What Is A Burndown Chart

Although often overlooked by many organisations, a good Major Incident Management Procedure could be the difference between avoiding an incident from becoming a business disaster and actually taking part in a disaster recovery...

Successfully managing the transition of services into the live environment is challenging role, and one that you need to be prepared for. Look into the role of the Service Transition Manager

This is an opportunity to help advance the future development of ITSM (ITIL®) 'Best Practice'. Oh... and possibly win a £200 Amazon voucher. Worth 20 minutes of your time.

Business Relationship Management and Service Level Management are two different processes and two different roles with different goals and objectives. They are equally valuable to an organisation yet are often only seen in mature ITSM organisations.

To help you understand the concept of Kanban we have created a guide to how to simply create an effective and efficient Kanban board and how to evolve it to meet your business needs.

Our Getting Started With Capacity Management blog article complements our other articles of Getting Started With Availability Management and Getting Started With Service Level Management.

It’s no surprise that in recent years, there has been a large increase in the frequency and severity of individuals or groups attempting to expose flaws in security systems and compromise organisational infrastructures.

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With the ever growing importance of adopting an 'Agile' approach, we have created a beginners guide to current Agile Best Practice, Agile frameworks, practices and principles.