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ITIL® 4 Specialist High Velocity IT (HVIT) Online

Incorporate New Ways Of Working To Improve Performance

Proctored Exam
180 Days Access
£786 (Excl. VAT)€902 (Excl. VAT)$893 (Excl. VAT)

Overview

Our ITIL® 4 Specialist High Velocity IT (HVIT) online training course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations.

Our ITIL® 4 Specialist High Velocity IT (HVIT) online training course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

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Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Syllabus

Our ITIL® 4 Specialist High Velocity IT (HVIT) online training course will cover the following topics:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

    1.2 Understand when the transformation to high-velocity IT is desirable and feasible

    1.3 Understand the five objectives associated with digital products to achieve:

    • Valuable investments – strategically innovative and effective application of IT
    • Fast development - quick realisation and delivery of IT services and IT-related products
    • Resilient operations - highly resilient IT services and IT-related products
    • Co-created value - effective interactions between service provider and consumer
    • Assured conformance - to governance, risk and compliance (GRC) requirements

      2. Understand the digital product lifecycle in terms of the ITIL® ‘operating model’

      2.1 Understand how high-velocity IT relates to:

      • The four dimensions of service management
      • The ITIL® service value system
      • The service value chain
      • The digital product lifecycle

        3. Understand the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT

        3.1 Understand the following principles, models and concepts:

        • Ethics
        • Safety culture
        • Lean culture
        • Toyota Kata
        • Lean / Agile / resilient / continuous
        • Service-dominant logic
        • Design thinking
        • Complexity thinking

          3.2 Know how to use the following principles, models and concepts:

          • Ethics
          • Safety culture
          • Lean culture
          • Toyota Kata
          • Lean / Agile / resilient / continuous
          • Service-dominant logic
          • Design thinking
          • Complexity thinking

            How the above contribute to:

            • Help get customers’ jobs done
            • Trust and be trusted
            • Continually raise the bar
            • Accept ambiguity and uncertainty
            • Commit to continual learning

              4. Know how to contribute to achieving value with digital products

              4.1 Know how the service provider ensures valuable investments are achieved.

              4.2 Know how to use the following practices to contribute to achieving valuable investments

              • Portfolio management
              • Relationship management

                4.3 Know how the service provider ensures fast development is achieved.

                4.4 Know how to use the following practices to contribute to achieving fast development

                • Architecture management
                • Business analysis
                • Deployment management
                • Service validation and testing
                • Software development and management

                  4.5 Know how the service provider ensures resilient operations are achieved.
                  4.6 Know how to use the following practices to contribute to achieving resilient operations

                  • Availability management
                  • Capacity and performance management
                  • Monitoring and event management
                  • Problem management
                  • Service continuity management
                  • Infrastructure and platform management

                    4.7 Know how the service provider ensures co-created value is achieved.

                    4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

                    • Relationship management
                    • Service design
                    • Service desk

                      4.9 Know how the service provider ensures assured conformance is achieved

                      4.10 Know how to use the following practices to contribute to achieving assured conformance

                      • Information security management
                      • Risk management

                      Learning Outcomes

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) online training course will provide you with an understanding of the ways in which digital organisations and digital operating models function in high-velocity environments, focusing on rapid delivery of products and services to obtain maximum value. It will give you the knowledge of working practices such as Agile and Lean, and technical practices and technologies such as the cloud, automation and automatic testing.

                      Who Should Attend

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) online training course is suitable for:

                      • Service Designer
                      • Release Manager
                      • Cloud Architect
                      • DevOps Engineer
                      • Software Developer
                      • Automation Specialist
                      • Test Engineer
                      • Scrum Master
                      • Business Transformation Manager
                      • Applications Engineer
                      • Cloud Software
                      • Network Engineer
                      • IT Operations Manager

                      What's Included

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) online training course includes the following:

                      • Quizzes
                      • Exercises
                      • Study Guides
                      • Sample Exam
                      • ITIL® 4 Specialist High Velocity IT (HVIT) Examination

                      Technical Requirements

                      Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

                      Entry-Level Requirements

                      You must hold the ITIL® 4 Foundation certificate as a prerequisite, so we advise that you purchase access to our ITIL® 4 Foundation Online training course.

                      Recommended Reading

                      It is recommended that you revise your ITIL® 4 Foundation level materials as it will help to reinforce your existing level of knowledge of ITIL® 4.

                      Exam Information

                      ITIL® 4 Specialist High Velocity IT (HVIT) Examination:

                      • Exam Duration: 90 Minutes
                      • Exam Format: Closed Book, Multiple Choice Questions
                      • Exam Delivery: Online, Webcam Proctored
                      • Exam Pass Mark: 70% (28/40 Questions)

                      Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

                      Your Identification Document (ID):

                      On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

                      • Be current and valid – ID containing dates that have expired are not allowed.
                      • Be an original, not a photocopy.
                      • Include a recognizable photo of you.
                      • Match the information you gave when you booked your online exam.
                      • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
                      • Contain your Birthdate/Year.
                      • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

                      Please Note: Electronic IDs will not be accepted.

                      Exam Type

                      Proctored Exam

                      Qualifications

                      ITIL® 4 Specialist High Velocity IT (HVIT) Certificate

                      What's Next

                      ITIL® 4 Managing Professional (MP) targets IT practitioners working within technology and digital teams across businesses.
                      Our ITIL® 4 Managing Professional (MP) online training package provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
                      The ITIL® 4 Managing Professional (MP) stream consists of four modules:

                      Additional Information

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) training course is aimed at IT Managers and IT Practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.

                      Frequently Asked Questions

                      Absolutely! You can become certified with our ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days) training course for £786 + VAT, which includes the formal proctored examination.

                      ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

                      ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

                      The ITIL® 4 Specialist High Velocity IT (HVIT) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Specialist High Velocity IT (HVIT) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Specialist High Velocity IT (HVIT) exam is now easier than ever.

                      No, there is no expiry date on the ITIL® 4 Specialist High Velocity IT (HVIT) certification and it is valid for life, however newer versions of ITIL® may be released in the future.

                      The ITIL® 4 Specialist High Velocity IT (HVIT) proctored examination is a closed book examination with no notes.

                      The ITIL® 4 Specialist High Velocity IT (HVIT) exam can be taken in English, Chinese, French, German and Spanish.

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) training course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations. The ITIL® 4 Specialist High Velocity IT (HVIT) module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

                      To be awarded the ITIL® 4 Specialist High Velocity IT (HVIT) certification, you must complete ITIL® 4 Specialist High Velocity IT (HVIT) certification training, and when you feel comfortable, take the ITIL® 4 Specialist High Velocity IT (HVIT) proctored exam. If you score 70% or 28/40 correct answers in the exam, then you will receive your ITIL® 4 Specialist High Velocity IT (HVIT) certificate.

                      The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Specialist High Velocity IT (HVIT) training course.

                      Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

                      If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

                      The ITIL® 4 Specialist High Velocity IT (HVIT) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

                      The cost to re-sit your ITIL® 4 Specialist High Velocity IT (HVIT) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

                      Our ITIL® 4 Specialist High Velocity IT (HVIT) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation.

                      You will have access to our ITIL® 4 Specialist High Velocity IT (HVIT) online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.

                      IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

                      ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

                      ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.