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Contact Us Posted under IT Service Management - ITIL® 3 years ago on by Steve Lawless
How can you make the most out of working from home during the Coronavirus (COVID-19) pandemic? We have provided some guidance for you.
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I've worked in IT for over forty years and spent the last twenty in training and consultancy roles. Since starting Purple Griffon in 2002 I've taught over three thousand individuals in a variety of subjects. I hold qualifications in all four versions of ITIL®, ITAM, UX, BRM, SLM, SIAM, VeriSM, and AI, and co-authored the BCS AI Foundation book. Outside of work, I enjoy skiing (or rather falling over at high speed), reading, science and technology, and spending time with my loved ones.
Tel: +44 (0)1539 736 828How can you make the most out of working from home during the Coronavirus (COVID-19) pandemic? We have provided some guidance for you.
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Its a difficult choice between ITIL V3 training which is still very relevant to some organisation and ITIL4 training which may be more relevant to other organisations.
We hope our short blog will explain the differences and guide you to the...
As specialists in ITIL and IT Service Management training and consultancy for over 17 years we always knew that Purple Griffon would be one of the leaders in ITIL training. Now we actually have the badge to prove it... Thanks to Craig at Course Conducto...
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We have created the ITIL4 Foundation wallchart to help you understand the basics of the concepts and purpose of ITIL4. We hope it helps you understand .
We welcome your feedback...
There has always been some confusion between what IT Asset Management (ITAM) is and what ITIL Service Asset & Configuration Management (SACM) is.
With the introduction of both ITAM and Configurartion Management as 'Practices' in ITIL4 has...
Artificial Intelligence is at the heart of the 4th industrial revolution and it is essential that we establish 'Ethics for AI' at the outset rather than trying bolt them on at a later date when it may be too late...
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With the recent release of ITIL 4 Foundation training you may well be trying to decide whether to take the newer ITIL 4 Foundation course or the ITIL V3 Foundation training course or even VeriSM. Hopefully this will give you some food for thought
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In ITIL4 the concept of a 'Practice' has been introduced. Here is a brief explanation of what they are all about.
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