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+44 (0)1539 736 828Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates
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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates
Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course explains key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will also provide you with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course will cover the following topics:
1. Understand how customer journeys are designed
2. Know how to target markets and stakeholders
3. Know how to foster stakeholder relationships
4. Know how to shape demand and define service offerings
4.1 Understand methods for designing digital service experiences based on value-driven, data-driven and user-centred service design
4.2 Understand approaches for selling and obtaining service offerings
4.3 Know how to capture, influence and manage demand and opportunities
4.4 Know how to collect, specify and prioritise requirements from a diverse range of stakeholders
4.5 Know how the Business Analysis practice can be applied to enable and contribute to requirement management and service design
5. Know how to align expectations and agree details of services
6. Know how to onboard and off-board customers and users
7. Know how to act together to ensure continual value co-creation (service consumption / provisioning)
8. Know how to realise and validate service value
Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course is suitable for:
Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course includes the following materials:
The ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course.
It might be useful to revise your ITIL® 4 Foundation level materials again to reinforce your existing level of knowledge of ITIL® 4.
ITIL® 4 Specialist Drive Stakeholder Value (DSV) Examination:
The ITIL® 4 Specialist Drive Stakeholder Value (DSV) examination will comprise of:
Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.
Your Identification Document (ID):
On the day of your exam, your Proctor will verify your ID. You are responsible for ensuring the ID used to register and take your exam is valid and acceptable. On your exam day, if you do not present valid and acceptable ID, or the First/Middle Name(s) and Last Name of your ID do not exactly match the name you used to register for your exam, you will not be allowed to test and will not be entitled to a refund. You will, however, be able to re-book your exam following the standard exam booking process. Your ID must:
Please Note: Electronic IDs will not be accepted.
From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.
After our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course, you should consider taking the other ITIL® 4 modules:
Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course will provide you with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
Please Note: All training courses purchased with Knoma will be at full RRP and no discounts can be applied.
Visit our Terms & Conditions page to learn how to cancel, get a refund or withdraw from your Knoma credit agreement.
Use this quick Eligibility Checker to see your likelihood of being approved for a loan with Knoma, without any damage to your credit score.
Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.
To obtain the ITIL® 4 Managing Professional (MP) certification, you need to complete the following four three-day ITIL® 4 training courses and examinations: ITIL® 4 Specialist Create, Deliver & Support (CDS), ITIL® 4 Specialist Drive Stakeholder Value (DSV), ITIL® 4 Specialist High Velocity IT (HVIT) and ITIL® 4 Strategist Direct Plan & Improve (DPI).
Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course is delivered over three days.
Our three-day ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course is usually delivered from 09:00 to 17:00 (UK Time).
ITIL® 4 still has most of the core elements of ITIL® V3, and existing guidance will be recognisable in parts of ITIL® 4, however the are no direct like-for-like modules between the two existing ITIL® certification schemes.
If you are attending our three-day ITIL® 4 Specialist Drive Stakeholder Value (DSV) virtual training course, our expert tutors have years of experience in IT Service Management (ITSM) and will teach you everything you need to know to pass the ITIL® 4 Specialist Drive Stakeholder Value (DSV) exam. You will also be provided with ITIL® 4 Specialist Drive Stakeholder Value (DSV) sample papers and the official core guidance in eBook format for you to work through before your proctored exam.
The ITIL® 4 Specialist Drive Stakeholder Value (DSV) proctored examination is taken over ninety minutes and comprises of forty multiple-choice questions. In order to get your ITIL® 4 Specialist Drive Stakeholder Value (DSV) certificate, you must score 70% or 28/40 to pass the exam. With Purple Griffon, sitting your ITIL® 4 Specialist Drive Stakeholder Value (DSV) exam is now easier than ever.
From 01 January 2023: All PeopleCert certifications will need to be renewed after three years. You can do this by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date. If you make the decision to not renew your certification, you will not be removed from the Successful Candidate Register (SCR). You will remain on the Successful Candidate Register (SCR), however it will be flagged that your certification is not up to date.
The ITIL® 4 Specialist Drive Stakeholder Value (DSV) proctored examination is a closed book examination with no notes.
The ITIL® 4 Specialist Drive Stakeholder Value (DSV) exam can be taken in English, Chinese, French, German and Spanish.
Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on conversion of demand into value via IT-enabled services. The ITIL® 4 Specialist Drive Stakeholder Value (DSV) module will explain key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will also provide you with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
To be awarded the ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification, you must complete ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification training, and when you feel comfortable, take the ITIL® 4 Specialist Drive Stakeholder Value (DSV) proctored exam. If you score 70% or 28/40 correct answers in the exam, then you will receive your ITIL® 4 Specialist Drive Stakeholder Value (DSV) certificate.
If you want to become ITIL® 4 Specialist Drive Stakeholder Value (DSV) certified, you can now learn and spread the cost over 12 months. We have partnered with Knoma to help you become certified with us, without paying any fees upfront. To start the Knoma application process, click the Knoma button on this ITIL® 4 Specialist Drive Stakeholder Value (DSV) course page and pay later with no interest. Apply in minutes. Most people get a decision instantly, though it could take up to 48 hours. Knoma only conducts soft credit and identity checks, so being declined will not affect your credit score.
The ITIL® 4 Foundation certificate is the prerequisite for the ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course.
Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.
If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.
The ITIL® 4 Specialist Drive Stakeholder Value (DSV) certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.
The cost to re-sit your ITIL® 4 Specialist Drive Stakeholder Value (DSV) exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.
ITIL® 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.
Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course is suitable for professionals continuing their ITIL® 4 certification journey after ITIL® 4 Foundation.
After you have completed the ITIL® 4 Specialist Drive Stakeholder Value (DSV) module, you can move towards the other three-day ITIL® 4 Managing Professional (MP) training courses and examinations: ITIL® 4 Specialist Create, Deliver & Support (CDS), ITIL® 4 Specialist High Velocity IT (HVIT) and ITIL® 4 Strategist Direct Plan & Improve (DPI).
IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.
ITIL® is used by millions of professionals all around the World, and ITIL® has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL® is a set of practices, which focus on aligning IT services with the needs of the business. ITIL® provides comprehensive and practice guidance to establish a service management system. The ITIL® Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL® is to maximise value to customers by aligning IT resources with business needs.
ITIL® 4 is the latest version of the ITIL® Framework, which was released in February 2019. ITIL® 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL® (ITIL® V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL® 4, the current version of ITIL®, takes all of the best parts from ITIL® V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL® 4 Framework. The key elements of ITIL® 4 are the four dimensions, the guiding principles, the move from processes (ITIL® V3) to practices (ITIL® 4), and the service value system.
INFORMATION
Now only £13951395 + VAT
Now only £13951395 + VAT
Now only £13951395 + VAT
Now only £13951395 + VAT
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager
