I've worked in IT for over forty years and spent the last twenty in training and consultancy roles. Since starting Purple Griffon in 2002 I've taught over three thousand individuals in a variety of subjects. I hold qualifications in all four versions of ITIL®, ITAM, UX, BRM, SLM, SIAM, VeriSM, and AI, and co-authored the BCS AI Foundation book. Outside of work, I enjoy skiing (or rather falling over at high speed), reading, science and technology, and spending time with my loved ones.
Tel: +44 (0)1539 736 828![ITIL4 Foundation: The Definitive Guide [Cheat Sheet]](/uploads/post/images/evolution-of-itil.png)
This ITIL4 Foundation Cheat Sheet is aimed at those who are looking for a concise guide to ITIL 4 concepts and terminology at a Foundation level.
It provides an explanation of current 'Best Practice' Service Management.
It i...
What is Software Testing and is it for me?
This Software Testing blog answers all of your questions, explaining what Software Testing is and where you can fit in as a Software Tester
Here are some frequently asked questions (FAQs) that we have been asked to answer over the last year or two
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This blog contains FAQs that are specific to PRINCE2 the leading Project Management Methodology.
If we have missed something please ask and we'll answer it and add it to the ever growing list. We hope you find it useful.
We are keeping a rolling blog of announcements about the very latest version of ITIL, which is ITIL 4.
Latest update is 5th July 2019
You may have heard that there's a new version of ITIL on the horizon. ITIL4 to be exact... It brings IT Service Management 'Best Practice' up-to-date, but is it worth waiting for?
Have a read and then make your mind up.
We've started to document the questions that we have been asked over the years about ITIL. The development of this page is on-going... and probably never-ending.
Last updated 29th March 2019.
Today, every organisation is a service provider. VeriSM has been designed as a new approach to help you create a flexible operating model that will work for you, based on your desired business outcomes.
If you are looking to take your ITSM...
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