ITIL® 4 Courses & Certification Scheme

ITIL® 4 Foundation Exam

Is your budget stopping you from becoming ITIL® 4 Foundation certified? We can help. Whether your budget is big or small, we have options for you.

We are excited to announce that you can now purchase your ITIL® 4 Foundation Exam through us without attending a full training course.

Please Note: Our ITIL® 4 Foundation Exam requires you to complete at least 16 hours of self-study in preparation for the ITIL® 4 Foundation examination. You will not receive any formal training via our online training platform or from a tutor.

ITIL® 4 Foundation Bridge

Our two-day ITIL® 4 Foundation Bridge training course is ideal if you already hold the ITIL® V3 Foundation certification and looking to convert to the ITIL® 4 Foundation qualification. It covers the full course material but at a faster pace, if you already know the IT Service Management Lifecycle and underpinning process structure.

Please Note: Our ITIL® 4 Foundation Bridge training course is not run as a public scheduled training course, however it can be delivered as a private training session for your team. Email us at [email protected] or call +44 (0)1539 736 828 for a formal quote.

ITIL® 4 Specialist: Create, Deliver & Support (CDS)

Our three-day ITIL® 4 Specialist Create, Deliver & Support (CDS) training course provides universal guidance that further explores the concepts introduced in ITIL® 4 Foundation while covering challenges modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

Our ITIL® 4 Specialist Create, Deliver & Support (CDS) training course is the logical next step after ITIL® 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in IT Service Management (ITSM).

ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

Our three-day ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on conversion of demand into value via IT-enabled services.

Our ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

ITIL® 4 Specialist: High Velocity IT (HVIT)

Our three-day ITIL® 4 Specialist High Velocity IT (HVIT) training course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations.

Our ITIL® 4 Specialist High Velocity IT (HVIT) training course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

Our three-day ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course will provide you with the practical skills necessary to create a learning and improving IT organisation, with a strong and effective strategic direction.

Our ITIL® 4 Strategist Direct, Plan & Improve (DPI) training course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage.

It will provide ITIL® Practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL® 4 Leader: Digital & IT Strategy (DITS)

Our four-day ITIL® 4 Leader Digital & IT Strategy (DITS) training course adds a new perspective to the ITIL® 4 guidance and elevates the discussion around ITIL® concepts to an organisational strategy level.

Our ITIL® 4 Leader Digital & IT Strategy (DITS) training course also covers how ITIL® 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges.

ITIL® 4 Managing Professional (MP)

ITIL® 4 Managing Professional (MP) targets IT practitioners working within technology and digital teams across businesses.

Our twelve-day ITIL® 4 Managing Professional (MP) package provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

The ITIL® 4 Managing Professional (MP) stream consists of four modules:

• ITIL® 4 Specialist Create, Deliver & Support (CDS)
• ITIL® 4 Specialist Drive Stakeholder Value (DSV)
• ITIL® 4 Specialist High Velocity IT (HVIT)
• ITIL® 4 Strategist Direct, Plan & Improve (DPI)

ITIL® 4 Strategic Leader (SL)

ITIL® 4 Strategic Leader (SL) recognises the value of ITIL®, not just for IT operations, but for all digitally enabled services.

Our seven-day ITIL® 4 Strategic Leader (SL) package will help you to clearly understand how IT influences and shapes business strategy.

The ITIL® 4 Strategic Leader (SL) stream consists of two modules:

• ITIL® 4 Strategist Direct, Plan & Improve (DPI)
• ITIL® 4 Leader Digital & IT Strategy (DITS)

After achieving the ITIL 4 Managing Professional designation or Managing Professional Transition, candidates would only need to complete the ITIL 4 Leader: Digital and IT Strategy module to achieve the ITIL 4 Strategic Leader designation

ITIL® 4 Specialist: Business Relationship Management (BRM)

Our three-day ITIL® 4 Specialist Business Relationship Management (BRM) training course will teach you the key concepts, principles, and guidance of Business Relationship Management (BRM).

Business Relationship Management (BRM) is ideal for professionals working on stakeholder analysis and relationship management.

ITIL® 4 Specialist: IT Asset Management (ITAM)

Our three-day ITIL® 4 Specialist IT Asset Management (ITAM) training course will give you a key understanding of IT Asset Management (ITAM) best practice guidance at all levels.

IT Asset Management (ITAM) supports decision-makers on all things IT assets, including their impact on sustainability.

ITIL® 4 Specialist: Sustainability In Digital & IT (SDIT)

Our four-day ITIL® 4 Specialist Sustainability In Digital & IT (SDIT) training course is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Our ITIL® 4 Specialist Sustainability In Digital & IT (SDIT) training course explores how service organisations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL®’s Service Value Chain and ITIL® practices.

ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS)

The ITIL® 4 Extension Modules extend the main ITIL® 4 framework and provide organisations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

Our three-day ITIL® 4 Specialist Acquiring & Managing Cloud Services (AMCS) training course explores the concept of the ‘cloud services user journey’ which aligns key ITIL® concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.

ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF)

Our three-day ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course will teach you the key concepts, principles, value and challenges of ITIL® 4’s five management practices:

• Service Desk
• Incident Management
• Problem Management
• Service Request Management
• Monitoring & Event Management

Our ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course will provide you with best practice guidance at both strategic and operational levels of maximising value from the practices.

ITIL® 4 Practitioner: Service Desk

Our one-day ITIL® 4 Practitioner: Service Desk training course will teach you the key concepts, principles, value and challenges of the Service Desk practice.

It is intended to provide you with best practice guidance at both strategic and operational levels on how to capture demand for incident resolution and service requests. The Service Desk practice should also be the entry point and single point of contact for the service provider for all users.

