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The ethics of artificial intelligence (AI)

AI ethics refers to the study and application of moral principles and guidelines in the development, deployment, and use of artificial intelligence (AI) systems. In this blog we will be discussing bias, transparency, privacy, Accountability, and much more.

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What is IT Governance

Governance is an essential component of IT service management as it provides a framework for accountability, decision-making, and risk management across the organisation. Effective governance ensures that IT services are aligned with organisational goals,...

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What Is ITIL Service Management?

Service management includes a range of activities, such as service level management, incident management, problem management, and change management. These activities are typically organised into a framework or methodology, such as ITIL. click here to find...

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ITIL® Incident Management

Incident management is a critical process for ensuring that IT services are restored as quickly as possible in the event of an unexpected interruption. By following the ITIL incident management process, you can effectively manage incidents and minimise t...

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ITIL4 Management Practices

The ITIL framework is constantly evolving to meet the demands of organisations and the technology landscape, with the latest version, ITIL4, introducing new ideas and practices to help organisations navigate the modern age of technology

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What is ITIL 4

Whether you're new to ITIL or looking to broaden your knowledge of IT Service Management, this guide will provide you with a clear understanding of the ITIL 4 framework, its practices, processes, and its principles.

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Traditional_Design_VS_UX_Design

User experience (UX) has become an increasingly important factor in the success of digital products and services. From websites to mobile apps, the way that users interact with these products has a major impact on their overall satisfaction and likelihood...

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What Is ITIL Change Management

ITIL4 introduced a number of new concepts and practices that can be complex and challenging to implement effectively. However, with the right approach, training, and support, your organisation can reap the benefits of ITIL4.

In this article...

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