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ITIL® 4 Specialist Drive Stakeholder Value (DSV) Online

Build Trusted Stakeholder Relationships With ITIL® 4

Proctored Exam
180 Days Access
£786 (Excl. VAT)€879 (Excl. VAT)$845 (Excl. VAT)

Overview

Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

Our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Syllabus

Our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) syllabus is below:

Module 1: Customer Journeys

• Lesson 1 – The Concept of the Customer Journey
• Lesson 2 – Customer Journey Key Concepts
• Lesson 3 – Designing and Improving the Customer Journey

Module 2 – Targeting Markets and Stakeholders

• Lesson 1 – Understanding Markets and Marketing Activities
• Lesson 2 – Understanding Customers and Service Providers

Module 3 –Fostering Stakeholder Relationships

• Lesson 1 – Supplier and Partner Relationships
• Lesson 2 – Customer Relationships
• Lesson 3 – Analyzing Customer Needs
• Lesson 4 – Using the Practice Guides
• Lesson 5 – The Relationship Management Practice
• Lesson 6 – The Supplier Management Practice

Module 4 – How to Shape Demand and Define Service Offerings

• Lesson 1 – Designing Digital Service Experiences
• Lesson 2 – Approaches for Selling and Obtaining Service Offerings
• Lesson 3 – Managing Demand and Opportunities
• Lesson 4 – Managing Requirements
• Lesson 5 – The Business Analysis Practice

Module 5 – How to Align Expectations and Agree Service Details

• Lesson 1 – Value Co-Creation, Negotiation and Agreement
• Lesson 2 – The Service Level Management Practice

Module 6 – Onboarding and Offboarding

• Lesson 1 – Onboarding, Offboarding, and User Relationships
• Lesson 2 – Planning Onboarding and Offboarding, User Engagement
• Lesson 3 – The Service Catalogue Management Practice
• Lesson 4 – The Service Desk Practice

Module 7 – Continual Value Co-Creation

• Lesson 1 – Fostering a Service Mindset
• Lesson 2 – Service Request and Provision
• Lesson 3 – The Service Request Management Practice

Module 8– Realizing and Validating Service Value

• Lesson 1 – Service and Value Measurement and Validation Part 1
• Lesson 2 – Service and Value Measurement and Validation Part 2
• Lesson 3 – The Portfolio Management Practice

Module 9 – Course Recap and Exam Preparation

• Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL® 4 Managing Professional designation.

Learning Outcomes

Our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course builds on the concepts introduced in ITIL® 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.

Who Should Attend

Our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course is suitable for:

• Professionals continuing their journey In IT Service Management (ITSM).
• ITSM Managers or aspiring ITSM Managers
• ITSM Practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
• Existing ITIL® qualification holders like Project Managers wishing to develop their knowledge

It is primarily aimed at ITIL® Practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with both partners and suppliers.

What's Included

The ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course includes:

• ITIL® 4 Quizzes
• ITIL® 4 Exercises
• ITIL® 4 Study Guides
• The Official ITIL® 4 Specialist Drive Stakeholder Value Syllabus
• ITIL® 4 Specialist Drive Stakeholder Value Sample Exam
• ITIL® 4 Specialist Drive Stakeholder Value Proctored Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Technical Requirements

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Entry-Level Requirements

The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course.

Recommended Reading

There is no official prereading or precourse work prior to starting our ITIL® 4 Specialist Drive Stakeholder Value Online (180 Days) training course, but you may find that revision of your ITIL® 4 Foundation level material could be helpful and reenforce your level of ITIL® knowledge.

Exam Information

ITIL® 4 Specialist Drive Stakeholder Value Online Exam:

• Exam Duration: 90 Minutes
• Exam Format: Closed Book, Multiple Choice Questions
• Exam Delivery: Online, Webcam Proctored
• Exam Pass Mark: 70% (28/40 Questions)

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

• Be current and valid – ID containing dates that have expired are not allowed.
• Be an original, not a photocopy.
• Include a recognizable photo of you.
• Match the information you gave when you booked your online exam.
• Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
• Contain your Birthdate/Year.
• Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

Exam Type

Proctored Exam

Qualifications

​ITIL® 4 Specialist Drive Stakeholder Value Certificate​

What's Next

The ITIL® 4 Framework will provide you with a practical and flexible basis to support your organisation through its journey into the new digital landscape. We help you align human, digital, and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days)
ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days)
ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days)
ITIL® 4 Managing Professional Transition Module Online (180 Days)

Additional Information

Congratulations! If you pass the ITIL® 4 Specialist Drive Stakeholder Value exam, then you will be awarded the ITIL® 4 Specialist Drive Stakeholder Value certification.

Frequently Asked Questions

Absolutely! You can become certified with our ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (180 Days) training course for £786 + VAT, which includes the formal proctored examination.

ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

The ITIL® 4 Specialist Drive Stakeholder Value (DSV) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Specialist Drive Stakeholder Value (DSV) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Specialist Drive Stakeholder Value (DSV) exam is now easier than ever.

No, there is no expiry date on the ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification and it is valid for life, however newer versions of ITIL® may be released in the future.

The ITIL® 4 Specialist Drive Stakeholder Value (DSV) proctored examination is a closed book examination with no notes.

The ITIL® 4 Specialist Drive Stakeholder Value (DSV) exam can be taken in English, Chinese, French, German and Spanish.

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on conversion of demand into value via IT-enabled services. The ITIL® 4 Specialist Drive Stakeholder Value (DSV) module will explain key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will also provide you with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

To be awarded the ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification, you must complete ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification training, and when you feel comfortable, take the ITIL® 4 Specialist Drive Stakeholder Value (DSV) proctored exam. If you score 70% or 28/40 correct answers in the exam, then you will receive your ITIL® 4 Specialist Drive Stakeholder Value (DSV) certificate.

The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

The ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

The cost to re-sit your ITIL® 4 Specialist Drive Stakeholder Value (DSV) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation.

After you have completed the ITIL® 4 Specialist Drive Stakeholder Value (DSV) module, you can move towards the other three-day ITIL® 4 Managing Professional (MP) training courses and examinations: ITIL® 4 Specialist Create, Deliver & Support - CDS Online (180 Days), ITIL® 4 Specialist High Velocity IT - HVIT Online (180 Days) and ITIL® 4 Strategist Direct, Plan & Improve - DPI Online (180 Days).

You will have access to our ITIL® 4 Specialist Drive Stakeholder Value (DSV) online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.