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Getting Started With Major Incident Management

Although often overlooked by many organisations, a good Major Incident Management Procedure could be the difference between avoiding an incident from becoming a business disaster and actually taking part in a disaster recovery...

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AXELOS ITSM Benchmarking Survey

This is an opportunity to help advance the future development of ITSM (ITIL®) 'Best Practice'. Oh... and possibly win a £200 Amazon voucher. Worth 20 minutes of your time.

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​The Beginners Guide To Agile

With the ever growing importance of adopting an 'Agile' approach, we have created a beginners guide to current Agile Best Practice, Agile frameworks, practices and principles.

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