ITIL® 4 - What’s Happening, What’s New And What We Know…

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BREAKING NEWS… The latest ITIL 4 update (as 10/10/2018)

Well this is the new ITIL 4 certification scheme...

Will there be any bridging courses? – There is no 'bridging exam' for current ITIL Foundation holders to ITIL 4 Foundation. Candidates who currently hold the ITIL V3 Foundation certificate will need to take ITIL 4 Foundation to be certified in the new scheme. Alternatively, they can continue accumulating ITIL V3 credits to be able to take the ITIL 4 Managing Professional transition (bridging) exam.

The great news for candidates that hold credits from ITIL Practitioner and Intermediate/MALC modules is that they can benefit from a transition module for ITIL Managing Professional, which will become available in H2 2019!

The transition module consists of a certified training course and exam enabling ITIL v3 (2011 edition) certified professionals to transition to ITIL 4. To be eligible to take the module candidates should hold:

  • ITIL Expert (v3) certificate or
  • A minimum of 17 credits from the Foundation & Intermediate/Practitioner modules

We encourage candidates to continue their journey accumulating current ITIL credits, in order to more easily transition to ITIL 4 without wasting any time.

AXELOS are still keeping some information close to their chest and accredited training companies are generally under an NDA so we have to be careful about what we know and what we can say, but what is publicly known so far is that:

  • ITIL will remain a professionally recognised certification scheme.
  • ITIL will continue to provide comprehensive, practical and proven guidance for establishing a service management system.
  • ITIL4 Foundation will be the first course to be released in Q1 2019… so probably March 2019 at the latest
  • They plan on building on existing ‘Best Practice’, not replacing it, so existing V3 guidance will be retained.
  • The current processes like Change Management which we all know and understand will still be at the heart of ITIL4.
  • ITIL 4 will expand previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation.
  • The main focus of ITIL4 is integration with other frameworks and methodologies like DevOps, LEAN and Agile.
  • ITIL 4 is an expansion on the existing ITIL framework, not a replacement.
  • Your current and past investment in ITIL training and certification will be protected.
  • Existing qualifications will still be recognised.
  • There will be some form of bridging training and exam.

AXELOS have publicly stated that they are committed to building on previous versions of ITIL and ensuring that ITIL 4 will become even more relevant to organisations worldwide by:

  • Ensuring that there is a smooth transition path.
  • Making ITIL 4 more relevant to organisations undergoing rapid digital transformations.
  • Retaining and building on the basics like Change Management which is even more relevant in today’s rapidly changing environment
  • Supporting and interfacing emergent technologies and frameworks.

ITIL V3 versus ITIL4 Training

If you are about to embark on the road to ITIL Expert or already on that journey then we would highly recommend that you get started soon and continue, although we do not have official timescales yet from AXELOS, the likelihood is that you will have between 12 and 18 months to get to Expert level.

For those who want to be at the forefront of ITSM we will be scheduling our first ITIL4 Foundation course in March 2019 so if you are interested in being at the leading edge of ITSM ‘Best Practice please pre-register for these initial training courses.

Some Background to previous ITIL versions

1989 - First released and grew to a library of over 30 books.

2000 - Version 2 was published in a new format initially Service Support and Service Delivery books covering 10 processes and the Service Desk Function. Six additional volumes were added between 2001 and 2006.

2007 - Version 3 was published in a Service Lifecycle format of five core books, covering 23 processes the Service Desk, and Application, Technical and Operational Management Functions.

2011 – Version 3 was refresh as 2011 Edition with a number of new processes, BRM, Design Coordination and Transition Planning & Support, and a rewrite of the Service Strategy and CSI books. An ITIL Practitioner volume was later added in 2015.

2018 – ITIL 4 announced by AXELOS (note: it's not V4). The '4' is to align itself with the 4th Industrial revolution