As specialists in ITIL and IT Service Management training and consultancy for over 17 years we always knew that Purple Griffon would be one of the leaders in ITIL training. Now we actually have the badge to prove it... Thanks to Craig at Course Conductor for the recognition.
We have created the ITIL4 Foundation wallchart to help you understand the basics of the concepts and purpose of ITIL4. We hope it helps you understand .
We welcome your feedback...
There has always been some confusion between what IT Asset Management (ITAM) is and what ITIL Service Asset & Configuration Management (SACM) is.
With the introduction of both ITAM and Configurartion Management as 'Practices' in ITIL4 has...
Artificial Intelligence is at the heart of the 4th industrial revolution and it is essential that we establish 'Ethics for AI' at the outset rather than trying bolt them on at a later date when it may be too late...
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With the recent release of ITIL 4 Foundation training you may well be trying to decide whether to take the newer ITIL 4 Foundation course or the ITIL V3 Foundation training course or even VeriSM. Hopefully this will give you some food for thought
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In ITIL4 the concept of a 'Practice' has been introduced. Here is a brief explanation of what they are all about.
Read More![ITIL4 Foundation: The Definitive Guide [Cheat Sheet]](/uploads/post/images/evolution-of-itil.png)
This ITIL4 Foundation Cheat Sheet is aimed at those who are looking for a concise guide to ITIL 4 concepts and terminology at a Foundation level.
It provides an explanation of current 'Best Practice' Service Management.
It...
What is Software Testing and is it for me?
This Software Testing blog answers all of your questions, explaining what Software Testing is and where you can fit in as a Software Tester
Here are some frequently asked questions (FAQs) that we have been asked to answer over the last year or two
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