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Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) online training course explains key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will also provide you with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) online training course will cover the following topics:

Module 1: Customer Journeys

  • Lesson 1 – The Concept of the Customer Journey
  • Lesson 2 – Customer Journey Key Concepts
  • Lesson 3 – Designing and Improving the Customer Journey

Module 2 – Targeting Markets and Stakeholders

  • Lesson 1 – Understanding Markets and Marketing Activities
  • Lesson 2 – Understanding Customers and Service Providers

Module 3 –Fostering Stakeholder Relationships

  • Lesson 1 – Supplier and Partner Relationships
  • Lesson 2 – Customer Relationships
  • Lesson 3 – Analysing Customer Needs
  • Lesson 4 – Using the Practice Guides
  • Lesson 5 – The Relationship Management Practice
  • Lesson 6 – The Supplier Management Practice

Module 4 – How to Shape Demand and Define Service Offerings

  • Lesson 1 – Designing Digital Service Experiences
  • Lesson 2 – Approaches for Selling and Obtaining Service Offerings
  • Lesson 3 – Managing Demand and Opportunities
  • Lesson 4 – Managing Requirements
  • Lesson 5 – The Business Analysis Practice

Module 5 – How to Align Expectations and Agree Service Details

  • Lesson 1 – Value Co-Creation, Negotiation and Agreement
  • Lesson 2 – The Service Level Management Practice

Module 6 – Onboarding and Offboarding

  • Lesson 1 – Onboarding, Offboarding, and User Relationships
  • Lesson 2 – Planning Onboarding and Offboarding, User Engagement
  • Lesson 3 – The Service Catalogue Management Practice
  • Lesson 4 – The Service Desk Practice

Module 7 – Continual Value Co-Creation

  • Lesson 1 – Fostering a Service Mindset
  • Lesson 2 – Service Request and Provision
  • Lesson 3 – The Service Request Management Practice

Module 8– Realising and Validating Service Value

  • Lesson 1 – Service and Value Measurement and Validation Part 1
  • Lesson 2 – Service and Value Measurement and Validation Part 2
  • Lesson 3 – The Portfolio Management Practice

Module 9 – Course Recap and Exam Preparation

  • Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL® 4 Managing Professional designation.

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) online training course is suitable for the following roles:

  • Business Relationship Manager
  • Enterprise Architect
  • Project Manager
  • Supplier Relationship Manager
  • UX/CX Designer
  • Service Level Manager
  • Customer Success Manager
  • Scrum Master
  • IT Solutions Manager
  • Contract Manager
  • Enterprise Architect
  • Vendor Manager
  • Demand Manager

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) online training course includes:

  • Quizzes
  • Exercises
  • Study Guides
  • Sample Exam
  • ITIL® 4 Specialist Drive Stakeholder Value (DSV) Examination

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

You must hold the ITIL® 4 Foundation certificate as a prerequisite, so we advise that you purchase access to our ITIL® 4 Foundation Online training course.

It is recommended that you revise your ITIL® 4 Foundation level materials as it will help to reinforce your existing level of knowledge of ITIL® 4.

ITIL® 4 Specialist Drive Stakeholder Value (DSV) Examination

  • Duration: 90 Minutes
  • Format: Closed Book, Multiple Choice Questions
  • Delivery: Online, Webcam Proctored
  • Pass Mark: 70% (28/40 Questions)

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

  • Be current and valid – ID containing dates that have expired are not allowed.
  • Be an original, not a photocopy.
  • Include a recognisable photo of you.
  • Match the information you gave when you booked your online exam.
  • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
  • Contain your Birthdate/Year.
  • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

From 01 January 2023: All PeopleCert / AXELOS certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. Previous certification holders will be given a grace period of six months to renew their certification, after which time they will be removed from the Successful Candidate Register (SCR).

Proctored Exam
ITIL® 4 Specialist Drive Stakeholder Value (DSV) Certificate
ITIL® 4 Managing Professional (MP) targets IT practitioners working within technology and digital teams across businesses.
Our ITIL® 4 Managing Professional (MP) online training package provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
The ITIL® 4 Managing Professional (MP) stream consists of four modules:

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) online training course is to provide you with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.

FAQS

To obtain the ITIL® 4 Managing Professional (MP) certification, you need to complete the following four ITIL® 4 training courses and examinations: ITIL® 4 Specialist Create, Deliver & Support (CDS) Online, ITIL® 4 Specialist Drive Stakeholder Value (DSV) Online, ITIL® 4 Specialist High Velocity IT (HVIT) Online and ITIL® 4 Strategist Direct, Plan & Improve (DPI) Online.

Absolutely! You can become certified with our ITIL® 4 Specialist Drive Stakeholder Value - DSV online training course for £786 + VAT, which includes the formal proctored examination.

ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

The ITIL® 4 Specialist Drive Stakeholder Value (DSV) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Specialist Drive Stakeholder Value (DSV) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Specialist Drive Stakeholder Value (DSV) exam is now easier than ever.

From 01 January 2023: All PeopleCert / AXELOS certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. Previous certification holders will be given a grace period of six months to renew their certification, after which time they will be removed from the Successful Candidate Register (SCR).

The ITIL® 4 Specialist Drive Stakeholder Value (DSV) proctored examination is a closed book examination with no notes.

The ITIL® 4 Specialist Drive Stakeholder Value (DSV) exam can be taken in English, Chinese, French, German and Spanish.

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on conversion of demand into value via IT-enabled services. The ITIL® 4 Specialist Drive Stakeholder Value (DSV) module will explain key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will also provide you with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

To be awarded the ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification, you must complete ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification training, and when you feel comfortable, take the ITIL® 4 Specialist Drive Stakeholder Value (DSV) proctored exam. If you score 70% or 28/40 correct answers in the exam, then you will receive your ITIL® 4 Specialist Drive Stakeholder Value (DSV) certificate.

The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

The ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

The cost to re-sit your ITIL® 4 Specialist Drive Stakeholder Value (DSV) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation.

After you have completed the ITIL® 4 Specialist Drive Stakeholder Value (DSV) module, you can move towards the other three-day ITIL® 4 Managing Professional (MP) training courses and examinations: ITIL® 4 Specialist Create, Deliver & Support (CDS) Online, ITIL® 4 Specialist High Velocity IT (HVIT) Online and ITIL® 4 Strategist Direct, Plan & Improve (DPI) Online.

You will have access to our ITIL® 4 Specialist Drive Stakeholder Value (DSV) online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

Why Choose Us?

Become Certified At Your Own Pace

Our online training courses come with 180 or 365 days access and there is the option to extend your access for an additional charge.

Track Your Own Learning Progress

You can keep track of your own progression throughout your online training course and ensure continuous improvement.

Hands-On Support & Training Advice

Our Training Experts are always on hand to help you with any questions which may arise on your learning journey.

Learn From Your Mobile Device

Our online training courses be viewed on your mobile device or iPad; with internet access, you can learn on the go or on your lunch break.