Skillup September 2026

How hackers have managed to wirelessly hack a moving vehicle, causing all sorts of chaos! Are you protected?

I think you’ll agree when I say:

It is extremely difficult for your business to prepare for and recover from a serious cyber attack.

So what can you do about it?

Service Asset and Configuration Management is a process that many organisations struggle to implement. Why?

Here is some basic guidance to get you started.

Another 'Getting Started Guide' from our 'guru', Steve Lawless.

This insight into the world of Service Catalogues shouldn't be missed - it may save you a lot of time and effort.

Problem management is one of the core Service Management processes that all organisations should have in place. Someone will already be doing some form of problem solving, but because it isn't documented as a formal process it typically isn't consistent,...

As a consultancy and training company we are increasingly being asked about the ITIL Knowledge Management process, Knowledge Technology and how to implement Knowledge Management generally across organisations.

To help get you started, I hav...

Some guidance on the importance of reading the ITIL publications - or as my tutor would say RTFM!