ITIL® 4 Practitioner: Incident Management

Our one-day ITIL® 4 Practitioner: Incident Management training course will teach you the key concepts, principles, value and challenges of the Incident Management practice.

It is intended to provide you with best practice guidance at both strategic and operational levels on how to minimise the negative impact of incidents by restoring normal service operation as quickly as possible.

ITIL® 4 Practitioner: Problem Management

Our one-day ITIL® 4 Practitioner: Problem Management training course will teach you the key concepts, principles, value and challenges of the Problem Management practice.

It is intended to provide you with best practice guidance at both strategic and operational levels on how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.

ITIL® 4 Practitioner: Service Request Management

Our one-day ITIL® 4 Practitioner: Service Request Management training course will teach you the key concepts, principles, value and challenges of the Service Request Management practice.

It is intended to provide you with best practice guidance at both strategic and operational levels on how to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

ITIL® 4 Practitioner: Monitoring & Event Management

Our one-day ITIL® 4 Practitioner: Monitoring & Event Management training course will teach you the key concepts, principles, value and challenges of the Monitoring & Event Management practice.

It is intended to provide you with best practice guidance at both strategic and operational levels on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.

ITIL® 4 Specialist: Plan, Implement & Control (PIC)

Our three-day ITIL® 4 Specialist: Plan, Implement & Control (PIC) training course will teach you the key concepts, principles, value and challenges of ITIL® 4’s five management practices:

• Change Enablement
• Release Management
• Service Configuration Management
• Deployment Management
• IT Asset Management

ITIL® 4 Practitioner: Change Enablement

Our one-day ITIL® 4 Practitioner: Change Enablement training course will teach you the tools and practices to effectively manage and facilitate changes in an organisation's IT services while minimising risk and maximising value.

The main goal of change enablement is to facilitate and support successful organisational change. Change Enablement involves creating an environment that allows individuals, teams, and the organisation as a whole to embrace and adapt to change effectively.

ITIL® 4 Practitioner: Release Management

Our one-day ITIL® 4 Practitioner: Release Management training course provides guidance on key activities and strategy for release management, including release planning, testing, deployment, and post-release evaluation.

These practices help organisations streamline the release process, improve service delivery, and achieve better overall IT service management outcomes.

ITIL® 4 Practitioner: Service Configuration Management

Our one-day ITIL® 4 Practitioner: Service Configuration Management training course focuses on providing you with the understanding of the key concepts, principles, value and challenges of the Service Configuration Management Practice.

The goal of Service Configuration Management is to ensure that all aspects of an IT service's configuration are properly identified, controlled, and maintained throughout its lifecycle. Service Configuration Management is a key process within IT Service Management (ITSM) and is focused on managing the Configuration Items (CIs) that make up an IT service.

ITIL® 4 Practitioner: Deployment Management

Our one-day ITIL® 4 Practitioner: Deployment Management training course focuses on the planning, coordination, and execution of deploying IT services, applications, and infrastructure components into an IT environment.

The primary goal of Deployment Management is to ensure that the deployment process is carried out efficiently, effectively, and with minimal disruptions to the business.

ITIL® 4 Practitioner: IT Asset Management

Our one-day ITIL® 4 Practitioner: IT Asset Management training course will teach the tools, practices and strategies concerning IT assets and how they are effectively acquired, controlled, and maintained to support an organisation's operations and objectives.

Through IT Asset Management, organisations can gain better visibility and control over their IT assets, reduce costs, optimise resource allocation, improve security and compliance, and make informed decisions regarding asset investments and disposal.

ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI)

Our three-day ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) training course will teach you the key concepts, principles, value and challenges of ITIL® 4’s five management practices:

• Business Relationship Management
• Supplier Management
• Service Level Management
• Continual Improvement
• Information Security Management

ITIL® 4 Practitioner: Continual Improvement

Our one-day ITIL® 4 Practitioner: Continual Improvement training course will guide IT professionals in their goals to enhance their ability to drive and lead improvement initiatives within their organisations. The tools and practices found in this course will provides practical skills and strategies to analyse and improve IT services, processes, and practices, ultimately contributing to better alignment between IT and business objectives.

ITIL® 4 Practitioner: Service Level Management

Our one-day ITIL® 4 Practitioner: Service Level Management training course focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Level Management Practice. It is intended to provide candidates with best practice guidance on how to set clear, business-based targets for service utility, warranty, and experience; and to ensure that service delivery and use is properly assessed, monitored, and managed against these targets.

ITIL® 4 Practitioner: Relationship Management

Our one-day ITIL® 4 Practitioner: Relationship Management training course focuses on providing candidates with the understanding of the key concepts,
principles, value and challenges of the Relationship Management Practice. It is intended to provide candidates with best practice guidance on how to establish and nurture the links between the organisation and its stakeholders at strategic and tactical levels.

ITIL® 4 Practitioner: Information Security Management

Our one-day ITIL® 4 Practitioner: Information Security Management training course focuses on providing candidates with the understanding of the key concepts, principles, value and challenges of the Information Security Management practice.

ITIL® 4 Practitioner: Supplier Management

Our one-day ITIL® 4 Practitioner: Supplier Management training course focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Supplier Management Practice. It is intended to provide candidates with best practice guidance on how to ensure that the organisation’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services.

ITIL® 4 Overview

Our one-day ITIL® 4 Overview training course will provide you with an understanding of the benefits of adopting an ITIL® approach to IT Service Management and how this can be achieved. It is the perfect introduction to ITIL® Best Practice.

Please Note: Our ITIL® Overview training course is not run as a public scheduled training course, however it can be delivered as a private virtual training session for your team. Email us at [email protected] or call +44 (0)1539 736 828 for a formal quote.