Successfully managing the transition of services into the live environment is challenging role, and one that you need to be prepared for. Look into the role of the Service Transition Manager
Read MoreI've worked in IT for over forty years and spent the last twenty in training and consultancy roles. Since starting Purple Griffon in 2002 I've taught over three thousand individuals in a variety of subjects. I hold qualifications in all four versions of ITIL®, ITAM, UX, BRM, SLM, SIAM, VeriSM, and AI, and co-authored the BCS AI Foundation book. Outside of work, I enjoy skiing (or rather falling over at high speed), reading, science and technology, and spending time with my loved ones.
Tel: +44 (0)1539 736 828Successfully managing the transition of services into the live environment is challenging role, and one that you need to be prepared for. Look into the role of the Service Transition Manager
Read MoreThis is an opportunity to help advance the future development of ITSM (ITIL®) 'Best Practice'. Oh... and possibly win a £200 Amazon voucher. Worth 20 minutes of your time.
Read MoreBusiness Relationship Management and Service Level Management are two different processes and two different roles with different goals and objectives. They are equally valuable to an organisation yet are often only seen in mature ITSM organisations.
Read MoreTo help you understand the concept of Kanban we have created a guide to how to simply create an effective and efficient Kanban board and how to evolve it to meet your business needs.
Read MoreOur Getting Started With Capacity Management blog article complements our other articles of Getting Started With Availability Management and Getting Started With Service Level Management.
Read MoreWith the ever growing importance of adopting an 'Agile' approach, we have created a beginners guide to current Agile Best Practice, Agile frameworks, practices and principles.
Read MoreThis is our second post focusing on Service Level Management.
We hope that they have generated some inspiration for you to develop an effective and efficient Service Level Management process?
Building on our 'Getting Started With Availability Management. We have now created our Top 11 Tips For Availability Management'.
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