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ITIL® 4 Overview Training Course

ITIL® 4 Overview Covers Core Fundamentals Of The ITIL® 4 Framework


Our one-day ITIL® 4 Overview training course will provide you with an understanding of the benefits of adopting an ITIL® approach to IT Service Management and how this can be achieved.

It is the perfect introduction to ITIL® Best Practice.

You can attend one of our public scheduled dates or arrange on-site delivery tailored for your organisational needs.

ITIL® V4 Relevance

ITIL® is used by millions of professionals globally. Businesses are built on the ITIL® framework. Every year, organisations all over the world invest heavily in adopting and adapting ITIL® into their business practices and up-skilling their staff with ITIL® qualifications.

AXELOS Global Best Practice have performed extensive research among a diverse group of stakeholders and it has shown that the ITIL® framework is fundamental to organisations, it enables transformation and helps them to realise value.

AXELOS Global Best Practice understand the need for a smooth transition from ITIL® V3 to ITIL® V4 and recognise the need to ensure that your investment in the ITIL® framework continues to drive and enhance your organisation's performance.

Therefore, you can feel reassured that ITIL® 4 has been created to be compatible with the current ITIL® certification scheme. All existing ITIL® qualifications will remain valid until the following update and all credits gained will help you continue your ITIL® journey in the new certification scheme.

The core fundamentals and key concepts of ITIL® will still be as relevant to you and your business as they are today following the release of ITIL® 4. This next evolution of ITIL® is a transition from an organisations existing investment in ITIL® and its way of working, to a faster, more flexible and adaptive approach.

ITIL® V4 Certifications

ITIL® 4 will help your organisation to navigate through the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale.

The Fourth Industrial Revolution is marked by emerging technology in fields like robotics, Artificial Intelligence (AI), nanotechnology, quantum computing, biotechnology, The Internet of Things (IoT), 3D printing, autonomous vehicles and so much more.

The ITIL® 4 framework will provide you with a practical and flexible basis to support your organisation on your journey into the new digital transformation by helping you align your human, digital and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.

With the release of ITIL® 4, the context of ITIL® is now much bigger and emphasises on the business and technology world, how it works today and how it will work in the future with Agile, DevOps and digital transformation.

ITIL® 4 will be way more relevant to Developers, Practitioners and your business as a whole through promoting a holistic view of delivering products and services. From ITIL® 4 Foundation level, ITIL®4 will highlight the importance of collaboration, transparency automating where possible, and working holistically.

ITIL® 4 retains a lot of the core elements that makes the ITIL® framework so valuable to professionals and organisations today. We know that change is a constant state and organisations are struggling to navigate it. ITIL® 4 is best practice, which will support your organisation in navigating through ongoing change.

ITIL® 4 is the next iteration that incorporates all of the very best features from ITIL® as it is known today and expands IT and Services to a new level, moving from traditional process lead delivery - ITIL® 4 supports faster, high quality and value driven delivery for you and your business.

Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.

If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.

ITIL® 4 Foundation Webinar
ITIL® 4 Managing Professional Transition Module Webinar
ITIL® 4 Specialist: Create, Deliver & Support Webinar
ITIL® 4 Specialist: Drive Stakeholder Value Webinar
ITIL® 4 Strategist: Direct, Plan & Improve Webinar
ITIL® 4 Specialist: High Velocity IT Webinar
ITIL® 4 Leader: Digital & IT Strategy Webinar

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Outline

The ITIL® 4 Overview training course will cover the key areas defined in ITIL® 4 including:

• What ITIL® 4 is
• What ITIL® 4 is
• Where ITIL® 4 fits into a modern IT environment
• Benefits and challenges of ITIL® 4
• Key concepts and definitions of Service Management
• The seven guiding principles
• The four dimensions of Service Management
• The Service value stream
• Service value chains
• ITIL® 4 Practices


The ITIL® 4 Overview provides a taster to Service Management and is introductory level training for those who work in ITSM or work alongside Service Managers and need a basic understanding of what they do and why they do it.

Upon completion, you will understand the requirement for Service Management, its components and the benefits that can accrue from its implementation.

About the Course

Our ITIL® 4 Overview training course is delivered both as public classroom schedule in our virtual classroom and as on-site training at your own organisation. It will help you to learn the guiding principles and gain a common understanding of the purpose of ITSM and the various activities undertaken by ITIL Practitioners.

Our ITIL® 4 Overview will explore the needs for and the primary benefits of each of the processes and functions that comprise Service Management. The vital areas of planning, implementation and management of the modules will also be discussed in the training session.

Who Should Attend

Our ITIL® 4 Overview training course is suitable for professionals who are interested in ITIL® Best Practice

Materials Provided

Purple Griffon will provide you with full ITIL® 4 Overview training course materials including:

• Quizzes
• Exercises

Organisational Benefits

There are multiple organisation benefits from the ITIL® 4 Overview course, including:

• Your staff will have a common understanding of ITIL® 4
• Improved efficiency and quality of work

    Individual Benefits

    There are multiple individual benefits from the ITIL® 4 Overview training course, including:

    • You will bring your skills up to date
    • You will understand the latest in IT Service Management (ITSM) Best Practice


      There are no formal prerequisites associated with this ITIL® 4 training course.


      There is no official prereading or precourse work, which needs to be completed prior to the ITIL® Overview.

      Exam Overview

      There is no formal examination that must be completed at the end of this ITIL® 4 training course.

      Exam Type

      No Exam

      Professional Development Units - PDUs

      There are no professional qualification credits attached to this ITIL® 4 introductory level training.


      There are no formal qualifications gained from the ITIL® 4 Overview training course.


      You will now understand ITIL® 4 and how its implementation will benefit your organisation.

      ITIL® 4 Overview Course Dates

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