (DPI) Examination:

            The ITIL® 4 Strategist Direct, Plan & Improve (DPI) examination will comprise of:

            • Duration 90 minutes, closed book
            • Number Of Questions: 40
            • Marks: Each question is worth 1 mark. There are 40 marks available. There is no negative marking.
            • Pass Mark: is 70% or higher – 28/40 marks or above

            Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

            Your Identification Document (ID):

            On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

            • Be current and valid – ID containing dates that have expired are not allowed.
            • Be an original, not a photocopy.
            • Include a recognisable photo of you.
            • Match the information you gave when you booked your online exam.
            • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
            • Contain your Birthdate/Year.
            • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

            Please Note: Electronic IDs will not be accepted.

            Proctored Exam
            ITIL® 4 Strategist Direct, Plan & Improve (DPI) Certificate

            Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

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            • Spread the cost of your training course
            • Choose a flexible repayment schedule up to 12 months
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            • Must be a UK resident
            • Must be 18+ years old
            • Must have a UK bank account

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            FAQS

            Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

            To obtain the ITIL® 4 Managing Professional (MP) certification, you need to complete the following four three-day ITIL® 4 training courses and examinations: ITIL® 4 Specialist Create, Deliver & Support (CDS), ITIL® 4 Specialist Drive Stakeholder Value (DSV), ITIL® 4 Specialist High Velocity IT (HVIT) and ITIL® 4 Strategist Direct Plan & Improve (DPI).

            To obtain the ITIL® 4 Strategic Leader (SL) certification, you need to complete the following two ITIL® 4 training courses and examinations: ITIL® 4 Strategist Direct Plan & Improve (DPI) and ITIL® 4 Leader Digital & IT Strategy (DITS).

            Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is delivered over three days.

            Our three-day ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is usually delivered from 09:00 to 17:00 (UK Time).

            ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

            If you are attending our three-day ITIL® 4 Strategist Direct, Plan & Improve (DPI) virtual training course, our expert tutors have years of experience in IT Service Management (ITSM) and will teach you everything you need to know to pass the ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam. You will also be provided with ITIL® 4 Strategist Direct, Plan & Improve (DPI) sample papers and the official core guidance in eBook format for you to work through before your proctored exam.

            The ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam is now easier than ever.

            All PeopleCert certifications including ITIL® 4 Strategist Direct, Plan & Improve (DPI) will need to renewed from 01 January 2023 on a three year basis by either retaking the examination again, collecting CPD points or taking higher level certifications.

            The ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored examination is a closed book examination with no notes.

            The ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam can be taken in English, Chinese, French, German and Spanish.

            Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage. It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

            To be awarded the ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification, you must complete ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification training, and when you feel comfortable, take the ITIL® 4 Strategist Direct, Plan & Improve (DPI) proctored exam. If you score 70% or 28/40 correct answers in the exam, then you will receive your ITIL® 4 Strategist Direct, Plan & Improve (DPI) certificate.

            If you want to become ITIL® 4 Strategist Direct, Plan & Improve (DPI) certified, you can now learn and spread the cost over 12 months. We have partnered with Knoma to help you become certified with us, without paying any fees upfront. To start the Knoma application process, click the Knoma button on this ITIL® 4 Strategist Direct, Plan & Improve (DPI) course page and pay later with no interest. Apply in minutes. Most people get a decision instantly, though it could take up to 48 hours. Knoma only conducts soft credit and identity checks, so being declined will not affect your credit score.

            The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course.

            Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

            If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

            The ITIL® 4 Strategist Direct, Plan & Improve (DPI) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

            The cost to re-sit your ITIL® 4 Strategist Direct, Plan & Improve (DPI) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

            ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

            Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation.

            After you have completed the ITIL® 4 Strategist Direct, Plan & Improve (DPI) module, you can move towards ITIL® 4 Managing Professional (MP) or ITIL® 4 Strategic Leader (SL) status and take the associated training courses and examinations.

            IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

            ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

            ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

            INFORMATION

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            Why Choose Us?

            We Are Here To Help You Pass

            All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

            We Are Flexible

            We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

            We Are The Specialists

            We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

            We Are Professionals

            Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager