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Our ITIL® 4 Specialist IT Asset Management (ITAM) training course will explore the key concepts, principles, value and challenges of the IT Asset Management (ITAM) practice.

It will give you best practice guidance at both strategic and operational levels on how to maximise value creation, control costs, manage risks, meet regulatory and contractual requirements, and support decision-making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability.

In addition, the ITIL® Maturity Model is introduced as a tool to help you assess and measure the organisation’s capabilities in service management and identify actions on improvement opportunities to develop IT Asset Management (ITAM) capabilities.

Our ITIL® 4 Specialist IT Asset Management (ITAM) training course will enable you to:

  • Define IT Asset Management roles, responsibilities, knowledge and skills.
  • Plan and manage the full lifecycle of all IT assets.
  • Effectively automate IT Asset Management activities.
  • Apply IT Asset Management metrics and practice success factors to improve performance.
  • Measure, assess and develop IT Asset Management capability by using the ITIL® Maturity Model.

Our ITIL® 4 Specialist IT Asset Management (ITAM) training course will cover the following topics:

1. Understand The Key Concepts Of IT Asset Management (ITAM)

  • 1.1. Identify the purpose, PSFs, and value of the IT Asset Management (ITAM) practice.
  • 1.2. Apply iterative and interdependent scoping to IT asset types and IT asset register.
  • 1.3. Understand the benefits of standard IT assets.
  • 1.4. Understand the IT Asset Management (ITAM) relationship with governance, compliance, and policies of the organisation.
  • 1.5. Apply an organisation's sustainability objectives to IT Asset Management (ITAM).
  • 1.6. Identify the key challenges of IT Asset Management (ITAM).

2. Understand IT Asset Management (ITAM) Value Streams & Processes

  • 2.1. Understand the roles and relationships of service value streams, practices, and processes in creation of value.
  • 2.2. Identify the value of a common approach to IT asset lifecycle management.
  • 2.3. recognise the sustainability aspects of IT asset decommissioning and disposal actions.
  • 2.4. Know how to verify, audit, and analyse IT assets.
  • 2.6. Understand the critical nature of records and documentation to IT asset lifecycle management.
  • 2.7. Know how to integrate IT Asset Management (ITAM) in the organisation's value streams.
  • 2.8. Identify the relationship between IT Asset Management (ITAM) and the service configuration management practice.

3. Understand IT Asset Management (ITAM) Roles, Skills & Organisational Solutions

  • 3.1. Understand the key skills required for IT Asset Management (ITAM).
  • 3.2. Describe the responsibilities of IT Asset Manager, License Manager, IT Asset Owner, IT Asset Custodian and IT Asset Consumer.
  • 3.3. Know how to apply the LACMT model to IT Asset Management (ITAM) activities.
  • 3.4. Know how to position IT Asset Management (ITAM) within an organisational structure.

4. Understand How Information & Technology Supports & Enables IT Asset Management (ITAM)

  • 4.1. Identify the key inputs and outputs of the IT Asset Management (ITAM) practice.
  • 4.2. Describe the key IT Asset Management (ITAM) automation tools and their role in the practice.

5. Understand The Role Of Partners & Suppliers In IT Asset Management (ITAM)

  • 5.1. Understand the types of service relationships (basic, cooperative, partnership).
  • 5.2. Understand the complexity of service relationships.
  • 5.3. Describe a consistent approach to IT Asset Management (ITAM) across the organisation's ecosystem.

6. Know How To Develop IT Asset Management (ITAM) Organisational Capabilities

  • 6.1. Understand the key concepts of the ITIL® maturity model: capability assessment, capability levels and criteria.
  • 6.2. Know how to apply capability criteria to plan IT Asset Management (ITAM) capability development.
  • 6.3. Identify key metrics and methods for improving IT Asset Management (ITAM) capabilities.
  • 6.4. Apply the key steps of the IT Asset Management (ITAM) capability development.

Our ITIL® 4 Specialist IT Asset Management (ITAM) training course is suitable for the following roles:

  • IT Managers
  • Procurement Managers
  • Financial Managers
  • IT Operations Managers
  • Project Managers
  • Process Managers
  • Contract Managers
  • Risk Managers
  • Business Continuity Managers
  • Security Managers

Our ITIL® 4 Specialist IT Asset Management (ITAM) training course includes the following materials:

  • Pre-reading
  • A Full Course Manual
  • Quizzes
  • Exercises
  • ITIL® 4 Specialist IT Asset Management (ITAM) Exam Voucher

The ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Specialist IT Asset Management (ITAM) training course.

It might be useful to revise your ITIL® 4 Foundation level materials again to reinforce your existing level of knowledge of ITIL® 4.

