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ITIL® is the most widely recognised framework for IT-enabled services in the world. It supports organisations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.
ITIL® provides comprehensive, practical and proven guidance for establishing a service management system. It also provides a common language (glossary of terms) for businesses using IT-enabled services.
ITIL®, the professionally recognised certification scheme, provides comprehensive, practical and proven guidance for an organisation’s digital services and is utilised by 90% of Fortune 500 companies.
ITIL® 4 is the evolution of this well-established framework to provide a flexible end-to-end IT / digital operating model for the delivery and operation of tech-enabled products and services.
The ITIL® 4 Framework will provide you with a practical and flexible basis to support your organisation through its journey into the new digital landscape. We help you align human, digital, and physical resources to compete within the modern complex landscape and adopt emerging technologies into your own IT operations.
ITIL® 4 Foundation:
ITIL® 4 Foundation is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader training courses.
ITIL® 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.
ITIL® 4 Managing Professional Designation:
ITIL® 4 Managing Professional targets IT practitioners working within technology and digital teams across businesses. The ITIL® 4 Managing Professional stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
ITIL® 4 Managing Professional consists of four modules:
To obtain the designation ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader, you must complete all modules in each stream. ITIL® 4 Strategist Direct Plan & Improve is the universal module for both streams.
ITIL® 4 Strategic Leader Designation:
ITIL® 4 Strategic Leader recognises the value of ITIL®, not just for IT operations, but for all digitally enabled services. Becoming an ITIL® 4 Strategic Leader demonstrates that you have a clear understanding of how IT influences and shapes business strategy.
ITIL® 4 Strategic Leader designation consists of two modules:
To become an ITIL® 4 Strategic Leader, you must complete all modules in the designation, with ITIL® 4 Strategist Direct Plan & Improve is a universal module for both designations.
In addition, you must be able to demonstrate that they have a minimum of three year’s managerial experience to be eligible to take ITIL® 4 Leader Digital & IT Strategy.
ITIL® 4 Specialist Create, Deliver & Support:
ITIL® 4 Specialist Create, Deliver & Support provides universal guidance that further explores the concepts introduced in ITIL® 4 Foundation while covering challenges modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.
ITIL® 4 Specialist Create, Deliver & Support is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in service management.
ITIL® 4 Specialist Create, Deliver & Support is less about technical aspects and more of a practical and holistic approach to the creation and management of effective and streamlined services.
ITIL® 4 Strategist Direct Plan & Improve:
ITIL® 4 Strategist Direct Plan & Improve provides IT professionals and leaders with the ability to use ITIL® methods in their overall IT strategy, creating an evolving IT organisation with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes.
ITIL® 4 Strategist Direct Plan & Improve equips you with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.
ITIL® 4 Strategist Direct Plan & Improve is the universal module which is a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader.
ITIL® 4 Specialist Drive Stakeholder Value:
ITIL® 4 Specialist Drive Stakeholder Value covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and the customer journey.
ITIL® 4 Specialist Drive Stakeholder Value will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.
ITIL® 4 Specialist Drive Stakeholder Value is a unique module that drives IT professionals to interact with stakeholders to influence and improve the user experience.
ITIL® 4 Specialist High Velocity IT:
ITIL® 4 Specialist High Velocity IT explores the ways in which digital organisations and digital operating models function in high-velocity environments. It will help aspiring organisations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investments for significant business enablement.
ITIL® 4 Specialist High Velocity IT will enable traditional practitioners and organisations to update their skills and working methods for the digital era.
ITIL® 4 Specialist High Velocity IT focuses on the characteristics of high-velocity organisations and demonstrates how ITIL®'s operating model, principles and operational practices can be used for digital delivery, from optimisation to radical transformation.
ITIL® 4 Leader Digital & IT Strategy:
ITIL® 4 Leader Digital & IT Strategy adds a new perspective to the ITIL® 4 guidance and elevates the discussion around ITIL® concepts to an organisational strategy level.
ITIL® 4 Leader Digital & IT Strategy enables IT and digital leaders to influence and drive strategic business decisions, by helping them to:
• Create an appropriate digital strategy aligned to the wider business goals.
• Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.
• Explore the use of the ITIL® 4 Framework to support organisations on their digital transformation journey, addressing service management challenges and utilising new technology.
ITIL® 4 Leader Digital & IT Strategy also covers how ITIL® 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges.
ITIL® 4 Extension Modules:
The ITIL® 4 Extension Modules are the latest additions to the ITIL® 4 Framework. The ITIL® 4 Extension Modules extend the main ITIL® 4 Framework and provide organisations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.
The first two modules are NOT currently available, but will be coming in late November 2021:
ITIL® 4 Specialist Acquiring & Managing Cloud Services:
ITIL® 4 Specialist Acquiring & Managing Cloud Services explores the concept of the ‘cloud services user journey’ which aligns key ITIL® concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.
ITIL® 4 Specialist Sustainability In Digital & IT:
ITIL® 4 Specialist Sustainability In Digital & IT highlights key sustainability competencies and capabilities that service organisations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.
Purple Griffon has created a series of free one-hour overviews for each ITIL® 4 training course, which explains what the training course covers and provides insight into the format and content.
If you are already certified in ITIL® V3 but haven't transitioned yet, our videos may give you extra motivation to update to the new certification level.
• ITIL® 4 Foundation Webinar
• ITIL® 4 Managing Professional Transition Module Webinar
• ITIL® 4 Specialist: Create, Deliver & Support Webinar
• ITIL® 4 Specialist: Drive Stakeholder Value Webinar
• ITIL® 4 Strategist: Direct, Plan & Improve Webinar
• ITIL® 4 Specialist: High Velocity IT Webinar
• ITIL® 4 Leader: Digital & IT Strategy Webinar