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AXELOS ITSM Benchmarking Survey

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Dear Purple Griffon customer / potential customer,

We would like to ask you to please help support the AXELOS ITSM (ITIL®) benchmarking survey and help us create a powerful research report.

We have been asked by AXELOS as a valued training and consultancy partner to extend an invitation to you to help support our latest piece of ITSM research. In order to ensure that 'Best Practice' for ITSM (ITIL®) continues to meet the changing needs of its user base AXELOS would like to understand the challenges that ITSM professionals are facing and the successes they have had.

The aim is to create a benchmark report that provides our community with a better understanding of the current state of ITSM around the world, while also creating a foundation for future reports to build on. It will also help us continually develop and improve our best practice products.

The survey should take around 20 minutes to complete and in return respondents will be entered into a prize draw to win one of FIVE £200 Amazon vouchers (or of equivalent value in local currency, terms and conditions apply).

I want to thank you in advance for your support, and fingers crossed you win one of the Amazon vouchers.

The survey will remain open until 16 May 201

About The Author

Steve Lawless

Steve Lawless

I've worked in IT for over forty years and spent the last twenty in training and consultancy roles. Since starting Purple Griffon in 2002 I've taught over three thousand individuals in a variety of subjects. I hold qualifications in all four versions of ITIL®, ITAM, UX, BRM, SLM, SIAM, VeriSM, and AI, and co-authored the BCS AI Foundation book. Outside of work, I enjoy skiing (or rather falling over at high speed), reading, science and technology, and spending time with my loved ones.

Tel: +44 (0)1539 736 828

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