The ITIL® 4 Specialist IT Asset Management (ITAM) examination is intended to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 IT Asset Management (ITAM) publication.

ITIL® 4 Specialist IT Asset Management (ITAM) Examination:

  • Questions: 40
  • Format: Multiple-Choice
  • Duration: 90 Minutes
  • Pass Mark: 26 / 40 (65%)
  • Materials Allowed: None - Closed Book

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

Your Identification Document (ID):

On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:

  • Be current and valid – ID containing dates that have expired are not allowed.
  • Be an original, not a photocopy.
  • Include a recognisable photo of you.
  • Match the information you gave when you booked your online exam.
  • Be a government-issued national/state/province identity card that is recognized by the country in which you are a citizen or permanent resident.
  • Contain your Birthdate/Year.
  • Contain your First/Middle Name(s) and Last Name in English (Latin) characters.

Please Note: Electronic IDs will not be accepted.

From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.

Proctored Exam
ITIL® 4 Specialist IT Asset Management (ITAM) Certificate

IT Asset Management (ITAM) is one of the most important elements for any business strategy. IT Asset Management will improve your business' cost control and risk reduction while increasing business value with IT Assets.

The ITIL® 4 Specialist IT Asset Management (ITAM) module is structured and aligned around the ITIL® Framework and the ITIL® Practice Guides.

ITIL® 4 Specialist: IT Asset Management (ITAM) FAQS

Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.

The ITIL® 4 Extension Modules are the latest additions to the ITIL® 4 Framework. The ITIL® 4 Extension Modules extend the main ITIL® 4 framework and provide organisations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

The ITIL® 4 Extension Modules are: ITIL® 4 Specialist Acquiring & Managing Cloud Services, ITIL® 4 Specialist Sustainability In Digital & IT, ITIL® 4 Specialist Business Relationship Management (BRM) and ITIL® 4 Specialist IT Asset Management (ITAM).

Our ITIL® 4 Specialist IT Asset Management (ITAM) training course is delivered over three days.

Our three-day ITIL® 4 Specialist IT Asset Management (ITAM) training course is usually delivered from 09:00 to 17:00 (UK Time).

If you are attending our three-day ITIL® 4 Specialist IT Asset Management (ITAM) virtual training course, our expert tutors have years of experience in IT Service Management (ITSM) and will teach you everything you need to know to pass the ITIL® 4 Specialist IT Asset Management (ITAM) exam. You will also be provided with ITIL® 4 Specialist IT Asset Management (ITAM) sample papers for you to work through before your proctored exam.

The ITIL® 4 Specialist IT Asset Management (ITAM) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Specialist IT Asset Management (ITAM) certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Specialist IT Asset Management (ITAM) exam is now easier than ever.

From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.

The ITIL® 4 Specialist IT Asset Management (ITAM) proctored examination is a closed book examination with no materials allowed.

The ITIL® 4 Specialist IT Asset Management (ITAM) exam can only be taken in English at present.

Our three-day ITIL® 4 Specialist IT Asset Management (ITAM) training course will give you a key understanding of IT Asset Management (ITAM) best practice guidance at all levels.

IT Asset Management (ITAM) supports decision-makers on all things IT assets, including their impact on sustainability.

To be awarded the ITIL® 4 Specialist IT Asset Management (ITAM) certification, you must complete ITIL® 4 Specialist IT Asset Management (ITAM) certification training, and when you feel comfortable, take the ITIL® 4 Specialist IT Asset Management (ITAM) proctored exam. If you score 65% or 26/40 correct answers in the exam, then you will receive your ITIL® 4 Specialist IT Asset Management (ITAM) certificate.

The ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Specialist IT Asset Management (ITAM) training course.

Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.

If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.

The ITIL® 4 Specialist IT Asset Management (ITAM) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.

As Of 01 April 2023: Purple Griffon is now offering complimentary Take2 on all ITIL® 4 and PRINCE2® examinations. Take2 is one free exam resit should you fail on your first attempt at the examination.

ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.

Our ITIL® 4 Specialist IT Asset Management (ITAM) training course is suitable for the following roles:

  • IT Managers
  • Procurement Managers
  • Financial Managers
  • IT Operations Managers
  • Project Managers
  • Process Managers
  • Contract Managers
  • Risk Managers
  • Business Continuity Managers
  • Security Managers

IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.

ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.

ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.

IT Asset Management (ITAM) is one of the most important elements for any business strategy. IT Asset Management will improve your business' cost control and risk reduction while increasing business value with IT Assets. These IT Assets include all aspects of hardware and software used within your organisation.

INFORMATION

ITIL® 4 Specialist: IT Asset Management (ITAM) Course Dates

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We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

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Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager